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54
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ENG
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the headphones, try these solutions first:
• Charge the battery (see page 38).
• Power on the headphones (see page 18).
• Check the status lights (see page 40).
• Make sure your mobile device supports Bluetooth connections (see page 42).
• Download the Bose Music app and run available software updates.
• Move your device closer to the headphones and away from any interference
or obstructions.
• Increase the volume on the headphones, mobile device, and music app.
• Connect another mobile device (see page 42).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit:
worldwide.Bose.com/contactworldwide.Bose.com/contact
PROBLEM WHAT TO DO
Headphones don’t connect with
Bluetooth device
On your device:
• Turn the Bluetooth feature o and then on.
• Delete the headphones from the Bluetooth list on
your device. Connect again (see page 42).
Visit:
worldwide.Bose.com/Support/HP700worldwide.Bose.com/Support/HP700 to see
how-to videos.
Clear the headphone device list (see page 44).
Connect again.
Reboot the headphones (see page 59).
Headphones don’t respond
during app setup
Make sure you are using the Bose Music app
for setup.
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