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21
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ENG
PROBLEM WHAT TO DO
TROUBLESHOOTING
SYMPTOM SOLUTION
Intermittent or
no audio
Unmute the system.
Increase the volume.
Confirm that the soundbar or speaker is playing audio. If not, refer to
your soundbar or speaker owner’s guide for troubleshooting
(see page 25).
Test dierent sources (if available).
Make sure that you’re playing audio that has bass frequencies, such as
music or movies.
For wireless connections:
Confirm that the status light is glowing solid white, indicating that
the bass module is connected to the soundbar (see page 18).
Repeat the connection process (see page 13).
If the bass module was previously connected to the soundbar, reset
the bass module’s connection (see page 23).
Place the bass module according to the placement guidelines
(see page 11).
Poor or distorted
sound from the
bass module
Test dierent sources (if available).
Place the bass module according to the placement guidelines
(see page 11).
Remove all protective films from the bass module.
If the bass module is connected to a Bose Smart Soundbar or
SoundTouch 300 soundbar, run ADAPTiQ audio calibration. For more
information, refer to your soundbar owner’s guide (see page 25).
NOTES:
This solution does not apply to the Bose Smart Soundbar 300.
If you no longer have the ADAPTiQ headset (provided with your
soundbar), contact Bose customer service for a replacement.
If the bass module is connected to a Bose TV Speaker or
Bose Smart Soundbar, make sure the 3.5 mm audio cable
(not provided) is connected to the h connector on the back of the
speaker or soundbar, not the B or C connector.
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