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troubleshoot guide
nuwavenow.com
22 23
ENGLISH
nuwavenow.com
TROUBLESHOOT GUIDE
22 23
Your NuWave Jubilee was engineered with an automatic shut-off
feature to prevent overheating during use.
• If the Jubilee shuts off to cool itself down, an odor may be
detected. Unplug the unit and wait for it to completely cool down.
• To prevent overheating, do not cook at temperatures or
settings not recommended for specific ingredients or recipes.
• Do not leave unit on or cook for prolonged times not needed.
WARNING
Immediately unplug and contact Customer Service
Department if you experience any malfunctions.
1-877-689-2838 or help@nuwavenow.com
Problem: Solution(s):
Prb1 Probe not connected to unit.
Prb2
Probe target temperature higher than cooking
temperature.
Prb3 Probe short circuit.
Prb4
Probe Sensor not detecting temperature
increase.
Er1
The unit is overheating. Allow to cool. If problem
persists contact Customer Service.
Err1
The unit is malfunctioning. Contact Customer
Service.
Err2
The unit is malfunctioning. Contact Customer
Service.
Reinstalling the Handles
To reinstall handle(s), reverse
actions/steps 1-5 from “Removing
the Handles.”
1. Place metal ends of one Handle
through the opening of position 1.
2. Insert metal ends into holes in
underneath of Lid.
3. Hold in place and swing silver
Grill Hook up and insert end into
its slot.
4. Repeat with other Handle.
• Ensure Handles are secure.
5. Reinstall the Top (upper) Grill Plate.
• Open and close Lid to ensure Grill Plate is secure.
The NuWave Jubilee
™
Digital Grill
THE MANUFACTURER WARRANTS
NuWave warrants that the Jubilee including Grill Lid, Handles, Grill
Hooks, Top Grill Plate, Bottom Grill Plate, Grill Base, Drip Tray, and
Probe will be free from manufacturer defects under normal household
use for 1 year from the date of purchase. This Warranty covers
original owner of this grill for personal household use only and when
operated in accordance with the Manufacturer’s written instructions.
This Warranty does not apply to products used for commercial, rental
or resale purposes. The Manufacturer will provide the necessary parts
and labor to repair any part of the Jubilee at NuWave LLC Service
Department. After the expiration of the warranty, the cost of the labor
and parts will be the responsibility of the owner.
THE WARRANTY DOES NOT COVER
The Limited Warranty is voided if repairs are made by an
unauthorized dealer and/or the serial number data plate is removed
and/or defaced. Normal deterioration of finish due to use or
exposure is not covered by this Warranty. This Limited Warranty
does not cover failure, damages or inadequate performance due
to accident, acts of God (such as lightning), fluctuations in electric
power, alterations, abuse, misuse, misapplications, corrosive-type
atmospheres, improper installation, failure to operate in accordance
with the Manufacturer’s written instructions, abnormal use or
commercial use. NuWave LLC reserves the right to void the Limited
Warranty, where allowable by law, for products purchased from an
unauthorized dealer.
TO OBTAIN SERVICE
The owner shall have the obligation and responsibility to: pay for all
services and parts not covered by the warranty; prepay the freight to
and from Service Department for any part or system returned under
this warranty; and carefully package the product using adequate
padding material to prevent damage in transit. The original container
is ideal for this purpose. Include in the package the owner’s name,
address, daytime telephone number, a detailed description of the
problem, and your “RGA number.” Call 1-877-689-2838 or email
help@nuwavenow.com to obtain the RGA number (Return Goods
Authorization number).
Provide the cooking system model & serial number and proof of date of
purchase (a copy of the receipt) when making claims under this warranty.
MANUFACTURER’S OBLIGATION
The Manufacturer’s obligation under this Limited Warranty is
limited, to the extent allowable by law, to repairing or replacing any
part covered by this Limited Warranty which upon examination is
found to be defective under normal use. The Limited Warranty is
applicable only within the continental United States and only to the
original purchaser of the manufacturer’s authorized channels of
distribution. THE LIMITED WARRANTY MAY NOT BE ALTERED,
LIMITED WARRANTY
TROUBLESHOOT GUIDE
CLEANING & MAINTENANCE
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