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29
to apply to the replacement product; the new product will not
come with a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm.
Appointments outside these hours may be possible at the sole
discretion of the Manufacturer but cannot be guaranteed. Whilst
our Engineers will endeavour to minimize inconvenience and to
meet requests for specific timed appointments, this cannot be
guaranteed. We will not be liable for delays or if it is unable to
carry out a repair because a convenient appointment cannot be
arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that
your product is covered by this guarantee with a proof of purchase.
The Manufacturer reserves the right to charge for the reasonable
cost of any service call if:
• You cannot provide evidence that your product is covered by this
guarantee.
• Where a service call has been made and the engineer finds that
there is no fault with your product.
• That your product has not been installed or operated in
accordance with the User Instructions Booklet.
• That the fault was caused by something other than faulty
materials, defective components or manufacturing defects.
• For missed appointments.
Payment of these costs are due immediately upon the Engineer
providing you with an invoice. The Manufacturer reserves the
right to terminate the guarantee if you fail to pay the costs for the
service call in a timely manner.
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