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45
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ENG
TRY THESE SOLUTIONS FIRST
If you experience problems with the soundbar:
• Make sure the soundbar is connected to a live AC (mains) outlet.
• Secure all cables.
• Verify the state of the light bar (see page 38).
• Move the soundbar away 1 – 3 ft. (0.3 – 0.9 m) from possible interference (wireless
routers, cordless phones, televisions, microwaves, etc.).
• Move the soundbar within the recommended range of your wireless router or
mobile device for proper operation.
• Place the soundbar according to the placement guidelines (see page 14).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact
SYMPTOM SOLUTION
No HDMI eARC (or
ARC) or optical
connector on your TV
Connect to your TV using an audio converter and separate audio
cable, such as a coaxial, 3.5 mm or analog audio cable (not
provided). The type of converter and cable you need depends on
the audio output connectors available on your TV.
Soundbar doesn’t
power on
Plug the power cord into a dierent AC (mains) outlet.
Use the remote to power on the soundbar (see page 21).
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds and firmly plug them into
the AC (mains) outlet.
Remote is
inconsistent or
doesn't work
Match the H and z symbols on the batteries with the H and z
markings inside the compartment (see page 43).
Replace the batteries (see page 43).
Make sure the remote is within operating range 20 ft. (6 m) of
the soundbar.
Make sure there are no obstructions between the remote and
the soundbar.
TROUBLESHOOTING
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