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limited warranty
nuwavenow.com
18 19
ENGLISH
nuwavenow.com
LIMITED WARRANTY
18 19
The NuWave PIC Flex
®
(Precision Induction Cooktop)
THE MANUFACTURER WARRANTS
The PIC Flex is to be free from manufacturer defects. All electrical components
are warrantied for 1 year from the date of purchase, under normal household use,
and when operated in accordance with the Manufacturer’s written instructions.
The Manufacturer will provide the necessary parts and labor to repair any part of
the NuWave PIC at NuWave LLC Service Department. After the expiration of the
warranty, the cost of the labor and parts will be the responsibility of the owner.
THE WARRANTY DOES NOT COVER
The Limited Warranty is voided if repairs are made by an unauthorized dealer and/
or the serial number data plate is removed and/or defaced. Normal deterioration of
finish due to use or exposure is not covered by this Warranty. This Limited Warranty
does not cover failure, damages or inadequate performance due to accident, acts
of God (such as lightning), fluctuations in electric power, alterations, abuse, misuse,
misapplications, corrosive-type atmospheres, improper installation, failure to
operate in accordance with the Manufacturer’s written instructions, abnormal use or
commercial use. NuWave LLC reserves the right to void the Limited Warranty, where
allowable by law, for products purchased from an unauthorized dealer.
TO OBTAIN SERVICE
The owner shall have the obligation and responsibility to: pay for all services and
parts not covered by the warranty; prepay the freight to and from Service Department
for any part or system returned under this warranty; and carefully package the product
using adequate padding material to prevent damage in transit. The original container
is ideal for this purpose. Include in the package the owner’s name, address, daytime
telephone number, a detailed description of the problem, and your “RGA number.”
Call 1-877-689-2838 or email help@nuwavenow.com to obtain the RGA number
(Return Goods Authorization number). Provide the cooking system model & serial
number and proof of date of purchase (a copy of the receipt) when making claims
under this warranty.
MANUFACTURER’S OBLIGATION
The Manufacturer’s obligation under this Limited Warranty is limited, to the extent
allowable by law, to repairing or replacing any part covered by this Limited Warranty
which upon examination is found to be defective under normal use. The Limited
Warranty is applicable only within the continental United States and only to the
original purchaser of the manufacturer’s authorized channels of distribution. THE
LIMITED WARRANTY MAY NOT BE ALTERED, VARIED OR EXTENDED EXCEPT
BY A WRITTEN INSTRUMENT EXECUTED BY THE MANUFACTURER. THE
REMEDY OF REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS LIMITED
WARRANTY IS EXCLUSIVE. IN NO EVENT SHALL THE MANUFACTURER
BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES TO ANY
PERSON, WHETHER OR NOT OCCASIONED BY NEGLIGENCE OF THE
MANUFACTURER, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS
OF USE, COSTS OF SUBSTITUTION, PROPERTY DAMAGE, OR OTHER
MONEY LOSS.
Some states do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation exclusions may not apply. This Limited Warranty
gives specific legal rights, and there may also be other rights which vary from
state to state. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED ABOVE, THE
MANUFACTURER MAKES NO WARRANTIES EXPRESSED OR IMPLIED ARISING
BY LAW OR OTHERWISE, INCLUDING WITHOUT LIMITATION, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE TO ANY OTHER PERSON. READ YOUR OWNER’S MANUAL. IF YOU
STILL HAVE ANY QUESTIONS ABOUT OPERATION OR WARRANTY OF THE
PRODUCT, PLEASE CONTACT NUWAVE LLC.
DISPUTE RESOLUTION PROCEDURE. For disputes relating to use of the website
or use or purchase of a NuWave product or service (collectively “Disputes”), you
agree to first contact NuWave LLC at (877) 689-2838 (phone), (847) 367-5486
(facsimile), or legal@nuwavenow.com (email). If we cannot resolve your dispute
informally, any and all disputes shall be submitted to final and binding arbitration.
You may start the arbitration process by submitting in writing a demand to the
American Arbitration Association (“AAA”) and sending a copy to NuWave. NuWave
will pay all filing costs. A single arbitrator of the AAA will conduct the arbitration in a
location convenient to you or by phone. The arbitrator’s award will be binding and
may be entered as a judgment in a court of competent jurisdiction. The arbitration
will be conducted in accordance with the provisions of AAA’s Commercial Arbitration
Rules and Mediation Procedures in effect at the time of submission of your demand
for arbitration. See https://www.adr.org/sites/default/files/CommercialRules_Web.
pdf. Except as may be required by law as determined by an arbitrator, no party
or arbitrator may disclose the existence, content, or results of any arbitration
hereunder without prior written consent of both parties.
A. WAIVER OF RIGHT TO SUE. By agreeing to arbitration you understand that,
to the maximum extent permitted by law, you are agreeing to waive your right to file
suit in any court, to a court hearing, judge trial, and jury trial.
B. CLASS ACTION WAIVER. To the maximum extent permitted by law you
expressly agree to refrain from bringing or joining any claims in any representative
or class-wide capacity, including but not limited to, bringing or joining any claims in
any class action or class-wide arbitration.
C. OPT OUT PROCEDURE. To opt out of arbitration you must contact NuWave.
To request to opt out of arbitration contact us at legal@nuwavenow.com (email),
NuWave LLC, 560 Bunker Ct., Vernon Hills, IL 60061, U.S.A., (847) 367-5486 (fax),
or (877) 689-2838 or (224) 206-3019 (phone). You will have thirty (30) days from
the date of product delivery to opt out of arbitration with respect to any dispute
arising out of or relating to use or purchase of any NuWave product. If more than 30
days have passed you are not eligible to opt out of arbitration and will have waived
your right to sue or participate in a class action with respect to the dispute arising
out of your purchase or use of a NuWave product. For any dispute arising out of
your use of NuWave’s website, you have thirty (30) days from the date you provided
information to the website to opt out of arbitration. If more than 30 days have
passed you are not eligible to opt out of arbitration and you will have waived your
right to sue and participate in a class action with respect to the dispute arising out of
your use of NuWave’s website.
D. SOME MATTERS ARE NOT SUBJECT TO ARBITRATION. Notwithstanding the
foregoing, the following shall not be subject to arbitration and may be adjudicated
only in the state and federal courts of Illinois: (i) any dispute, controversy, or claim
relating to or contesting the validity of our intellectual property rights and proprietary
rights, including without limitation, patents, trademarks, service marks, copyrights,
or trade secrets; (ii) an action by a party for temporary, preliminary, or permanent
injunctive relief, whether prohibitive or mandatory, or other provisional relief; or (iii)
interactions with governmental and regulatory authorities. You expressly agree
to refrain from bringing or joining any claims in any representative or class-wide
capacity, including but not limited to, bringing or joining any claims in any class
action or any class-wide arbitration.
READ YOUR OWNER’S MANUAL
If you still have any questions about operation or warranty of the product, please
contact NuWave LLC at: 1-877-689-2838 or email help@nuwavenow.com.
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