Washing Machine
User manual
WD17N7550K*
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English2
Contents
Contents
Safety information 4
What you need to know about the safety instructions 4
Important safety symbols 4
Important safety precautions 5
Critical installation warnings 8
Installation cautions 10
Critical usage warnings 10
Usage cautions 12
Critical cleaning warnings 15
Installation 16
What’s included 16
Installation requirements 18
Step-by-step installation 20
Before you start 28
Initial settings 28
Laundry guidelines 28
Detergent drawer guidelines 31
Operations 34
Control panel 34
Simple steps to start 36
Cycle overview 38
Special features 41
Settings 43
Auto dispense 44
SmartThings 45
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Contents
Maintenance 49
Eco drum clean 49
Drying drum 49
Smart Check 50
Emergency drain 51
Cleaning 52
Recovery from freezing 57
Care against an extended time of disuse 57
Troubleshooting 58
Checkpoints 58
Information codes 62
Specifications 65
Fabric care chart 65
Protecting the environment 66
Specification sheet 67
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Safety information
Congratulations on your new Samsung washing machine. This manual contains important
information on the installation, use and care of your appliance. Please take some time to
read this manual to take full advantage of your washing machine’s many benefits and
features.
What you need to know about the safety instructions
Please read this manual thoroughly to ensure that you know how to safely and efficiently
operate the extensive features and functions of your new appliance. Please store the
manual in a safe location close to the appliance for future reference. Use this appliance
only for its intended purpose as described in this instruction manual.
Warnings and Important Safety Instructions in this manual do not cover all possible
conditions and situations that may occur. It is your responsibility to use common sense,
caution and care when installing, maintaining and operating your washing machine.
Because the following operating instructions cover various models, the characteristics of
your washing machine may differ slightly from those described in this manual and not
all warning signs may be applicable. If you have any questions or concerns, contact your
nearest service centre or find help and information online at www.samsung.com.
Important safety symbols
What the icons and signs in this user manual mean:
WARNING
Hazards or unsafe practices that may result in severe personal injury, death and/or
property damage.
CAUTION
Hazards or unsafe practices that may result in personal injury and/or property damage.
NOTE
Indicates that a risk of personal injury or material damage exists.
Read the instructions
Safety information
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Safety information
These warning signs are here to prevent injury to yourself and others.
Please follow them explicitly.
After reading this manual, store it in a safe place for future reference.
Read all instructions before using the appliance.
As with any equipment that uses electricity and moving parts, potential hazards exist.
To safely operate this appliance, familiarize yourself with its operation and exercise care
when using it.
Important safety precautions
WARNING
To reduce the risk of fire, electric shock, or injury to persons
when using your appliance, follow basic precautions, including the
following:
1. This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety.
2. For use in Europe: This appliance can be used by children aged
from 8 years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience and
knowledge if they have been given supervision or instruction
concerning use of the appliance in a safe way and understand
the hazards involved. Children shall not play with the appliance.
Cleaning and user maintenance shall not be made by children
without supervision.
3. Children should be supervised to ensure that they do not play
with the appliance.
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Safety information
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Safety information
4. If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in
order to avoid a hazard.
5. The new hose-sets supplied with the appliance are to be used and
that old hose-sets should not be reused.
6. For appliances with ventilation openings in the base, that a carpet
must not obstruct the openings;
7. For use in Europe: Children of less than 3 years should be kept
away unless continuously supervised.
8. CAUTION: In order to avoid a hazard due to inadvertent resetting
of the thermal cut-out, this appliance must not be supplied
through an external switching device, such as a timer, or
connected to a circuit that is regularly switched on and off by the
utility.
9. The tumble dryer is not to be used if industrial chemicals have
been used for cleaning.
10. The lint trap has to be cleaned frequently, if applicable.
11. Lint must not to be allowed to accumulate around the tumble
dryer. (not applicable for appliances intended to be vented to the
exterior of the building)
12. Adequate ventilation has to be provided to avoid the back flow
of gases into the room from appliances burning other fuels,
including open fires.
13. Do not dry unwashed items in the tumble dryer.
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Safety information
14. Items that have been soiled with substances such as cooking oil,
acetone, alcohol, petrol, kerosene, spot removers, turpentine,
waxes and wax removers should be washed in hot water with
an extra amount of detergent before being dried in the tumble
dryer.
15. Items such as foam rubber (latex foam), shower caps, waterproof
textiles, rubber backed articles and clothes or pillows fitted with
foam rubber pads should not be dried in the tumble dryer.
16. Fabric softeners, or similar products, should be used as specified
by the fabric softener instructions.
17. The final part of a tumble dryer cycle occurs without heat (cool
down cycle) to ensure that the items are left at a temperature
that ensures that the items will not be damaged.
18. Remove all objects from pockets such as lighters and matches.
19. WARNING: Never stop a tumble dryer before the end of the
drying cycle unless all items are quickly removed and spread out
so that the heat is dissipated.
20. Exhaust air must not be discharged into a flue which is used for
exhausting fumes from appliances burning gas or other fuels.
21. The appliance must not be installed behind a lockable door, a
sliding door or a door with a hinge on the opposite side to that of
the tumble dryer, in such a way that a full opening of the tumble
dryer door is restricted.
22. WARNING: The appliance must not be supplied through an
external switching device, such as a timer, or connected to a
circuit that is regularly switched on and off by a utility.
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Safety information
23. This appliance is intended to be used in household only and it is
not intended to be used such as:
- staff kitchen areas in shops, offices and other working
environments;
- farm houses;
- by clients in hotels, motels and other residential type
environments;
- bed and breakfast type environments;
- areas for communal use in blocks of flats or in launderettes.
Critical installation warnings
WARNING
The installation of this appliance must be performed by a qualified technician or service
company.
• Failure to do so may result in electric shock, fire, an explosion, problems with the
product, or injury.
The appliance is heavy, therefore take care when lifting it.
Plug the power cord into a wall socket that meets local electrical specifications. Use the
socket for this appliance only, and do not use an extension cord.
• Sharing a wall socket with other appliances using a power strip or extending the power
cord may result in electric shock or fire.
• Ensure that the power voltage, frequency, and current are the same as those of the
product specifications. Failure to do so may result in electric shock or fire. Plug the
power plug into the wall socket firmly.
Remove all foreign substances such as dust or water from the power plug terminals and
contact points using a dry cloth on a regular basis.
• Unplug the power plug and clean it with a dry cloth.
• Failure to do so may result in electric shock or fire.
• Plug the power plug into the wall socket so that the cord is running towards the floor.
If you plug the power plug into the socket in the opposite direction, the electric wires
within the cable may be damaged and this may result in electric shock or fire.
Keep all packaging materials out of the reach of children as these may be dangerous.
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Safety information
• If a child places a bag over its head, it may suffocate. When the appliance, power plug
or power cord is damaged, contact your nearest service centre.
This appliance must be properly grounded.
Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
• This may result in electric shock, fire, an explosion, or problems with the product.
• Never plug the power cord into a socket that is not grounded correctly and make sure
that it is in accordance with local and national regulations.
Do not install this appliance near a heater or any inflammable material.
Do not install this appliance in a humid, oily or dusty location, or in a location exposed to
direct sunlight or water (rain drops).
Do not install this appliance in a location exposed to low temperatures.
• Frost may cause the tubes to burst.
Do not install this appliance in a location where gas may leak.
• This may result in electric shock or fire.
Do not use an electric transformer.
• This may result in electric shock or fire.
Do not use a damaged power plug, damaged power cord, or loose wall socket.
• This may result in electric shock or fire.
Do not pull or excessively bend the power cord.
Do not twist or tie the power cord.
Do not hook the power cord over a metal object, place a heavy object on the power cord,
insert the power cord between objects, or push the power cord into the space behind the
appliance.
• This may result in electric shock or fire.
Do not pull the power cord when unplugging the power plug.
• Unplug the power plug by holding the plug.
• Failure to do so may result in electric shock or fire.
This appliance should be positioned so that the power plug, the water supply taps, and the
drain pipes are accessible.
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Safety information
Installation cautions
CAUTION
This appliance should be positioned in such a way that the power plug is easily accessible.
• Failure to do so may result in electric shock or fire due to electric leakage.
Install your appliance on a solid, level floor that can support its weight.
• Failure to do so may result in abnormal vibrations, movement, noise, or problems with
the product.
Critical usage warnings
WARNING
If the appliance is flooded, turn off the water & power supplies immediately and contact
your nearest service centre.
• Do not touch the power plug with wet hands.
• Failure to do so may result in electric shock.
If the appliance generates a strange noise, a burning smell, or smoke, unplug the power
plug immediately and contact your nearest service centre.
• Failure to do so may result in electric shock or fire.
In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately
without touching the power plug. Do not touch the appliance or power cord.
• Do not use a ventilating fan.
• A spark may result in an explosion or fire.
Do not let children play in or on the washing machine. In addition, when disposing of the
appliance, remove the washing machine door lever.
• If trapped inside the product, children may suffocate to death.
Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the
washing machine before using it.
Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol
or other inflammable or explosive substances.
• This may result in electric shock, fire, or an explosion.
Do not open the washing machine door by force while it is operating (high-temperature
washing/drying/spinning).
• Water flowing out of the washing machine may result in burns or cause the floor to be
slippery. This may result in injury.
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Safety information
• Opening the door by force may result in damage to the product or injury.
Do not insert your hand under the washing machine while an operation is in progress.
• This may result in injury.
Do not touch the power plug with wet hands.
• This may result in electric shock.
Do not turn the appliance off by unplugging the power plug while an operation is in
progress.
• Plugging the power plug into the wall socket again may cause a spark and result in
electric shock or fire.
Do not let children or the infirm use this washing machine without proper supervision. Do
not let children climb in or onto the appliance.
• This may result in electric shock, burns or injury.
Do not insert your hand or a metal object under the washing machine while it is operating.
• This may result in injury.
Do not unplug the appliance by pulling the power cord. Always grip the plug firmly and
pull it straight out of the outlet.
• Damage to the power cord may cause a short-circuit, fire and/or electric shock.
Do not attempt to repair, disassemble, or modify the appliance yourself.
• Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse.
• When the appliance needs to be repaired or reinstalled, contact your nearest service
centre.
• Failure to do so may result in electric shock, fire, problems with the product, or injury.
If the water supply hose comes loose from the water tap and floods the appliance, unplug
the power plug.
• Failure to do so may result in electric shock or fire.
Unplug the power plug when the appliance is not being used for long periods of time or
during a thunder or lightning storm.
• Failure to do so may result in electric shock or fire.
If any foreign substance enters into the appliance, unplug the power plug and contact
your nearest Samsung Customer Service.
• This may result in electric shock or fire.
Do not let children (or pets) play in or on your washing machine. The washing machine
door does not open easily from the inside and children may be seriously injured if trapped
inside.
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Safety information
Usage cautions
CAUTION
When the washing machine is contaminated by a foreign substance such as detergent,
dirt, food waste, etc., unplug the power plug and clean the washing machine using a damp,
soft cloth.
• Failure to do so may result in discolouration, deformation, damage, or rust.
The front glass may be broken by a strong impact. Take care when using the washing
machine.
• If the glass is broken, it may result in injury.
After a water supply failure or when reconnecting the water supply hose, open the water
tap slowly.
Open the water tap slowly after a long period of non-use.
• The air pressure in the water supply hose or the water pipe may damage a product
part or result in a water leak.
If a draining error occurs during an operation, check if there is a draining problem.
• If the washing machine is used when it is flooded because of a draining problem, it
may result in electric shock or fire.
Insert the laundry into the washing machine completely so that the laundry does not get
caught in the door.
• If laundry gets caught in the door, it may result in damage to the laundry or the
washing machine, or result in a water leak.
Turn the water supply off when the washing machine is not being used.
• Ensure that the screws on the water supply hose connector are properly tightened.
Ensure that the rubber seal and front door glass are not contaminated by a foreign
substance (e.g. waste, thread, hair, etc.).
• If a foreign substance is caught in the door or the door is not completely closed, it may
cause a water leak.
Open the water tap and check if the water supply hose connector is firmly tightened and
that there is no water leak before using the product.
• If the screws on the water supply hose connector are loose, it may result in a water
leak.
The product you have purchased is designed for domestic use only.
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Safety information
Using the product for business purposes qualifies as a product misuse. In this case, the
product will not be covered by the standard warranty provided by Samsung and no
responsibility can be attributed to Samsung for malfunctions or damages resulting from
such misuse.
Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted
cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.
• This may result in electric shock, fire, problems with the product, or injury.
Do not spray volatile material such as insecticide onto the surface of the appliance.
• As well as being harmful to humans, this may result in electric shock, fire or problems
with the product.
Do not place objects that generate electromagnetic fields near the washing machine.
• This may result in injury due to a malfunction.
Water drained during a high-temperature wash or drying cycle is hot. Do not touch the
water.
• This may result in burns or injury.
Do not wash, spin, or dry water-proof seats, mats, or clothing (*) unless your appliance has
a special cycle for washing these items.
(*): Woollen bedding, rain covers, fishing vests, ski pants, sleeping bags, diaper covers,
sweat suits, and bicycle, motor cycle and car covers, etc.
• Do not wash thick or hard mats even if the washing machine mark is on the care label.
This may result in injury or damage to the washing machine, walls, floor, or clothing
due to abnormal vibrations.
• Do not wash throw rugs or doormats with rubber backing. The rubber backing may
come off and stick to inside the drum, and this may result in malfunction such as a
drainage error.
Do not operate the washing machine when the detergent drawer is removed.
• This may result in electric shock or injury due to a water leak.
Do not touch the insides of the drum during or just after drying as it is hot.
• This may result in burns.
Do not insert your hand into the detergent drawer.
• This may result in injury as your hand may be caught by the detergent input device.
• The liquid detergent guide (applicable models only) is not used for powder detergent.
Remove the guide when using powder detergent.
Do not place any objects (such as shoes, food waste, animals) other than laundry into the
washing machine.
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Safety information
• This may result in damage to the washing machine, or injury and death in the case of
pets due to the abnormal vibrations.
Do not press the buttons using sharp objects such as pins, knifes, fingernails, etc.
• This may result in electric shock or injury.
Do not wash laundry contaminated by oils, creams or lotions usually found in skincare
shops or massage clinics.
• This may cause the rubber seal to become deformed and result in a water leak.
Do not leave metal objects such as safety pins, hair pins or bleach in the drum for long
periods of time.
• This may cause the drum to rust.
• If rust starts appearing on the surface of the drum, apply a (neutral) cleansing agent to
the surface and use a sponge to clean it. Never use a metal brush.
Do not use dry cleaning detergent directly and do not wash, rinse, or spin laundry
contaminated by dry cleaning detergent.
• This may result in spontaneous combustion or ignition due to the heat from the
oxidation of the oil.
Do not use water from water cooling/heating devices.
• This may result in problems with the washing machine.
Do not use natural hand-washing soap for the washing machine.
• If it hardens and accumulates inside the washing machine, it may result in problems
with the product, discolouration, rust, or bad odours.
Place socks and brassieres in a washing net and wash them with the other laundry.
Do not wash large laundry items such as bedding in the washing net.
• Failure to do so may result in injury due to abnormal vibrations.
Do not use hardened detergent.
• If it accumulates inside the washing machine, it may result in a water leak.
Make sure that the pockets of all the clothing items to be washed are empty.
• Hard, sharp objects such as coins, safety pins, nails, screws, or stones can cause
extensive damage to the appliance.
Do not wash clothing with large buckles, buttons or other heavy metal objects.
Sort the laundry by color on the basis of its colorfastness and select the recommended
cycle, water temperature and additional functions.
• This may result in discoloration or fabric damage.
Take care that children’s fingers are not caught in the door when you close it.
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Safety information
• Failure to do so may result in injury.
Critical cleaning warnings
WARNING
Do not clean the appliance by spraying water directly onto it.
Do not use a strong acidic cleaning agent.
Do not use benzene, thinner or alcohol to clean the appliance.
• This may result in discolouration, deformation, damage, electric shock or fire.
Before cleaning or performing maintenance, unplug the appliance from the wall socket.
• Failure to do so may result in electric shock or fire.
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Installation
Follow these instructions carefully to ensure proper installation of the washing machine
and to prevent accidents when doing laundry.
What’s included
Make sure all the parts are included in the product package. If you have a problem with
the washing machine or the parts, contact a local Samsung customer centre or the retailer.
11
10
12
13
05
03
04
07
06
09
08
01
02
01 Release lever 02 Detergent drawer 03 Drum
04 Door 05 Add door 06 Worktop
07 Control panel 08 Power plug 09 Drain hose
10 Levelling feet 11 Emergency drain tube 12 Pump filter
13 Filter cover
Installation
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Installation
Spanner Bolt caps Hose guide
Cold water hose Hot water hose Cable tie
Anti-slip pads Braille stickers Drain hose
NOTE
• Bolt caps: The provided number (3 to 6) of bolt caps depends on the model.
• Hot water hose: Applicable models only.
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Installation
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Installation
Installation requirements
Electrical supply and grounding
• AC 220-240 V / 50 Hz fuse or circuit
breaker is required.
• Use an individual branch circuit specific
to the washing machine.
Check with a qualified electrician or
service person if you are not sure about
the grounding.
Do not modify the provided plug. If it does
not fit the outlet, call a qualified electrician
to install a proper outlet.
WARNING
• Do NOT use an extension cord.
• Use only the power cord that comes
with the washing machine.
• Do NOT connect the ground wire to
plastic plumbing, gas lines, or hot water
pipes.
• Improperly connected grounding
conductors may cause electric shock.
Water supply
A proper water pressure for this washing
machine is between 50 kPa and 800 kPa.
Water pressure less than 50 kPa may
cause the water valve not to close
completely. Or, it may take longer to fill
the drum, causing the washing machine
to turn off. Water taps must be within
120 cm from the rear of the washing
machine so that the provided inlet hoses
reach the washing machine.
To reduce the risk of leaks:
• Make sure water taps are easily
accessible.
• Turn off the taps when the washing
machine is not in use.
• Check for any leaks at the water inlet
hose fittings on a regular basis.
CAUTION
Before using the washing machine for
the first time, check all connections at the
water valve and taps for any leaks.
Drain
Samsung recommends a standpipe in
height of 60-90 cm. The drain hose must
be connected through the hose clip to the
standpipe, and the standpipe must fully
cover the drain hose.
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Installation
Flooring
For best performance, the washing
machine must be installed on a solid floor.
Wood floors may need to be reinforced
to minimise vibration and/or unbalanced
loads. Carpeting and soft tile surfaces are
not a good resistance to vibrations and
may cause the washing machine to move
slightly during the spin cycle.
CAUTION
Do NOT install the washing machine on a
platform or a poorly supported structure.
Water temperature
Do not install the washing machine in
areas where water may freeze as the
washing machine always retains some
water in its water valves, pumps, and/or
hoses. Frozen water left in the connection
parts may cause damage to belts, the
pump, and other components of the
washing machine.
Alcove installation
Minimum clearance for stable operation:
Sides 25 mm
Top 25 mm
Rear 50 mm
Front 550 mm
If both the washing machine and a dryer
are installed in the same location, the front
of the alcove must have at least a 550 mm
unobstructed air opening. Your washing
machine alone does not require a specific
air opening.
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Installation
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Installation
Step-by-step installation
STEP 1 Select a location
Location requirements:
• Solid, level surface without carpeting or flooring that may obstruct ventilation
• Away from direct sunlight
• Adequate room for ventilation and wiring
• The ambient temperature is always higher than the freezing point (0 °C)
• Away from a heat source
STEP 2 Remove the shipping bolts
Unpack the product package and remove
all shipping bolts.
1. Loosen all shipping bolts on the rear of
the machine using the supplied spanner.
2. Fill the holes with the supplied plastic
bolt caps.
Keep the shipping bolts for future use.
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Installation
3. Close all plastic bolt caps on the rear of
the washing machine.
WARNING
Packaging materials can be dangerous to children. Dispose all packaging material (plastic
bags, polystyrene, etc.) out of children’s reach.
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Installation
STEP 3 Adjust the levelling feet
1. Gently slide the washing machine into
position. Excessive force may damage
the levelling feet.
2. Level the washing machine by manually
adjusting the levelling feet.
3. When levelling is complete, tighten the
nuts using the spanner.
STEP 4 Connect the water hose
The provided hose adaptor may differ with the model. This step guides you through
connecting the connector-type adaptor. If you are provided with the screw-type adaptor,
go to 7.
A
B
Connect the water hose to the water tap.
1. Remove the adaptor (A) from the water
hose (B).
2. Use a Phillips screwdriver to loosen
four screws on the adaptor.
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Installation
C
3. Hold the adaptor and turn part (C) in
the arrow direction to loosen it by 5
mm (*).
C
4. Insert the adaptor into the water tap,
and tighten the screws while lifting up
the adaptor.
5. Turn part (C) in the arrow direction to
tighten it.
D
6. While holding down part (D), connect
the water hose to the adaptor. Then,
release part (D). The hose fits into the
adaptor with a clicking sound.
7. If you are using a screw type of water
tap, use the provided screw-type
adaptor to connect to the water tap as
shown.
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Installation
8. Connect the other end of the water
hose to the inlet valve on the back of
the washing machine. Turn the hose
clockwise to tighten.
9. Open the water tap and check if there
are any leaks around the connection
areas. If there are water leaks, repeat
the steps above.
WARNING
If there is a water leak, stop operating the washing machine and disconnect from the
electrical supply. Then, contact a local Samsung service centre. Otherwise, this may cause
electric shock.
CAUTION
Do not stretch the water hose by force. If the hose is too short, replace the hose with a
longer, high-pressure hose.
NOTE
• After connecting the water hose to the adaptor, check if it is connected properly by
pulling the water hose downwards.
• Use a popular type of water taps. If the tap is square-shaped or too big, remove the
spacer ring before inserting the tap into the adaptor.
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Installation
For models with an additional hot water inlet:
1. Connect the red end of the hot water
hose to the hot water inlet on the back
of the machine.
2. Connect the other end of the hot water
hose to the hot water tap.
Aqua stop hose (applicable models only)
A
The aqua stop hose alerts users of a risk
of water leaks. It senses the water flow
and turns red on the centre indicator (A) in
case of a leak.
NOTE
The end of the aqua stop hose must be fitted to the water tap and not the machine.
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Installation
STEP 5 Connect the drain hose
A
1. Press the catches of the clamp (A) and
put the clamp around the drain hose.
C
B
2. While pressing the catches of the
clamp, connect the drain hose (B) to the
extension hose (C). Then, release the
catches to secure the drain hose (B).
3. Fully insert the end of the drain hose
into the drain hole.
NOTE
Depending on the model, the drain outlet of the washing machine may be on the left or
right.
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Installation
STEP 6 Position the drain hose
The drain hose can be positioned in following ways:
A
Over the edge of a wash basin
The drain hose must be placed at a height
of between 60 cm and 90 cm (*) from the
floor. To keep the spout of the drain hose
bent, use the supplied plastic hose guide
(A). Secure the guide to the wall using a
hook to ensure stable drainage.
In a drain pipe
The drain pipe should be between 60 cm
and 90 cm high (*). It is advisable to use
a 65 cm high vertical pipe. Make sure the
drain hose is connected to the stand pipe
at a slant.
Drain standpipe requirements:
• Minimum diameter of 5 cm
• Minimum carry-away capacity of
60 litres per minute
STEP 7 Power on
Plug the power cord into a wall socket featuring an AC 220-240 V / 50 Hz approved
electrical outlet protected by a fuse or circuit breaker. Then, press Power to turn on the
washing machine.
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Before you start
Initial settings
Run Calibration (recommended)
Calibration ensures accurate weight detection by the washing machine. Make sure the
drum is empty before running Calibration.
1. Power off, and then power on the washing machine.
2. Press and hold Temp. and Delay End simultaneously for 3 seconds to enter Calibration
mode. The “Cb” message appears.
3. Press and hold Start/Pause to run the Calibration cycle. The drum will rotate clockwise
and counter-clockwise for about 3 minutes.
4. When the cycle is complete, “End/En” appears on the display and the washing machine
will turn off automatically. The washing machine is now ready for use.
Laundry guidelines
STEP 1 Sort
Sort the laundry according to these criteria:
• Care label: Sort the laundry into cottons, mixed fibres, synthetics, silks, wools, and
rayon.
• Colour: Separate whites from colours.
• Size: Mixing different sized items together in the drum improves the washing
performance.
• Sensitivity: Separate delicate items such as pure, new woollen items, curtains, and silk
items. Check the labels on the items.
NOTE
Make sure to check the care label on the clothing, and sort them accordingly before
starting the wash.
Before you start
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English 29
Before you start
STEP 2 Empty pockets
Empty all the pockets of your laundry items
• Metal objects such as coins, pins, and buckles on clothing may damage other laundry
items as well as the drum.
Turn clothing with buttons and embroideries inside out
• If trousers or jacket zippers are open while washing, the drum may be damaged.
Zippers should be closed and fixed with a string.
• Clothing with long strings may become entangled with other clothes. Make sure to tie
the strings before starting the wash.
STEP 3 Use a laundry net
• Brassieres (machine washable) must be placed in a laundry net. Metal parts of the
brassieres may break through and tear other laundry items.
• Small, light clothing such as socks, gloves, stockings, and handkerchiefs may become
caught around the door. Place them inside a fine laundry net.
• Do not wash the laundry net by itself without other laundry. This may cause abnormal
vibrations that could move the washing machine and result in injury.
STEP 4 Determine the load capacity
Do not overload the washing machine. Overloading may cause the washing machine to
not wash properly. For the load capacity for the type of clothing, see page 38.
NOTE
When washing bedding or bedding covers, the wash time may be lengthened or the spin
efficiency may be reduced. For bedding or bedding covers, the recommended maximum
spin cycle speed is Low, and the load capacity is 2.0 kg or less.
CAUTION
If the laundry is unbalanced and the “Ub” information code is displayed, redistribute the
load. Unbalanced laundry may reduce the spinning performance.
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Before you start
English30
Before you start
STEP 5 Apply a proper detergent type
The type of detergent depends on the type of fabric (cotton, synthetic, delicate items,
wool), colour, wash temperature, and degree of soiling. Make sure to use the laundry
detergent that is designed for automatic washing machines.
NOTE
• Follow the detergent manufacturer’s recommendations based on the weight of the
laundry, the degree of soiling, and the hardness of the water in your local area. If you
are not sure about the water hardness, contact a local water authority.
• Do not use detergent that tends to be hardened or solidified. This detergent may
remain after the rinse cycle, blocking the drain outlet.
CAUTION
When washing wool using the WOOL cycle, use a detergent dedicated to wool items. If
used with the WOOL cycle, powder detergent may remain on the laundry and discolour
the laundry.
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English 31
Before you start
Detergent drawer guidelines
The automatic dispenser models provide a three-compartment dispenser: two
compartments for auto dispensing and another part for manual input. With Auto Detergent
and Auto Softener enabled, the washing machine dispenses an adequate amount of
detergent or fabric softener for each load. See below for details:
• To open the detergent drawer, press and hold the release button inside the handle and
pull the drawer. To close, push the drawer until you hear a clicking sound.
B
A
C
A. Auto Detergent: Use liquid
detergent only.
B. Auto Softener: Use fabric softener
only.
C. Manual Detergent: If necessary,
add detergent manually as instructed
by the detergent manufacturer.
- To use the manual dispenser, make
sure the auto dispenser is turned off.
Keep pressing Dose per Wash until
the Auto dispense indicators are off.
- To use a powdered detergent, do not
exceed the max line (D).
D
D
CAUTION
Do not apply excessive detergent. This
may affect the washing results adversely.
CAUTION
• Do not open the detergent drawer while the washing machine is operating. Otherwise,
the input detergent may not apply normally.
• Do not use the following types of detergent in the drawer:
- Tablet or capsule types
- Ball or net types
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Before you start
English32
Before you start
• To prevent the compartment from clogging, concentrated or highly-enriched agents
(fabric softener or detergent) must be diluted with water before being applied.
• Do not carry any removed compartment. Put the compartment back in place.
Otherwise, the compartment may shake and cause the content to spill out.
• Before moving the washing machine, make sure to empty the detergent drawer that
might contain detergent and/or fabric softener. The content in the drawer may spill out
on the floor.
To apply washing agents to the auto dispenser
If the indicator on the auto dispenser section stays lit, refill the corresponding
compartment.
NOTE
• After refilling the auto dispenser, the indicator stays on until the washing machine
detects the amount of the detergent or softener.
To refill the detergent or fabric softener
A
1. Slide open the detergent drawer.
2. Apply an appropriate amount of
detergent to the Auto Detergent
compartment (A).
B
3. If necessary, apply an appropriate
amount of fabric softener to the Auto
Softener compartment (B).
4. Slide the detergent drawer inward.
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English 33
Before you start
CAUTION
• Do not apply detergent to the drawer without the detergent and softener compartment.
If you do, clean the drawer and then reinsert both compartments. For more information
on cleaning, see page 55.
• Use only liquid detergent and fabric softener with the auto dispenser.
• Make sure both compartments are inserted completely. If they are not, the washing
machine may not start operating or fail to dispense washing agents.
• When changing to a different detergent, make sure to clean the detergent compartment
first.
• Do not mix detergent with fabric softener in either compartment.
• To prevent detergent from hardening, do not open the lid once the detergent has been
applied to the compartment.
• Do not use any bleach that may cause corrosion and/or generate gas.
• Do not turn any compartment upside down. The content may spill.
• Do not press the outlet at the rear of either compartment while moving it. The content
may leak.
• Use caution when inputting detergent or fabric softener in the applicable compartment.
The content may spill.
• When removing the detergent drawer to check the remaining content (upon an error
message or before the message appears), the drawer may have content remaining or
leaking from the bottom of the drawer.
• Make sure both the auto and manual dispensers are empty before moving the washing
machine.
• The input or refill level of the detergent or softener depends on the type or the
remaining amount of agents.
• If the indicator on the auto dispenser section lights up, immediately refill the
corresponding compartment. A later refill may cause the input level of the agent to
decrease.
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English34
Operations
Control panel
The actual design of the control panel may differ with the model.
01
02
09
11
13
10
12
14
05
06
07
08
15
16
03
04
01 Cycle Selector Turn the dial to select a cycle.
02 Display
The display shows current cycle information and estimated time
remaining, or an information code when a problem occurs.
For buttons and icons, refer to the corresponding page.
03 Dose per Rinse
Press to select the amount of fabric softener to be dispensed
automatically.
04 Dose per Wash
Press to select the amount of detergent to be dispensed
automatically.
05 Temp. Press to change the water temperature for the current cycle.
06 Rinse
Press to change the rinse count for the current cycle.
• Rinse only: Press and hold Rinse for 3 seconds.
07 Spin
Press to change the spinning speed for the current cycle.
• Spin Only: Press and hold Spin for 3 seconds.
08 Dry Option
Press to add a drying option.
• Time Dry: Use to dry the laundry for a specified period of time.
• Delicates: Use to dry heat-sensitive laundry. This protects the
fibres of the laundry by drying items at low temperatures.
• Shirt: Use to quickly dry a shirt. (Within 20 minutes)
• Extra Dry: Use to dry heavy loads such as jeans and towels.
• Normal Dry: Use to dry items such as cotton, underwear, and
linen.
Operations
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English 35
Operations
09 Bubble Soak
Press to add a Bubble Soak option that helps remove a variety of
stubborn stains.
• With Bubble Soak selected, laundry is thoroughly soaked in
water bubbles for effective washing.
• Bubble Soak adds up to 30 minutes to the selected cycle.
• Availability of this option depends on the cycle.
10 Delay End
Delay End lets you set the end time of the current cycle. Based
on your settings, the start time of the cycle will be determined
by the machine’s internal logic. For example, this setting is useful
for programming your machine to finish a wash at the time you
normally return home from work.
• Press to choose a preset unit of hours.
11 Eco Drum Clean Press to use the Eco Drum Clean function.
12 Drying Drum Press to use the Drying Drum function.
13 Smart Control
Press to activate/deactivate the Smart Control function. When the
Smart Control function is activated, you can control your washing
machine using your mobile device. For more information, see the
SmartThings section on page 45.
14 Drum Light
Press to turn on/off the drum light. The drum light turns off
automatically after 2 minutes.
15 Power Press to turn on/off the washing machine.
16 Start/Pause Press to start or stop operation.
Attaching the braille stickers
For the blind and vision impaired, there are two braille stickers for the Power and Start/
Pause button and for locating the cycle options buttons. Attach them on the control panel.
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Operations
English36
Operations
Simple steps to start
Standard steps
1
4
3
6
2
5
1. Press Power to turn on the washing machine.
2. Turn the Cycle Selector to select a cycle.
3. Change the cycle settings (Temp., Rinse, and Spin) as necessary.
4. Press Dry Option to add desired options. Available options differ depending on the
selected cycle.
5. The machine supports the option of Delay End and Bubble Soak for easy access. To use
an option item, press the corresponding button.
6. Press Start/Pause.
To change the cycle during operation
1. Press Start/Pause to stop operation.
2. Select a different cycle.
3. Press Start/Pause again to start the new cycle.
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English 37
Operations
Drying only
Follow these steps to dry damp laundry or laundry that has just finished washing.
1
3
4
2
1. Press Power to turn on the washing machine.
2. Turn the Cycle Selector to select the DRYING cycle.
3. Press Dry Option repeatedly until a desired dry level is set.
4. Press Start/Pause.
To change the cycle during operation
1. Press Start/Pause to stop operation.
2. Select a different cycle.
3. Press Start/Pause again to start the new cycle.
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Operations
English38
Operations
Cycle overview
Cycle Description & Max load (kg)
COTTON
• For cottons, bed linens, table linens, underwear,
towels, or shirts. The washing time and the rinse
count are automatically adjusted according to the
load.
Max
AUTO OPTIMAL WASH
• Adjusts the amount of detergent and the cycle
according to the load and the soil severity. This cycle
is best used with the Auto Dispense function.
9
SANITIZE
• For colourfast fabrics and heavily soiled laundry,
this cycle heats the supplied water up to 90 °C to
eliminate bacteria.
• If you stop running the cycle while the washing
machine is heating the water, the door remains locked
for your safety.
9
WOOL
• Specific for machine-washable wool for loads less
than 2.0 kg.
• The WOOL cycle features fine pulsating and
soaking to protect the wool fibres from shrinkage/
distortion.
• A neutral detergent is recommended.
2
BABY CARE
• Featuring a high-temperature wash and extra rinses
to help remove the remaining detergent effectively.
9
BEDDING
• For bed spreads, bed sheets, bedding covers, etc.
• For best results, wash only 1 type of bedding and
make sure the load weighs less than 2.0 kg.
4
WASH&WEAR • To quickly wash and dry relatively clean laundry. 3
QUICK WASH
• For less soiled laundry with less than a 5.0 kg load.
• It takes at least 19 minutes, depending on the
conditions such as the water pressure, water
hardness, and/or extra options selected.
• A recommended amount of detergent is less than 20 g
(for a 5.0 kg load).
5
RINSE+SPIN
• Featuring an additional rinse process after applying
fabric softener to the laundry.
-
CLOUD CYCLE
• Select to choose from more cycles available on the
SmartThings app on your smartphone.
-
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English 39
Operations
Cycle Description & Max load (kg)
DRYING • Select to only dry items. 9
AIR SANITIZE • Removes bad odours and bacteria from the laundry. 1
AIR BEDDING CARE
• Removes bad odours, bacteria, and dust from the
laundry.
1
OUTDOOR REFRESH • Use to recover water repellency of outdoor wear. 2
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Operations
English40
Operations
Delay End
You can set the washing machine to finish your wash automatically at a later time,
choosing a delay of between 1 to 24 hours (in 1 hour increments). The hour displayed
indicates the time the wash will finish.
1. Select a cycle with necessary settings.
2. Press Delay End repeatedly until a desired end time is set.
3. Press Start/Pause. The Delay End indicator blinks and the washing machine tumbles
the drum to sense the weight of the load if load sensing is preset for the selected cycle.
When complete, it displays your set time with the timer running.
4. To cancel the Delay End, restart the washing machine by pressing Power.
Real-life case
You want to finish a two-hour cycle 3 hours later from now. For this, you add the Delay
End option to the current cycle with the 3-hour setting, and then press Start/Pause at 2:00
p.m. Then, what happens? The washing machine starts operating at 3:00 p.m., and ends at
5:00 p.m. Provided below is the time line for this example.
2:00 pm
Set Delay End to 3 hours
3:00 pm
Start
5:00 pm
End
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English 41
Operations
Special features
AddWash
When the AddWash indicator is on, you can stop operation of the machine and put
additional laundry or softener into the drum. The Add Door opens by more than 130° for
easy access.
1. Press Start/Pause to stop operation.
2. Press the upper area of the Add Door
until you hear a clicking sound to
unlock. Pull the handle of the Add Door
to open.
3. Open the Add Door and put additional
laundry or softener into the drum.
4. Push the Add Door until you hear a
clicking sound to close.
5. Press Start/Pause to resume operation.
CAUTION
Do not put excessive force on the Add
Door. It may break.
NOTE
The water inside the drum will not leak if the Add Door is closed properly. Water drops
may form around the door, but they will not leak from inside the drum.
CAUTION
• Do not open the Add Door if suds have formed inside the drum that rise above the
level of the Add Door.
• Do not attempt to open the Add Door while the machine is operating without first
pressing Start/Pause. Please note that the Add Door can be opened unintentionally
(without pressing Start/Pause) when the wash is complete.
• Do not add an excessive load through the Add Door. Performance may be degraded.
• Do not use the lower area of the Add Door as a handle. Your fingers may be caught.
• Make sure that no laundry is caught in the Add Door.
• Keep your pets out of the washing machine, especially the Add Door.
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Operations
English42
Operations
• When using hot water for the wash, the Add Door may appear to leak water after
opening and closing the Add Door. This is normal, simply because steam emerging from
the open Add Door has cooled and formed water drops on the surface.
• When the Add Door closes, the door seals up and no water can leak. However, you
may encounter what appears to be water leak around the door - some residual water
remaining around the Add Door may form water drops. This is normal.
• Neither the main door or the Add Door can be opened when the water temperature
is over 50 °C. If the water level inside the drum is over a certain point, the main door
cannot be opened.
• If an information code of ‘DDC’ appears on the display, see the Information codes
section for further actions.
• Keep the Add door and its surroundings clean at all times. Debris or detergent on or
around the seals of the Add door may cause a leak.
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English 43
Operations
Settings
Child Lock
To prevent children or infants from
accidentally starting or setting the
washing machine, Child Lock locks all
buttons except for the Power button.
To activate Child Lock
• Press and hold Dose per Wash and Dose
per Rinse simultaneously for 3 seconds.
Then, press Start/Pause to activate. The
door locks and the Child Lock indicator
turns on.
To deactivate Child Lock temporarily
You can deactivate Child Lock temporarily
for 1 minute. The door is unlocked for 1
minute and the Child Lock indicator blinks.
• Press and hold Dose per Wash and Dose
per Rinse simultaneously for 3 seconds.
NOTE
• If you open the door 1 minute or more
after deactivating Child Lock, an alarm
sounds for up to 2 minutes.
• If you close the door within 2 minutes,
the door locks and Child Lock is
reactivated. If you do not close the door
or the door is not properly closed, the
alarm keeps sounding for 2 minutes.
• To add laundry after activating Child
Lock, first deactivate Child Lock or
restart the washing machine.
To cancel Child Lock
• Press and hold Dose per Wash and Dose
per Rinse simultaneously for 3 seconds
to deactivate, and then press and hold
the buttons again for 3 seconds to
cancel Child Lock. The door unlocks and
the Child Lock indicator turns off.
Sound On/Off
You can turn on or off the sound from the
washing machine. When this function is set
to Off, the AddWash alarm, the melody of
cycle completion, and the power-off beep
will not sound. However, the other sounds
stay active.
• To mute the sound, press and hold
Bubble Soak for 3 seconds.
• To unmute the sound, press and hold
again for 3 seconds.
• Your setting will be kept even after
restarting the machine.
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Operations
English44
Operations
Auto dispense
Detergent
1. To select an input level, press Dose per Wash to cycle through the settings: Less >
Standard > More.
- If you choose More, the rinse process will be added once more.
2. To select a water hardness level, press and hold Dose per Wash to cycle through the
settings: 1 (soft water) > 2 (medium water) > 3 (hard water).
3. When complete, press and hold Dose per Wash for 3 seconds to confirm your changes.
Fabric softener
1. To select an input level, press Dose per Rinse to cycle through the settings: Less >
Standard > More.
2. To select a concentration level, press and hold Dose per Rinse to cycle through the
settings: 1 (Normal) > 2 (x2) > 3 (x3).
3. When complete, press and hold Dose per Rinse for 3 seconds to confirm your changes.
NOTE
• If the indicator of the Detergent or Softener stays on, refill the corresponding
compartment.
• If you select WOOL , the Dose per Wash/Dose per Rinse will be disabled
automatically. However, you can enable the function(s) manually after selecting a cycle.
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English 45
Operations
SmartThings
Wi-Fi connection
On your smartphone, go to the Settings and turn on the wireless connection and select an
AP (Access Point).
• This appliance supports the Wi-Fi 2.4 GHz protocols.
Download
On an app market (Google Play Store, Apple App Store, Samsung Galaxy Apps), find the
SmartThings app with a search term of “SmartThings”. Download and install the app on
your device.
NOTE
• The SmartThings app is available on third-party devices with Android OS 6.0
(Marshmallow) or higher, Samsung devices with Android OS 5.0 (Lollipop) or higher,
and iOS devices with iOS 10.0 or higher (For iPhones, it must be iPhone 6 or higher).
The app is optimised for Samsung smartphones (Galaxy S and Note series).
• The app is subject to change without notice for improved performance.
Log in
You must first log into SmartThings with your Samsung account. To create a new Samsung
account, follow the instructions on the app. You don’t need a separate app to create your
account.
NOTE
If you have a Samsung account, use the account to log in. A registered Samsung
smartphone user automatically logs in.
To register your device to SmartThings
1. Make sure your smartphone is connected to a wireless network. If not, go to the
Settings and turn on the wireless connection and select an AP (Access Point).
2. Select to run SmartThings on your smartphone.
3. When a message of “A new device is found.”, select Add.
4. If no message appears, select + and select your washing machine in a list of devices
available. If your washing machine is not listed, select Device Type > Specific Device
Model, and then add your washing machine manually.
5. Register your washing machine to the SmartThings app as follows.
a. Add your washing machine to SmartThings. Make sure your washing machine is
connected to SmartThings.
b. When registration is complete, your washing machine appears on your smartphone.
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Operations
English46
Operations
SmartThings
Category Checkpoint Description
Monitoring
Washing status
You can check the current cycle and
its options, and the remaining cycle
time.
Smart Control
The Smart Control status is shown
for the washing machine.
Self Check
Use this to check if the washing
machine operates normally.
Energy monitoring
Use this to monitor the energy
consumption status.
Control
Start/Pause/Cancel
Select a cycle and necessary
options, and then select Start/Pause/
Cancel to start an operation, to stop
temporarily, or to cancel the current
operation.
My Favorite
Add frequently used cycles and
options to My Favorite for later use.
Notification
Cycle completed
Notifies you the current cycle is
complete.
AddWash alarm (applicable
models only)
Notifies you of the addition of a
new load.
Remaining laundry
(applicable models only)
Notifies you of any laundry left
after a cycle is complete.
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English 47
Operations
Category Checkpoint Description
Q-Rator
(Smart laundry
assistant)
Laundry Recipe *
Select the fabric type, colour, and
soil level of your wash load and
get recommendations for the most
suitable wash programmes.
Laundry Planner *
Set the finish time for your wash
cycle to suit your busy schedule.
HomeCare Wizard *
Get advice to help you maintain
your washing machine to keep it in
a perfect condition. Check your most
used cycles, energy consumption **
and get notified when it is time to
clean the pump filter and run the
Eco Drum Clean cycle.
* Requires the 'SmartThings’ app, available on Android and iOS.
Registration required.
** Indicative results only.
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Operations
English48
Operations
Open Source Announcement
The software included in this product contains open source software. You may obtain the
complete corresponding source code for a period of three years after the last shipment of
this product by sending an email to mailto:[email protected].
It is also possible to obtain the complete corresponding source code in a physical medium
such as a CD-ROM; a minimal charge will be required.
The following URL http://opensource.samsung.com/opensource/SMART_AT_051/seq/0
leads to the download page of the source code made available and open source license
information as related to this product. This offer is valid to anyone in receipt of this
information.
NOTE
Hereby, Samsung Electronics, declares that the radio equipment type appliance is in
compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is
available at the following internet address: The official Declaration of conformity may be
found at http://www.samsung.com, go to Support > Search Product Support and enter the
model name.
Wi-Fi max transmitter power : 20 dBm at 2.412 GHz – 2.472 GHz
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English 49
Maintenance
Keep the washing machine clean to prevent deteriorated performance and to preserve its
life cycle.
Eco drum clean
Perform this cycle regularly to clean the drum by removing bacteria from it.
1. Press Power to turn on the washing machine.
2. Press Eco Drum Clean.
3. Press Start/Pause.
CAUTION
Do not put in any items or cleaning agents when running the Eco Drum Clean cycle.
Eco drum clean reminder
• The Eco drum clean reminder appears on the main screen once every 40 washes. It is
advisable to perform the Eco Drum Clean regularly.
• When you first see this reminder, you can ignore the reminder for 6 consecutive
washes. From the 7
th
wash, the reminder no longer appears. However, it appears again
on the second 40
th
wash.
Drying drum
Perform this cycle after the wash to dry moisture in the drum. This helps to keep the drum
dry and sanitary.
1. Press Power to turn on the washing machine.
2. Press Drying Drum.
3. Press Start/Pause.
CAUTION
Do not put in any items or cleaning agents when running the Drying Drum cycle.
Maintenance
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Maintenance
English50
Maintenance
Smart Check
To enable this function, you must first download the Samsung Smart Washer app at the
Play Store or the App Store, and install it on a mobile device featuring a camera function.
The Smart Check function has been optimised for Galaxy & iPhone series (applicable
models only).
1. When the washing machine detects an issue to check, an information code appears on
the display. To enter Smart Check mode, press and hold Eco Drum Clean for 3 seconds.
2. The washing machine starts the self-diagnosis procedure and displays an information
code if a problem is detected.
3. Run the Samsung Smart Washer app on your mobile device, and tap Smart Check.
4. Put the mobile device close to the washing machine’s display so that the smartphone
camera and the washing machine face each other. Then, the information code will be
recognised automatically by the app.
5. When the information code is recognised correctly, the app provides detailed
information about the problem with applicable solutions.
NOTE
• The function name, Smart Check, may differ depending on the language.
• If the washing machine reflects light on the display, the app may fail to recognise the
information code.
• If the app fails to recognise the Smart Check code consecutively, enter the information
code manually onto the app screen.
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English 51
Maintenance
Emergency drain
In case of a power failure, drain the water inside the drum before taking out the laundry.
1. Power off and unplug the washing
machine from the electrical outlet.
2. Gently press the top area of the filter
cover to open.
A
B
3. Put an empty, spacious container
around the cover, and stretch the
emergency drain tube to the container
while holding the tube cap (A).
4. Open the tube cap and let water in the
emergency drain tube (B) flow into the
container.
5. When done, close the tube cap, and
reinsert the tube. Then, close the filter
cover.
NOTE
Use a spacious container because the
water in the drum may be more than
expected.
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Maintenance
English52
Maintenance
Cleaning
Surface of the washing machine
Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the
washing machine.
Add Door
A
1. Open the Add Door.
2. Use a wet cloth to clean the Add Door.
- Do not use cleaning agents.
Discolouration may occur.
- Use caution when cleaning the
rubber packing and the locking
mechanism (A).
- Dust off the door area regularly.
3. Wipe up and close the Add Door until
you hear a clicking sound.
CAUTION
• Do not apply force on the Add Door. It may break.
• Do not leave the Add Door open while the machine is operating.
• Do not put heavy objects on the Add Door at any time.
• To prevent physical injury, do not touch the Add Door while the drum is rotating.
• Do not open the Add Door while the machine is operating. This may cause physical
injury.
• Do not manipulate the control panel while the Add Door is open. This may cause
physical injury or system failure.
• Do not input objects other than laundry.
• Do not input bulky items to the drum through the Add Door.
• Do not pull out the rubber packing of the Add Door when cleaning. This may cause
damage.
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English 53
Maintenance
Mesh filter
Clean the mesh filter of the water hose once or twice a year.
1. Turn off the washing machine, and
unplug the power cord.
2. Close the water tap.
3. Loosen and disconnect the water hose
from the back of the washing machine.
Cover the hose with a cloth to prevent
water from gushing out.
4. Use pliers to pull out the mesh filter
from the inlet valve.
5. Submerge the mesh filter deeply in
water so that the threaded connector is
also submerged.
6. Dry the mesh filter completely in the
shade.
7. Reinsert the mesh filter into the inlet
valve, and reconnect the water hose to
the inlet valve.
8. Open the water tap.
NOTE
If the mesh filter is clogged, an information code of “4C” appears on the screen.
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Maintenance
English54
Maintenance
Pump filter
It is advisable to clean the pump filter 5 or 6 times a year to prevent its clogging. A
clogged pump filter may reduce the bubble effect.
1. Turn off the washing machine, and
unplug the power cord.
2. Drain the remaining water inside the
drum. See the Emergency drain section.
3. Turn the pump filter knob to the left,
and drain off the remaining water.
4. Clean the pump filter using soft
brushes. Make sure the drain pump
propeller inside the filter is unclogged.
5. Reinsert the pump filter, and turn the
filter knob to the right.
NOTE
• Some pump filters feature a safety knob
that is designed to prevent accidents
by children. To open the safety knob
of the pump filter, push in and turn it
anticlockwise. The spring mechanism of
the safety knob helps open the filter.
• To close the safety knob of the pump
filter, turn it clockwise. The spring
makes a rattling sound, which is normal.
NOTE
If the pump filter is clogged, an information code of “5C” appears on the screen.
CAUTION
• Make sure the filter knob is closed properly after cleaning the filter. Otherwise, this
may cause a leak.
• Make sure the filter is inserted properly after cleaning it. Otherwise, this may cause an
operational failure or a leak.
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English 55
Maintenance
Detergent drawer
1. Press and hold the release button inside
the handle and pull the drawer to open.
2. While holding down the release lever
on the inner of the drawer, pull the
drawer to remove.
3. Remove both the detergent
compartment and the softener
compartment as shown.
CAUTION
Use caution when removing the drawer.
Remaining washing agents may spill out.
4. Open the lids of both compartments,
and then put water in them and shake.
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Maintenance
English56
Maintenance
5. Clean the cap valves of both
compartments with a soft brush.
6. Clean the drawer components in
flowing water using a soft brush.
7. Clean the drawer recess using a soft
brush. Make sure to clean the cap
valves to prevent clogging.
8. Assemble the compartment cover firmly
with the detergent drawer.
9. Push the drawer until you hear a
clicking sound to close it.
NOTE
To remove remaining detergent, perform the QUICK WASH cycle with an empty drum.
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English 57
Maintenance
Recovery from freezing
The washing machine may freeze when it drops below 0 °C.
1. Turn off the washing machine, and unplug the power cord.
2. Pour warm water over the water tap to loosen the water hose.
3. Disconnect the water hose, and soak it in warm water.
4. Pour warm water into the drum and leave it for about 10 minutes.
5. Reconnect the water hose to the water tap.
NOTE
If the washing machine still doesn’t operate normally, repeat the above steps until it
operates normally.
Care against an extended time of disuse
Avoid leaving the washing machine unused for an extended time. If this is the case, drain
the washing machine and unplug the power cord.
1. Turn the Cycle Selector to select RINSE+SPIN.
2. Empty the drum, and press Start/Pause.
3. When the cycle is complete, close the water tap and disconnect the water hose.
4. Turn off the washing machine, and unplug the power cord.
5. Open the door to let air circulate through the drum.
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English58
Troubleshooting
Checkpoints
If you encounter a problem with the washing machine, first check the table below and try
the suggestions.
Problem Action
Does not start.
• Make sure the washing machine is plugged in.
• Make sure the door is properly closed.
• Make sure the water taps are open.
• Press Start/Pause to start the washing machine.
• Make sure Child Lock is not activated.
• Before the washing machine starts to fill, it will make a series
of clicking noises to check the door lock and does a quick
drain.
• Check the fuse or reset the circuit breaker.
Water supply is
insufficient, or no
water is supplied.
• Fully open the water tap.
• Make sure the door is properly closed.
• Make sure the water supply hose is not frozen.
• Make sure the water supply hose is not kinked or clogged.
• Make sure there is sufficient water pressure.
After a cycle,
detergent remains
in the detergent
drawer.
• Make sure the washing machine is running with sufficient
water pressure.
• Make sure the detergent is added to the centre of the
detergent drawer.
• Make sure the rinse cap is inserted properly.
• If using granular detergent, make sure the detergent selector
is in the upper position.
• Remove the rinse cap and clean the detergent drawer.
Excessive vibrations
or makes noise.
• Make sure the washing machine is installed on a level, solid
floor that is not slippery. If the floor is not level, use the
levelling feet to adjust the height of the washing machine.
• Make sure the shipping bolts are removed.
• Make sure the washing machine is not contacting any other
object.
• Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or metal-decorated clothes can cause noise while
being washed. This is normal.
• Metal objects such as coins can cause noise. After washing,
remove these objects from the drum or filter case.
Troubleshooting
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English 59
Troubleshooting
Problem Action
Does not drain and/
or spin.
• Make sure the drain hose is straightened all the way to the
drain system. If you encounter a drain restriction, call for
service.
• Make sure the debris filter is not clogged.
• Close the door and press Start/Pause. For your safety, the
washing machine will not tumble or spin unless the door is
closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that
is not clogged.
• If the washing machine is not supplied with sufficient power,
the washing machine temporarily will not drain or spin. As
soon as the washing machine regains sufficient power, it will
operate normally.
The door does not
open.
• Press Start/Pause to stop the washing machine.
• It may take a few moments for the door lock mechanism to
disengage.
• The door will not open until 3 minutes after the washing
machine has stopped or the power turned off.
• Make sure all the water in the drum is drained.
• The door may not open if water remains in the drum. Drain
the drum and open the door manually.
• Make sure the door lock light is off. The door lock light turns
off after the washing machine has drained.
Excessive suds.
• Make sure you use the recommended types of detergent as
appropriate.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Reduce the detergent amount for soft water, small loads, or
lightly soiled loads.
• Non-HE detergent is not recommended.
Cannot apply
additional detergent.
• Make sure the remaining amount of detergent and fabric
softener is not over the limit.
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Troubleshooting
English60
Troubleshooting
Problem Action
Stops.
• Plug the power cord into a live electrical outlet.
• Check the fuse or reset the circuit breaker.
• Close the door and press Start/Pause to start the washing
machine. For your safety, the washing machine will not
tumble or spin unless the door is closed.
• Before the washing machine starts to fill, it will make a series
of clicking noises to check the door lock and does a quick
drain.
• There may be a pause or soak period in the cycle. Wait briefly
and the washing machine may start.
• Make sure the mesh filter of the water supply hose at the
water taps is not clogged. Periodically clean the mesh filter.
• If the washing machine is not supplied with sufficient power,
the washing machine temporarily will not drain or spin. As
soon as the washing machine regains sufficient power, it will
operate normally.
Fills with the wrong
water temperature.
• Fully open both taps.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct taps. Flush
water lines.
• Make sure the water heater is set to supply a minimum
120 °F (49 °C) hot water at the tap. Also, check the water
heater capacity and recovery rate.
• Disconnect the hoses and clean the mesh filter. The mesh
filter may be clogged.
• While the washing machine fills, the water temperature may
change as the automatic temperature control feature checks
incoming water temperature. This is normal.
• While the washing machine fills, you may notice just hot and/
or just cold water going through the dispenser when cold or
warm temperatures are selected. This is a normal function
of the automatic temperature control feature as the washing
machine determines the water temperature.
Load is wet at the
end of a cycle.
• Use the High or Extra High spin speed.
• Use high efficiency (HE) detergent to reduce oversudsing.
• Load is too small. Small loads (one or two items) may become
unbalanced and not spin completely.
• Make sure the drain hose is not kinked or clogged.
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English 61
Troubleshooting
Problem Action
Leaks water.
• Make sure the door is properly closed.
• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted and
secured to the drain system.
• Avoid overloading.
• Use high efficiency (HE) detergent to prevent oversudsing.
Has odours.
• Excessive suds collect in recesses and can cause foul odours.
• Run cleansing cycles to sanitise periodically.
• Clean the door seal (diaphragm).
• Dry the washing machine interior after a cycle has finished.
No bubbles are seen
(Bubbleshot models
only).
• Overloading may screen bubbles.
• Severely contaminated laundry may not generate bubbles.
Can I open the Add
Door at any time?
• The Add Door can be opened only when the indicator
appears. However, it does not open in the following cases:
- When the boiling or drying process is running and the
internal temperature becomes high
- If you set the Child Lock for safety reasons
- When the drum wash or drum drying cycle is running that
does not involve additional laundry
The auto dispenser
indicators blink.
(applicable models
only)
• Check if the detergent drawer is closed properly.
- Open the detergent drawer and close it again. Make sure
it’s closed properly.
• This may happen if liquid detergent has hardened inside the
detergent compartment.
- Clean and unclog the detergent compartment.
If a problem persists, contact a local Samsung service centre.
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Troubleshooting
English62
Troubleshooting
Information codes
If the washing machine fails to operate, you may see an information code on the screen.
Check the table below and try the suggestions.
Code Action
4C
Water is not supplied.
• Make sure the water taps are open.
• Make sure the water hoses are not clogged.
• Make sure the water taps are not frozen.
• Make sure the washing machine is operating with sufficient
water pressure.
• Make sure that the cold water tap and the hot water tap are
properly connected.
• Clean the mesh filter as it may be clogged.
• All buttons will be disabled for 3 minutes after the
information code appears.
4C2
• Make sure the cold water supply hose is firmly connected to
the cold water tap. If it is connected to the hot water tap, the
laundry may be deformed with some cycles.
5C
Water is not draining.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is positioned correctly, depending
on the connection type.
• Clean the debris filter as it may be clogged.
• Make sure the drain hose is straightened all the way to the
drain system.
• If the information code remains, contact a customer service
centre.
dC
Operating the washing machine with the door open.
• Make sure the door is properly closed.
• Make sure laundry is not caught in the door.
OC
Water has overflowed.
• Restart after spinning.
• If the information code remains on the display, contact a local
Samsung service centre.
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English 63
Troubleshooting
Code Action
LC, LC1
Check the drain hose.
• Make sure the end of the drain hose is not placed on the
floor.
• Make sure the drain hose is not clogged.
• If the information code remains, contact a customer service
centre.
Ub
Spinning does not work.
• Make sure laundry is spread out evenly.
• Make sure the washing machine is on a flat, stable surface.
• Redistribute the load. If only one item of clothing needs
washing, such as a bathrobe or pair of jeans, the final spin
result might be unsatisfactory, and an “Ub” check message
will be shown in the display.
3C
Check the drum motor for operation.
• Try restarting the cycle.
• If the information code remains, contact a customer service
centre.
3CP
Check the pulsator motor for operation.
• Try restarting the cycle.
• If the information code remains, contact a customer service
centre.
UC
The electronic control needs to be checked.
• Check if power is supplied properly.
• If the information code remains, contact a customer service
centre.
Low voltage detected.
• Check if the power cord is plugged in.
• If the information code remains, contact a customer service
centre.
HC
High temperature heating check.
• If the information code remains, contact a customer service
centre.
1C
The Water Level sensor is not working properly.
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a customer service
centre.
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Troubleshooting
English64
Troubleshooting
Code Action
AC
Check communications between main and sub PBAs.
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a customer service
centre.
DDC, ddC
This message appears when you open the Add Door without
pressing Start/Pause. If this happens, do one of the following:
• Press the Add Door to close properly. Press the Add Door to
close properly. Then, press Start/Pause and try again.
• To add laundry, open the Add Door and input laundry. Close
the Add Door properly. Then, press Start/Pause to resume
operation.
8C
The MEMS sensor is not working properly.
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a local Samsung
service centre.
AC6
Check communications between the main and the inverter PBAs.
• Depending on the state, the machine may automatically
returns to normal operation.
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a local Samsung
service centre.
DC1
The Main Door lock/unlock is not working properly.
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a local Samsung
service centre.
DC3
The Add Door lock/unlock is not working properly.
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a local Samsung
service centre.
If any information code keeps appearing on the screen, contact a local Samsung service
centre.
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English 65
Specifications
Fabric care chart
The following symbols provide garment care directions. The care labels include four
symbols in this order: washing, bleaching, drying and ironing (and dry cleaning when
necessary). The use of symbols ensures consistency among garment manufacturers of
domestic and imported items. Follow the care label directions to maximise garment life
and reduce laundry problems.
Resistant material Do not iron
Delicate fabric
Can be dry cleaned using any
solvent
Item can be washed at 95 °C Dry clean
Item can be washed at 60 °C
Dry clean with perchloride,
lighter fuel, pure alcohol or
R113 only
Item can be washed at 40 °C
Dry clean with aviation fuel,
pure alcohol or R113 only
Item can be washed at 30 °C Do not dry clean
Hand wash only Dry flat
Dry clean only Can be hung to dry
Can be bleached in cold water Dry on clothes hanger
Do not bleach Tumble dry, normal heat
Can be ironed at 200 °C max Tumble dry, reduced heat
Can be ironed at 150 °C max Do not tumble dry
Can be ironed at 100 °C max
Specifications
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Specifications
English66
Specifications
Protecting the environment
• This appliance is manufactured from recyclable materials. If you decide to dispose of
this appliance, please observe local waste disposal regulations. Cut off the power cord
so that the appliance cannot be connected to a power source. Remove the door so that
animals and small children cannot get trapped inside the appliance.
• Do not exceed the detergent quantities recommended in the detergent manufacturer’s
instructions.
• Use stain removal products and bleaches before the wash cycle only when strictly
necessary.
• Save water and electricity by only washing full loads (the exact amount depends upon
the cycle used).
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English 67
Specifications
Specification sheet
“*” Asterisk(s) means variant model and can be varied (0-9) or (A-Z).
Type Front loading washing machine
Model name WD17N7550K*
Wash and spin capacity 17.0 kg
Dry capacity 9.0 kg
Dimensions W686 x H984 x D864 (mm)
Water pressure 50 kPa - 800 kPa
Net weight 94.0 kg
Power
consumption
Washing and
heating
AC 220-240 V /
50 Hz
2100-2500 W
Drying 2100-2300 W
Spin revolutions 1100 rpm
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Specifications
English68
Specifications
A
B
C
D
E
A 686 mm
B 984 mm
C 648 mm
D 864 mm
E 1386 mm
NOTE
• The design and specifications are subject to change without notice for quality
improvement purposes.
• “COTTON 60 °C + 2 Rinses + High spin” is recommended for a normally soiled load.
(Models for Singapore)
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Memo
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Memo
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Memo
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QUESTIONS OR COMMENTS?
COUNTRY CALL OR VISIT US ONLINE AT
MALAYSIA
1800-22-8899 (HHP)
1800-88-9999 (OTH)
+603-7713 7420 (Overseas contact)
www.samsung.com/my/support
SINGAPORE
1800 7267864 | 1800-SAMSUNG (Other)
1800 4252997 | 1800-GALAXYS (HHP)
www.samsung.com/sg/support
DC68-04013L-00
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