Swann SWDVK-445804WL-US Cameras User Manual

SWANN SECURITY APP

USER MANUAL for ANDROID

English

Contents

Getting Started

Installing the Swann Security App 4

Creating your Swann Security Account 5

Pairing the Device 6

Scanning the QR Code 7

About the App Interface

App Navigation 9

App Menu 10

 11

 12

 13

 14

Live View Settings 15

 16

 17

Device Management

Managing Your Devices 19

 20

 22

Motion Settings 23

 24

Advanced Settings 25

Appendix

 27

 28

 29

 31

 32

 33

Getting Started

INSTALLING THE SWANN SECURITY APP

Search and download the latest version of the Swann Security app



store app on your phone.

After the Swann Security app is installed on your phone,



To open the Swann Security app, tap the app icon.

Swann Security

CREATING YOUR SWANN SECURITY ACCOUNT

Not

yet registered? Sign Up.

Review your details, read the 

Service

to the .

Tap the Register 

Swann Security account.







and password you use to sign into the

Swann Security app and on any other phone.

Tap the Next









Tap the DoneSign In

screen.





If the location is not accurate or if your



on, tap 

Your device location helps us personalize



and other Swann services.

Tap the Next



sign into the app with your Swann Security



The Remember Me option allows you to









• the Pair Device



• the + icon in the top right corner of the

Devices

PAIRING THE DEVICE

Pair Device screen is displayed.







Note:

• "Scanning the

QR Code" on page 7.

• 





• 

location, select 

tap Allow





"Preferred Wi-Fi

 

SCANNING THE QR CODE





If your phone can’t scan the QR code

• You can tap the Manual Pair





S/N:89052081900001

ID:

990a1af6da5a

ID:990a1af6da5a

S/N:89052081900001

ID:

990a1af6da5a

S/N:89052081900001

ID:

990a1af6da5a

Note: 



which you can scan with your phone.

About the App Interface

Notications Tab: 





"Notications Tab" on page 11.

App Menu:

"App Menu" on page 10.

Playback Tab: 

"Playback Tab" on page 16.

Live View Tab: 

"Live View Tab - CCTV

System" on page 12, "Live View Tab - Wi-Fi Cameras" on page 13, and "Live View Tab - Single Camera View

Mode" on page 14.

Devices Tab: 

"Device Management" on page 18.

APP NAVIGATION

3 4 5

APP MENU

"Notications Tab"

on page 11.



"Playback Tab" on page 16.

"Live View Tab -

CCTV System" on page 12 and "Live View Tab - Wi-Fi Cameras" on page 13.

"Updating Your Account Prole" on page 27.





"Device Management" on page 18.









Swann Security app.







account and devices.

Sign out of the Swann Security app.

NOTIFICATIONS TAB



Depending on the type of device you have,







• 

• Conrm on the Clear Event



• 



Notication StatusNotication Status is turned off, you will stop receiving device



Receive notications from this camera/DVR 

















for example, you may have a 8-channel DVR/

NVR system with only 4 cameras connected to the corresponding channels. DVR/

NVR channels without any cameras connected are displayed as blank tiles, as

shown on the righ

"Live View Settings" on page 15.









"Live View Tab - Single Camera View Mode" on page 14.

LIVE VIEW TAB - CCTV SYSTEM







"Live View Settings" on page 15.







"Live View Tab - Single Camera View Mode" on page 14.







, then tap Check for updates on the Settings screen and tap the Update





            

          

displayed as shown on the right. Tap



Note:







LIVE VIEW TAB - WI-FI CAMERAS

LIVE VIEW TAB - SINGLE CAMERA VIEW MODE







16:9, 4:3, 



(DVR/NVR only) SDMD/HD. The HD









• 



• 

Icon Description









to view the video clip.



When activated, press and hold the PTT

PTT





spotlights.

screen.

Icon Description

Display the pan and tilt control panel which will allow





T

desired direction within the control area.



 .





tap 

 

 icon is highlighted.

3 4

LIVE VIEW SETTINGS





Show live view from this camera"

Show live view from this camera"

(DVR/NVR only) Show live view from DVR

Show live view from DVR

(DVR/NVR only) Hide

ofine channelsHide ofine channels



Press and hold the









are arranged in the following order, as shown on the right.

Note:





Battery-powered cameras only 

If you want to save

Automatically wake this camera"







Position 1

Position 2

Position 3

Position 4

Position 5

Position 6

Position 1

Position 2

Position 3

Position 4

Position 3

Position 5

Position 7

Grid View

 



Position 2

Position 4

Position 6

Position 8

PLAYBACK TAB







Month to specify a date.

Note:

• 



 Storage screen to



• 



.





recording. See "Video Playback Screen" on page 17.



(Wi-Fi cameras with cloud storage only) 







DVR/NVR EVENT HISTORY (NO THUMBNAILS) 

          

          





      



VIDEO PLAYBACK SCREEN



DVR/NVR only









432

Device Management

MANAGING YOUR DEVICES

Devices icon.



details or change settings.

DEVICE INFORMATION & SETTINGS OVERVIEW

 to change it.

ON or OFF.

Within Channel Settings, you can

     

    

 

    

     









Note: 





Unlock

screen > Forgot Password





unpair











DEVICE INFORMATION & SETTINGS OVERVIEW

 to change it.

ON, STANDBY or OFF.

(Battery-powered cameras only) 





















selected. You can tap











you can tap



"Changing the Camera's Wi-Fi

Network" on page 28









"Camera Settings" on page 22.



sound sensitivity and siren duration. See "Motion Settings" on

page 23.

(SWIFICAM model only)

"Face Recognition Settings" on

page 24 .













"Face

Recognition Settings" on page 24 .





IP address.







Storage



STORAGE OPTION

CAMERA SETTINGS











in congestion affecting your internet upload and download

Low

Low





Note:

events which are always recorded in HD.



located.

Indoor







• 

• 





(Not available on all models) 



sliding the level all the way to the left.

(Not available on all models) 



the level all the way to the left.



settings.



video display.

(Tracker Camera only)

Dual (both Pano and Zoom views), Pano, Zoom



Dual layout

°









• Higher sensitivity settings will increase the distance at



• 

unwanted recordings.

• Off.

(Not available on all models) Receive person detection alerts









Selecting Off turns off person detection alerts.

Note: To receive person detection alerts, the Motion Detection

Off.

(Not available on all models) Select the sound sensitivity





• 





• 



• 





> Audio > Mic Volume



• 







the location.

• To turn off the sound detection feature, select Off.







Note: Set a longer sleep period temporarily when you know that there’s

ongoing activity within the vicinity of the camera like someone mowing

the grass in the backyard or guests walking in and out of a party. This

will prevent unnecessary recordings and help conserve battery life.

(Not available on all models) 





Note: 









tapping the



(Not available on all models) 



Note:



noise regulations.

MOTION SETTINGS



SLEEP PERIOD SETTING



FACE RECOGNITION SETTINGS















NOTE:

• 

• 

• 



• 



• 





• 

registration process again.

• 

• 

Off.

• 





ADVANCED SETTINGS



ON to OFF



video, and detection settings to default values.







account.

Note: In some cases, you might need to unpair your device such

as your Wi-FI camera or DVR/NVR. For example, if you want to

use your device with a different Swann Security account or if you

give away your device to a family member, it must be unpaired

rst.

This is usually only











"Factory Resetting the

Camera" on page 29.

NOTE: 

Appendix

UPDATING YOUR ACCOUNT PROFILE

App Menu > Prole.



Tap to change your Swann Security account login password.

Tap to change your address.





CHANGING THE CAMERA'S WI-FI NETWORK



you have installed a new router.



1. DevicesWiFi SSID.

Menu > Pair Device



IMPORTANT: There is no need to remove the camera from your account rst before you pair the device again.

Removing the camera from your account will result in the deletion of all of the event clips stored locally on the

camera's internal memory.

2. In the WiFi SSID





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





3. Tap the Save





If the camera is currently online

If the camera is already ofine and no longer connected to Wi-Fi

FACTORY RESETTING THE CAMERA







Note:







1. DevicesAdvanced Settings.

METHOD A - VIA APP FACTORY RESET BUTTON (IF CAMERA STATUS IS ONLINE)

SEE NEXT PAGE FOR METHOD B - VIA PHYSICAL RESET BUTTON

2. Tap the Factory Reset

 



FACTORY RESETTING THE CAMERA

METHOD B - VIA PHYSICAL RESET BUTTON (IF CAMERA STATUS IS OFFLINE)

1. Locate the ResetPair



2a. For Indoor/Outdoor/Floodlight/Pan Tilt/Tracker Camera

Press and hold the Reset

Reset



for setup.

 For SWWHD-INTCAM Smart Security Camera

Press and hold the Reset and PairReset

the PairPair



for setup.

2c. For SWIFI-CAM Wire-Free Security Camera

the PairPair





setup.

Indoor Security Camera Security Pan Tilt Camera

Security Tracker Camera

Outdoor Security Camera Floodlight Security Camera Smart Security Camera

Wire-Free Security Camera





TURNING OFF THE CAMERA





To turn your camera off:

• Press and hold the Pair



To turn your camera on again:

• Press the Pair

NOTE:



Swann Smart Security Camera

(SWWHD-INTCAM)

I have forgotten my Swann Security account password. How do I reset it?





Can I access my devices with another phone?







Can I register my devices to another Swann Security account?







Where is my device's ID?







 > Select the device

> 

Will I be able to stream live video if I'm travelling overseas?





Why is the live video stream slow to load?



• 

speedtest.net





• 





Why have I stopped receiving notications on my phone?

• 

open the Swann Security app again.

• 



 >  >  on your phone for the Swann Security app so that



FAQS: GENERAL

FAQS: WI-FI CAMERAS

I cannot connect the camera to my Wi-Fi network. How do I x this?

• 



• 







• 





• 







• 

• 



• 







Can I use my camera without an internet connection?





Why is my camera ofine?















Why am I getting false motion alerts?













Can my camera still record events if my internet connection goes down?







Playback

If I set my camera's live view quality to Low, will it also affect the video quality of event clips?



(Continued on the next page)

(For Battery-powered cameras) What can I do to maximize the battery performance on my camera?



• 

• 



• 



• 



• 





reception where it is located.

• 



(For Wi-Fi camera models with cloud storage) How far back can I access my camera's cloud recordings?

Note: Please check the product specications to nd out if the cloud storage feature is available on your camera.

Playback





Can I disable the siren so it doesn’t sound when my camera is triggered?

Devices

Motion Settings, and under the Siren setting, select OFF.

How long is a camera event clip?









How long does it take for camera recordings to appear on the Playback tab?







Why doesn't the camera event clip have sound?





(For SWIFI Pan Tilt Camera/Tracker Camera) Can my camera record events without a microSD card installed?







(For SWIFI Pan Tilt Camera/Tracker Camera) Why has my camera stopped recording events to the microSD card?





DevicesAdvanced Settings, and tap Format.

(For SWIFI Pan Tilt Camera/Tracker Camera) What is the maximum microSD card size that can be used?



FAQS: WI-FI CAMERAS

Swann Security Application Version: 2.0.45

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Swann SWDVK-445804WL-US Cameras

Product's Documents

User Manual

Specifications

Swann SWDVK-445804WL-US Questions and Answers

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Swann SWDVK-412004C 4 Channel DVR & 4 x ADS-180 Cameras

Swann SWDVK-840004F 8 Channel D1 Digital Video Recorder & 4 Cameras