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45
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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Microphone doesn’t pick
up sound
Make sure that both eartips fit securely in your ear, and they
aren’t rotated too far back (see page 17).
Make sure the microphone holes on the edge of the right
earbud aren’t blocked.
Make sure the microphone isn’t muted on your phone.
If you’re on a phone call, make sure you’re using the
right earbud.
Try another phone call.
Try another compatible device.
On your device:
• Turn the Bluetooth feature o and then on.
• Delete the earbuds from the Bluetooth list on your device.
Connect again (see page 15).
Can’t adjust the noise
cancelling level
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case. The
earbud status lights display charge status (see page 35).
Make sure you’re using the left earbud to adjust the
noise cancelling level.
See “Earbuds don’t respond to touch control” on page 46.
Use the Bose Music app to adjust the noise cancelling level.
You can access this option from the home screen
(see page 15).
Poor noise cancellation
Make sure the eartips fit properly (see page 18).
Check the noise cancelling level (see page 27).
Remove the earbuds from your ears and reinsert in your ears.
If you are on a phone call or using voice control on your
mobile device, lower or turn o Self Voice using the Bose
Music app (see page 28).
Diculty hearing caller
while on a phone call
Increase the volume using your mobile device.
Try a dierent noise cancelling level (see page 28).
Diculty hearing own voice
while on a phone call
Use the Bose Music app to adjust Self Voice. You can access
this option from the Settings menu.
Earbuds don’t respond
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case. The
earbud status lights display charge status (see page 35).
Reboot the earbuds and charging case (see page 48).
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