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17
Troubleshooting
Problem Cause Solution
Appliance does not
work/does not turn on.
No power is connected to the appliance. ■ Check cable and plug are connected
to power and press the "on" button.
■ Check GSI plug.
No or delayed
response from
pressing buttons on
control panel.
Panel may be dirty or wet. Unplug the unit and clean the panel with
cloth provided and ensure panel is dry.
Electromagnetic interference. Unplug the machine. Wait a few minutes
then plug back in.
Coee is not hot
enough.
Cup is not preheated. Run hot water into the cup and swirl it
lightly around to heat up the cup before
brewing espresso.
The coee brewer is too cold. Dispense hot water to warm up the
coffee brewer.
Temperature is set too low. Connect appliance to SmartHQ app and
raise temperature to preferred setting.
Coee is too hot. Temperature is set too high. Connect appliance to SmartHQ app and
raise temperature to preferred setting.
Coee does not come
out of spout.
Excessive scale has built up. Descale the appliance as directed on
page 15.
Empty system function may have been
used.
Run the hot water function until water
starts dispensing.
Pump airlock (air in the water pump). Run the hot water function until water
starts dispensing.
Something is blocking the spout. Run the hot water function until water
starts dispensing.
Coee is dispensing
slower than normal
The coee grounds are too fine. Adjust the coffee grinder so the grounds
are slightly larger or until the water flow is
back to normal.
Espresso shot has no
crema.
Coffee ground is too coarse. Adjust coffee bean grind size to a smaller
setting during grinding operation.
Coffee beans are not fresh. Change or use appropriate coffee beans.
Brew temperature is incorrect for this type
of coffee.
Connect appliance to SmartHQ app and
change temperature.
Steam wand is not
making enough
microfoam
The steam wand is dirty or something is
blocking the output.
Refer to Care and Cleaning section.
The unit needs to be descaled. Follow the directions to descale the
appliance on page 15.
Improper form or technique. Refer to the Tips section on page 16.
Appliance takes too
long to heat up.
Excessive scale has built up. Follow the directions to descale the
appliance on page 15.
Water tank is empty
but "Add Water" alert
does not show up.
Water sensor is detecting water on the
outside of the water tank.
■ Wipe the exterior of the water tank
and interior of the water tank housing
completely dry.
■ Avoid pouring water directly into the
water tank. It is recommended to pull
out water tank, fill, then replace in
the unit.
Internal Drip Tray
is filled with large
amount of water.
Coffee powder is too fine, coffee can not
pass through grounds.
Adjust coffee bean grind size to a larger
setting during grinding operation.
Restriction in the coffee or steam nozzle. Check for restrictions.
Too much hard water scale building on the
internal tubing.
Descale the appliance.
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