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ENG
TROUBLESHOOTING
PROBLEM WHAT TO DO
Headphones don’t charge
Make sure the USB cable is correctly aligned with the
port on the headphones.
Secure both ends of the USB cable.
If the headphones have been exposed to high or low
temperatures, let the headphones return to room
temperature and then try charging again.
Try a dierent USB-A wall charger, USB cable, or AC
(mains) power source.
Can’t adjust noise cancelling
Power o and on the headphones (see page 18).
If using the Noise Control button, try using the Bose
Music app to adjust the noise cancelling level.
Microphone doesn’t pick up sound
Make sure the microphone openings on the front
edge of the headphones are not blocked.
Try another phone call.
Try another compatible device.
Make sure the microphone isn’t muted (see
page 23).
On your device:
• Turn the Bluetooth feature o and then on.
• Delete the headphones from the Bluetooth list on
your device. Connect again (see page 42).
Loud environment for phone calls
Use the Bose Music app to adjust Self Voice. You can
access this option from the Settings menu.
Try a dierent noise cancelling level.
Headphones don’t respond to
touch control
Make sure you are tapping the touch control surface
on the front of the right earcup (see page 19).
Make sure your hands are dry.
If wearing gloves, remove them before tapping the
touch control surface.
For multi-tap functions, vary the tap pressure.
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