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18 - ENGLISH
TROUBLESHOOTING
Common solutions
If you experience problems with your bass module:
• Unplug the power cords for the bass module and soundbar, wait 30 seconds and plug
them firmly into a live AC (mains) outlet.
• Secure all cables.
• Check the state of the system status indicator (see page 16).
• Move the bass module and soundbar away from possible interference
(wireless routers, cordless phones, televisions, microwaves, etc.).
• Place the bass module according to the placement guidelines (see page 8).
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose
customer service.
Visit: global.Bose.com/Support/SSS
Symptom Solution
Bass module
doesn’t pair with
the soundbar
• Check the system status indicator to confirm whether the bass module is
ready to pair (see page 16). The indicator blinks amber.
• Repeat the pairing process (see page 10).
• If the bass module was previously paired with the soundbar, reset the
bass module’s connection to the soundbar (see page 21).
• Unplug the power cords for the bass module and soundbar, wait 30
seconds and plug them firmly into a live AC (mains) outlet.
• Connect the bass module to the soundbar using a 3.5 mm audio cable
(see page 23).
Note: If you don’t have a 3.5 mm audio cable (commonly used for
headphones and mobile devices), contact Bose customer service
to receive this part. You can also purchase this part at your local
electronics store.
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