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TROUBLESHOOTING
47
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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
No audio from bass
module or
surround speakers
Make sure your bass module or surround speakers are compatible
with the soundbar (see page 42).
Make sure the software is current in the Bose Music app.
Adjust the bass level using the Bose Music app (see page 25).
Switch to a dierent source (see page 22).
Sound is coming from
TV speaker
Make sure that the soundbar’s HDMI cable is inserted into a
connector on your TV labeled HDMI eARC or ARC (Audio Return
Channel). If your TV does not have an HDMI eARC or ARC
connector, connect to the soundbar using the optical cable
(see page 54).
Turn o your TV speakers. Refer to your TV owner’s guide.
If the soundbar is connected to your TV’s HDMI eARC or ARC
connector, make sure that Consumer Electronics Control (CEC) is
enabled in your TV system menu. Your TV may refer to CEC by a
dierent name. Refer to your TV owner’s guide.
Disconnect the soundbar’s HDMI cable from your TV’s HDMI eARC
or ARC connector and reconnect it.
Decrease your TV volume to its lowest setting.
Connect to the soundbar using both the HDMI cable (see page
53) and optical cable (see page 54).
Poor or
distorted audio
Test dierent sources if available.
Make sure that your TV can output surround sound audio. Refer to
your TV owner’s guide.
If the audio is being played from another device, reduce the volume
of that device.
Adjust the bass level using the Bose Music app (see page 25).
Power o your TV speakers. Refer to your TV owner’s guide.
Run ADAPTiQ audio calibration (see page 19).
Soundbar doesn’t play
audio from the correct
source or selects the
incorrect source after
a delay
Set CEC to Alternate using the Bose Music app.
Disable CEC on your source. Refer to the source owner’s guide for
more information.
Connect to the soundbar using both the HDMI cable
(see page 53) and optical cable (see page 54).
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