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13
Warranty
• Limited warranty service will be performed solely
by dealers or service agents of Dimplex autho-
rized to provide limited warranty services.
• For products (other than surrounds (mantels)
and trims) for the period ending at midnight
on the rst anniversary of the date of rst
purchase, Dimplex will in its sole discretion
either repair or replace such defective product
or part without charge. If Dimplex is unable to
repair or replace such product or part, or if repair
or replacement is not commercially practicable
or cannot be timely made, Dimplex may, in lieu
of repair or replacement, choose to refund the
purchase price for such product or part. This
limited warranty entitles the purchaser to on-site or
in-home warranty services. Accordingly, Dimplex
will be responsible for all labour and transportation
costs associated with the repair or replacement of
the product or part except as follows: (i) charges
may be levied for travel costs incurred to travel to
the purchaser’s site where the product is located
if the purchaser’s site is beyond 30 miles (48
km) from the closest service depot of Dimplex’s
dealer or service agent; and (ii) the purchaser is
solely responsible for providing clear access to all
serviceable parts of the product.
• For products (other than surrounds (mantels)
and trims) for the period commencing at 12:01
a.m.on the dayafterthe rst anniversaryof
the first purchase and ending at midnight
on the second anniversary of the date of
first purchase, this limited warranty entitles
the purchaser to replacement parts only without
charge. If Dimplex is unable to replace such part,
or if replacement is not commercially practicable
or cannot be timely made, Dimplex may, in lieu of
replacement, choose to refund the purchase price
for such part. The purchaser shall not be entitled
to on-site or in-home warranty services. The
purchaser shall be responsible for all expenses
incurred for the removal of the part and installation
of the replacement part including, without limitation,
all shipping costs and transportation costs to and
from the authorized dealer’s or service agent’s
place of business and all labour costs. Such costs
shall not be the responsibility of Dimplex.
• For surrounds (mantels) and trims for the
periodendingatmidnightontherstanniver-
saryofthedateofrstpurchase,Dimplex will
in its sole discretion either repair or replace such
defective surrounds (mantels) and trims or part
thereof without charge. If Dimplex is unable to
repair or replace such product or part, or if repair
or replacement is not commercially practicable or
cannot be timely made, Dimplex may, in lieu of re-
pair or replacement, choose to refund the purchase
price for such product or part. The purchaser shall
not be entitled to on-site or in-house services. The
purchaser is responsible for all expenses incurred
for repair or replacement of such product or part
including, without limitation, all shipping costs and
transportation costs to and from the authorized
dealer’s or service agent’s business and all labour
costs. Such costs shall not be the responsibility
of Dimplex.
• On-site or in-home services not provided under
this warranty may be performed at the purchaser’s
specic request and expense at Dimplex’s then-
current rates for such services.
What Dimplex and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS
DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR ANY
THIRD PARTY. WHETHER IN CONTRACT,
IN TORT, OR ON ANY OTHER BASIS,
FOR ANY INDIRECT, SPECIAL, PUNITIVE,
EXEMPLARY, CONSEQUENTIAL, OR
INCIDENTAL LOSS, COST, OR DAMAGE
ARISING OUT OF OR IN CONNECTION
WITH THE SALE, MAINTENANCE, USE,
OR INABILITY TO USE THE PRODUCT,
EVEN IF DIMPLEX OR ITS DIRECTORS,
OFFICERS, OR AGENTS HAVE BEEN
ADVISED OF THE POSSIBILITY OF SUCH
LOSSES, COSTS OR DAMAGES, OR IF
SUCH LOSSES, COSTS, OR DAMAGES
ARE FORESEEABLE. IN NO EVENT WILL
DIMPLEX, OR ITS OFFICERS, DIRECTORS,
OR AGENTS BE LIABLE FOR ANY DIRECT
LOSSES, COSTS, OR DAMAGES THAT
EXCEED THE PURCHASE PRICE OF THE
PRODUCT.
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