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20
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ENG
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the bass module:
Unplug the power cords for the bass module and soundbar or speaker, wait 30
seconds and plug them firmly into a live AC (mains) outlet.
Secure all cables.
Check the bass module status (see page 18).
Move the bass module and soundbar or speaker away from possible interference
(wireless routers, cordless phones, televisions, microwaves, etc.).
Place the bass module according to the placement guidelines (see page 11).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contactworldwide.Bose.com/contact
SYMPTOM SOLUTION
Bose Music app
doesn’t work on
mobile device
Make sure your mobile device is compatible with the Bose Music app and
meets minimum system requirements. For more information, refer to the
app store on your mobile device.
Bass module
doesn’t wirelessly
connect to
the soundbar
Confirm that the status light is blinking amber, indicating that the bass
module is ready to connect (see page 18).
Repeat the connection process (see page 13).
If the bass module was previously connected to the soundbar, reset the
bass module’s connection (see page 23).
Unplug the power cords for the bass module and soundbar, wait
30 seconds and plug them firmly into a live AC (mains) outlet.
Connect the bass module to the soundbar using a 3.5 mm audio cable
(see page 16).
NOTE: If you don’t have a 3.5 mm audio cable (commonly
used for headphones and mobile devices), visit
Bose.com/BM500Bose.com/BM500 to purchase a 15 ft. (4.5 m) cable. You can also
purchase this part at your local electronics store.
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