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TROUBLESHOOTING THE ICE MACHINE
Plumbing Problems
Is the drain hose aligned over the drain? Move the ice
machine to align the drain.
Is the ice machine draining properly? Check that there
are no kinks or restrictions in the drain lines; this can
cause water to back up in the ice bin. Check that foreign
material is not blocking the ice bin drain located at the
right rear corner of the ice bin. Check the drain pump
discharge and vent line or any restrictions or kinks. Check
that the drain pump is level.
they cannot be repaired by the service technician. A
Ice Quality
Odor, grey color, or o taste in the ice
Is there mineral scale build up on the evaporator
plate
Is there a high mineral content in the water? The water
Are food items being stored in the ice bin? Remove
food from the ice bin.
Unpleasant Odors
on the water supply line.
Clumps of ice
Are there clumps of ice in the bin? If the ice isn’t used
on a regular basis it will melt and form into clumps. Break
up the ice clumps with the ice scoop.
Ice cubes are too big or too small
Is there low ice consumption? Ice is slowly melting in
will return to the regular size.
Is the ice slab releasing? Clean the evaporator. See
Is the distributor tube restricted? Check the water line
to the ice machine to make sure there are no restrictions
Troubleshooting the Drain Pump
If the drain pump reservoir (not the ice machine bin)
If the ice machine is not working, check the following:
• Make sure there is power at the receptacle.
• Make sure the ice machine is turned on.
• Make sure the ice bin is not full.
Then check the drain pump:
The pump does not run:
• Make sure the pump is plugged in and there is power
to the receptacle.
• Check the inlet to the drain pump for debris and clean
as needed. Remove clamps and inlet tube from drain
pump to check for and remove debris.
• Make certain the vent line is free of kinks/sharp bends
or restrictions.
• Make certain there is enough water to activate the
of water to activate the drain pump.
The pump runs, but no water is pumped out:
• Check that the vent is clear and free of restrictions.
• Check the discharge line to make certain there are no
restrictions.
• Make sure that the discharge tubing has not exceeded
the maximum lift of eight (8) feet (2.44 meters) and the
horizontal run is not greater than twenty (20) feet (6.1
meters).
The pump runs and then quickly turns o repeatedly:
• Check to make certain the drain pump is level.
• Check that the vent is clear and free of restrictions.
The ice machine is running but not producing ice:
• Check to make sure water is not backing up in the ice
bin.
NOTE
NOTE
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