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MAINTENANCEACCESSORIES
TROUBLESHOOTING
3
6
CH900_SeriesIB_MP_Mv5
TWO-YEAR LIMITED WARRANTY
The Two (2) Year Limited Warranty applies to purchases made from authorized
retailers of SharkNinja Operating LLC. Warranty coverage applies to the original
owner and to the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and
workmanship for a period of two (2) years from the date of purchase when it is used
under normal household conditions and maintained according to the requirements
outlined in the Owner’s Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable components deemed defective, in
SharkNinja’s sole discretion, will be repaired or replaced up to two (2) years from
the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6)
months following the receipt date of the replacement unit or the remainder of the
existing warranty, whichever is later. SharkNinja reserves the right to replace the
unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads,
etc.), which require regular maintenance and/or replacement to ensure the proper
functioning of your unit, are not covered by this warranty. Replacement parts are
available for purchase at sharkaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse,
negligent handling, failure to perform required maintenance (e.g., not cleaning the
filters), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects
include damages caused in the process of shipping, altering, or repairing the
SharkNinja product (or any of its parts) when the repair is performed by a repair
person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household
conditions within the warranty period, visit sharkclean.com/support for product
care and maintenance self-help. Our Customer Service Specialists are also available
at 1-800-798-7398 to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for select
product categories.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $24.95 (subject to change) will be charged when SharkNinja
ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt
as proof of purchase. A Customer Service Specialist will provide you with return and
packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that
vary from state to state. Some states do not permit the exclusion or limitation of
incidental or consequential damages, so the above may not apply to you.
To better assist you, we ask that you register the product and have it with you when you call.
© 2020 SharkNinja Operating LLC.
Needham, MA 02494/Ville St. Laurent, Québec H4S 1A7
1-800-798-7398
sharkclean.com
SHARK is a registered trademark of SharkNinja Operating LLC. CLEANTOUCH and SHARK
ULTRACYCLONE are trademarks of SharkNinja Operating LLC. RBRC is a trademark of
Rechargeable Battery Recycling Corporation.
For Shark | Ninja U.S. Patent information visit sharkninja.com/uspatents
Printed in China.
Illustrations may dier from actual product.
BATTERY REMOVAL AND DISPOSAL
This product uses a rechargeable and reusable lithium-ion battery. When the battery
no longer holds a charge, it should be removed from the vacuum and recycled. DO
NOT incinerate or compost the battery.
When your lithium-ion battery needs to be replaced, dispose of it or recycle it in
accordance with local ordinances or regulations. In some areas, it is illegal to place spent
lithium-ion batteries in the trash or in a municipal solid waste stream. Return spent battery
to an authorized recycling center or to retailer for recycling. Contact your local recycling
center for information on where to drop o the spentbattery.
For more information on battery removal for disposal, please visit
sharkclean.com/batterysupport
CLEANING THE DUST CUPINSERTION AND REMOVAL
11
REGISTER YOUR PURCHASE
TECHNICAL SPECIFICATIONS
1. Press the dust cup release button and pull out the dust cup.
2. Carefully remove the dust cup filter.
3. To open and empty the dust cup, hold it over the trash, then
press the CleanTouch™ Dirt Eject button (Complete instructions
on reverse side.)
4. Hand-rinse the filter in cold water and let it air-dry for at least 24
hours before reinstalling. Air-dry only. DO NOT use a hair dryer or
clothes dryer.
5. To clean the interior of the dust cup, rinse it with water. Place it
on its side with the lid open to air-dry for at least 24 hours before
reinstalling.
6. When the filter is dry, reinstall it in the dust cup, then reattach
the dust cup.
DO NOT wash any parts or accessories in a dishwasher.
NOTE: For best results, replace the filter every 6 to 9 months.
registeryourshark.com
Scan QR code using mobile device
The RBRC™ (Rechargeable Battery Recycling Corporation) seal on the lithium-ion
battery indicates that the costs to recycle the battery at the end of its useful life have
already been paid by SharkNinja. In some areas, it is illegal to place spent lithium-ion
batteries in the trash or municipal solid waste stream and the RBRC program provides
an environmentally conscious alternative.
RBRC, in cooperation with SharkNinja and other battery users, has established
programs in the United States and Canada to facilitate the collection of spent
lithium-ion batteries. Help protect our environment and conserve natural resources
by returning the spent lithium-ion battery to an authorized SharkNinja service center
or to your local retailer for recycling. You may also contact your local recycling center
for information on where to drop o the spent battery, or call 1-800-798-7398.
LITHIUM-ION BATTERY
MUST BE RECYCLED OR
DISPOSED OF PROPERLY
R
E
C
Y
C
L
E
1
.
8
0
0
.
7
9
8
.
7
3
9
8
RBRC
Li-ion
®
RECORD THIS INFORMATION
Model Number: _________________________________________
Date of Purchase: _______________________________________
(Keep receipt)
Store of Purchase: _______________________________________
22
4
5
Problem Solution
The vacuum
will not
operate
Battery needs to be recharged. Lithium-ion battery takes approximately
6 hours to charge completely.
Try using a dierent electrical outlet to charge.
Motorized
brush will not
work
The metal contact pins on the motorized brush are not in contact with
the connector slots on the vacuum. Remove the motorized brush and
reinsert firmly into the air-intake nozzle.
The motorized brush is blocked. Carefully remove all lint, hair, or other
debris from the motorized brush.
Vacuum will
not pick up
or suction is
weak
Dust cup is full. Empty the dust cup.
Dust cup filter needs cleaning or replacement. Clean or replace the dust
cup filter.
Vacuum needs to be recharged.
Dust is
escaping from
the vacuum
Empty the dust cup.
The dust cup filter is not installed correctly. Remove it and reinsert it.
The dust cup filter has a hole or a puncture and needs to be replaced.
An obstruction may be blocking the door from closing correctly. Clear
any obstructions and ensure the dust cup door is completely closed.
BATTERY INDICATOR
No Light
Low
Battery
Press the power button. If the unit doesn't turn on, then the
battery power is too low. Please charge before use.
Slow Flashing
Light (while
plugged in)
Vacuum
Charging
To charge the vacuum, connect charging cord to unit and
plug into wall outlet. The light will fade in and out slowly as
the vacuum charges.
Fast Flashing
Light (in use)
Low
Battery
If the light flashes quickly while the unit is in use, the
battery power is low. Recharge the unit.
Solid Light
Fully
Charged
When the vacuum is fully charged, the indicator light will
illuminate steadily, then turn o. (It takes approximately 6
hours for a full charge).
Five Flashes
(after
plugging in)
Not
Charging
If the wrong charger is used, the light will blink five times
and then stop. Use the included charger.
1. To install an accessory, align it with the nozzle, then slide it on.
2. To remove an accessory, slide it straight o the nozzle.
CH901: 7. 2V
Charging Adapter part number:
E-TEK ZD006C096050USE or
DK12-096045A-U
CH950, CH951, CH955: 10.8V
Charging Adapter part number:
E-TEK ZD012S133075USD or
DK12-133075A-U
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