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8. Troubleshooting & FAQs
today’s technology, Please refer the pixel
policy for more detail.
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
8.2 General FAQs
Q1: When I install my Display what should
I do if the screen shows 'Cannot
display this video mode'?
Ans.: Recommended resolution for this
Display: 3440 x 1440 @ 60 Hz.
• Unplug all cables, then connect your PC to
the Display that you used previously.
• In the Windows Start Menu, select
Settings/Control Panel. In the Control
Panel Window, select the Display icon.
Inside the Display Control Panel, select the
'Settings' tab. Under the setting tab, in box
labelled 'desktop area', move the sidebar
to 3440 x 1440 pixels.
• Open 'Advanced Properties' and set the
Refresh Rate to 60 Hz, then click OK.
• Restart your computer and repeat step 2
and 3 to verify that your PC is set at 3440
x 1440 @ 60 Hz.
• Shut down your computer, disconnect
your old Display and reconnect your
Philips LCD Display.
• Turn on your Display and then turn on
your PC.
Q2: What is the recommended refresh
rate for LCD Display?
Ans.: Recommended refresh rate in LCD
Displays is 60 Hz, In case of any
disturbance on screen, you can set it
up to 75 Hz to see if that removes the
disturbance.
Q3: Whatarethe.infand.icmleson
the CD-ROM? How do I install the
drivers (.inf and .icm)?
Ans.: These are the driver les for your
Display. Follow the instructions in your
user manual to install the drivers. Your
computer may ask you for Display
drivers (.inf and .icm les) or a driver
disk when you rst install your Display.
Follow the instructions to insert the
companion CD-ROM included in this
package. Display drivers (.inf and .icm
les) will be installed automatically.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and
Display together determine the available
resolutions. You can select the desired
resolution under Windows
®
Control
Panel with the "Display properties".
Q5: What if I get lost when I am making
Display adjustments via OSD?
Ans.: Simply toggle to the right, then select
'Reset' to recall all of the original factory
settings.
Q6: Is the LCD screen resistant to
scratches?
Ans.: In general it is recommended that
the panel surface is not subjected to
excessive shocks and is protected from
sharp or blunt objects. When handling
the Display, make sure that there is
no pressure or force applied to the
panel surface side. This may affect your
warranty conditions.
Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.
Q8: Can I change the color setting of my
Display?
Ans.: Yes, you can change your color setting
through OSD control as the following
procedures,
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