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10
11
You should promptly de-scale using the proce-
dures outlined below once the 'DE-SCALE' light
illuminates on the LED Control Center.
De-Scaling
a. PREPARE
Step 1: Make sure you have at least 48
ounces (1.4 L) of undiluted white vinegar on
hand. You will also need an empty sink and
a ceramic cup (do not use a paper cup.)
Step 2: Empty the water in the Water
Reservoir.
b. FILL AND CLEAN
Step 1: Pour the white vinegar into the
Water Reservoir and fill it to the line just
below the top edge of the clear viewing area.
Step 2: Place a ceramic cup in the Drip Tray
and run a brew cycle. DO NOT USE A K-CUP
®
portion pack just press the Brew Button.
Pour the contents of the cup into the sink.
Step 3: Repeat the brew process until the
“add water” LED is ON (Water Reservoir is
empty), pouring the contents of the cup into
the sink after each cycle. We suggest using
the largest brew size to speed the process.
Remember to open and close the lid between
each cycle so the blue Brew light will flash.
Step 4: Rinse the Water Reservoir thoroughly
and fill with fresh water.
Step 5: Now let the Brewer stand for 4 hours
while still on. (The Auto-Off feature should
be turned off).
c. RINSE
Step 1: Now perform a drain process.
Step 2: Empty and re-fill the water reservoir
with fresh water.
Step 3: Re-prime the brewer and re-fill the
water reservoir.
Step 4: Place a ceramic cup on the Drip Tray
and run a regular brew cycle without using a
K-Cup
®
. Pour the contents of the cup into
the sink. (remember, the hot water tank still
has white vinegar in it).
Step 5: Repeat the brew process, without
K-Cups
®
until the Water Reservoir is empty,
pouring the contents of the cup into the sink
after each cycle. We suggest using the largest
brew size to speed the process. Remember to
open and close the lid between each cycle so
the blue Brew light will flash.
Step 6: You may need to perform additional
rinse cycles if you notice any residual taste.
Storage
Empty the Water Reservoir and drain the brewer
before storing and take care to ensure that you
store your Brewer in a safe and frost free environ-
ment. It is suggested to store your brewer in the
upright position. If you store the Brewer in a cold
environment, you run the risk of water freezing
inside the Brewer and causing damage. When you
prepare to use it after storage, we recommend
rinsing the Water Reservoir with fresh water and
running three cleansing brews without a K-Cup
®
.
If you plan to move your Brewer to a different
location, turn the Brewer off, unplug it, empty
the Water Reservoir and drain the brewer. If
your Brewer has been in an environment below
freezing, please be sure to let it warm to room
temperature for 2 hours before using. If the
brewer is going to be exposed to freezing tem-
peratures the hot water tank should be drained
(see Section 1, page 8).
NOTE: If the amber 'DE-SCALE' light is still
illuminated on the LED Control Center after
completing the procedure, repeat the de-
scaling procedure above.
NOTE: The Brewer will continue to function even
when the amber 'DE-SCALE' light is illuminat-
ed. However, if you do not de-scale soon after
it is displayed, continued scale build-up could
damage the Brewer. If this occurs, the amber
light next to 'DE-SCALE will begin to blink to
alert you to the potential damage to the
Brewer if you do not de-scale immediately.
SECTION 4
TROUBLESHOOTING
SITUATION SOLUTION
Brewer will not
brew when used
for the first time
• Plug Brewer into an independent outlet.
• Check to be sure that it is plugged in securely.
• Plug into a different outlet.
• Reset the power outlets’ circuit breaker if necessary.
• Make sure that the Power Button has been turned on and the power
light is illuminated.
• The Brewer must be primed for use by filling the internal hot water tank before
the first brew. All brew size LED’s will be flashing on the LED Control Center.
(refer to page 6)
• Brew/ Drain switch must be at Brew position
• If Brewer is cold/frozen, wait for two hours for it to reach room
temperature before powering on.
Brewer will
not brew
• Brew/ Drain switch must be at Brew position
• After placing the K-Cup
®
portion pack in the K-Cup Holder, make sure that the
Handle is pushed all the way down securely and the back lit blue Brew Button
on the LED Control Center is flashing.
• If the blue light next to 'ADD WATER' on the LED Control Center is illuminated,
add water to Water Reservoir or make sure the Water Reservoir is seated
properly in its base.
• If the blue light next to 'ADD WATER' on the LED Control Center continues to
be on even after refilling, contact Customer Service at 1-866-901-BREW,
(1-866-901-2739).
Brewing a
partial cup
• If a prime sequence has been performed, without a cleansing brew, the first cup may
be “oversized”. The next cup brewed will be brewed to the proper selected size.
• The Exit Needle may be clogged. (refer to page 9).
• Clean K-Cup
®
Holder if necessary and rinse under faucet. (refer to page 9).
• A partial drain process may have occurred. The brewer will brew the next cup at the
selected size.
• The Water Reservoir may have been removed during brewing. Replace the Water
Reservoir and perform a cleansing brew.
• If the amber 'DE-SCALE' light is illuminated, descale the Brewer (refer to page 9).
• If you have repeated the descale procedure on your Brewer two times and the light
is still on, contact Customer Service at 1-866-901-BREW, (1-866-901-2739).
Brewer does not
have power
My brewer shuts
off automatically
• Check to make sure that the Auto Off Timer feature has not been set. If the green
light next to 'AUTO OFF' on the LED Control Center is illuminated, press the
black button to turn off the Auto Off Timer feature.
Drain process
notes:
• Drain / Brew Valve turned during a brew cycle: If this occurs, the brewing cycle is
immediately stopped. Recovery: The brew that immediately follows may provide
an improper volume, so perform a brew without a K-Cup
®
. The next brew will be of
the proper selected size.
• Drain / Brew Valve turned to ‘DRAIN’ and back to ‘BREW’: The brewer is smart
and knows if the Drain button has been pressed. If it has not been pressed, when
the valve is turned back to ‘BREW’, the brewer will not require a Prime.
• Drain / Brew Valve turned to ‘DRAIN’ and Drain button pushed, but tank not
emptied. To brew, a prime will be required and then perform a cleansing brew.
If any problems persist, contact Customer Service at 1-866-901-BREW (2739).
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