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English - 13
Care and Maintenance
Troubleshooting
Problem
What to do
Adapter is not powered • Firmly connect both ends of the power supply cable.
• Connect the power supply to a live AC (mains) outlet.
Adapter does not pair
with mobile device
• On your mobile device, turn off Bluetooth
®
and turn it back on.
• Remove the adapter from the Bluetooth list on your mobile device.
Try pairing again.
• Pair another mobile device.
• Clear the adapter’s memory: Press and hold
for 10 seconds.
Try pairing again. See “Adapter memory” on page 12.
No sound from a
Bluetooth enabled
device
• Power on your audio system.
• Turn up the volume on your audio system and on your Bluetooth enabled
device
(or music app).
• Try pairing another mobile device.
• Select the correct source input for the adapter on your audio system.
• Connect the adapter to an optical connector that does not have a video
output already connected.
• For more information on connecting sources to your audio system,
refer to your audio system owner’s guide.
Poor sound quality from
a Bluetooth enabled
device
• Move the mobile device closer to the adapter, and away from any
interference.
• Try pairing another mobile device.
Cannot connect to
multiple devices
• Make sure your devices are paired.
• Clear the adapter’s memory: Press and hold
for 10 seconds.
Try pairing again. See “Adapter memory” on page 12.
Cleaning
Clean the surface of the system with a soft, dry cloth.
• Do not use solvents, chemicals, or sprays.
• Do not allow liquids to spill into any openings.
Contacting customer service
For additional help, contact Bose
®
Customer Service. Refer to the contact sheet in
the carton.
Limited warranty
Your system is covered by a limited warranty. Details of the limited warranty are
provided on the product registration card that is included in the carton. Please refer
to the card for instructions on how to register. Failure to register will not affect your
limited warranty rights.
The warranty information provided with this product does not apply in Australia
and New Zealand. See our website at www.bose.com.au/warranty or
www.bose.co.nz/warranty for details of the Australia and New Zealand warranty.
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