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ENG
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the earbuds, try these solutions first:
• Charge the battery (see page 31).
• Power on the earbuds (see page 21).
• Check the earbud status lights and charging case status lights (see page 35).
• Make sure your mobile device supports Bluetooth connections (see page 37).
• Download the Bose Music app and run available software updates (see page 15).
• Move your mobile device closer to the earbuds (30 ft or 9 m) and away from any
interference or obstructions.
• Increase the volume on the earbuds, your mobile device, and the music app.
• Connect another mobile device (see page 15).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact
SYMPTOM SOLUTION
Earbuds don’t power on
Make sure the earbuds aren’t in Standby mode. To wake the
earbuds, insert the earbuds in your ears.
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case. The
earbud status lights display charge status (see page 35).
If the earbuds have been exposed to high or low
temperatures, let the earbuds return to room temperature.
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