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38 TROUBLESHOOTING
Wi-Fi Network
Problem Possible Cause Solutions
Your home appliance and
smartphone is not connected to
the Wi-Fi network.
The password for the Wi-Fi that
you are trying to connect to is
incorrect.
• Find the Wi-Fi network connected
to your smartphone and remove
it, then register your appliance on
SIGNATURE KITCHEN SUITE
application
Mobile data for your smartphone
is turned on.
• Turn off the Mobile data of your
smartphone and register the
appliance using the Wi-Fi network.
The wireless network name (SSID)
is set incorrectly.
• The wireless network name (SSID)
should be a combination of English
letters and numbers. (Do not use
special characters.)
The router frequency is not 2.4
GHz.
• Only a 2.4 GHz router frequency
is supported. Set the wireless
router to 2.4 GHz and connect the
appliance to the wireless router. To
check the router frequency, check
with your Internet service provider
or the router manufacturer.
The distance between the
appliance and the router is too far.
• If the distance between the
appliance and the router is too far,
the signal may be weak and the
connection may not be congured
correctly. Move the location of the
router so that it is closer to the
appliance.
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