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12 www.dimplex.com
Warranty
Two Year Limited Warranty
Products to which this limited warranty applies
This limited warranty applies to your newly
purchased Dimplex cassette and to newly
purchased Dimplex replace surrounds
(mantels) and trims. This limited warranty
applies only to purchases made in any
province of Canada except for Yukon Territory,
Nunavut, or Northwest Territories or in any
of the 50 States of the USA (and the District
of Columbia) except for Hawaii and Alaska.
This limited warranty applies to the original
purchaser of the product only and is not
transferable.
Products excluded from this limited warranty
Logset assemblies are only covered for
transportation to the end user and will not
be covered if damage occurs during normal
operation and/or maintenance. Products
purchased in Yukon Territory, Nunavut,
Northwest Territories, Hawaii, or Alaska are
not covered by this limited warranty. Products
purchased in these States, provinces, or
territories are sold AS IS without warranty
or condition of any kind (including, without
limitation, any implied warranties or conditions
of merchantability or tness for a particular
purpose) and the entire risk of as to the quality
and performance of the products is with the
purchaser, and in the event of a defect the
purchaser assumes the entire cost of all
necessary servicing or repair.
What this limited warranty covers and for how
long
Products, other than replace surrounds
(mantels) and trims, covered by this limited
warranty have been tested and inspected prior
to shipment. Subject to the provisions of this
warranty, Dimplex warrants such products
to be free from defects in material and
workmanship for a period of 2 years from the
date of the rst purchase of such products as
follows: (a) a repair or replacement warranty
on defective products or parts, including in-
home services, for the rst year following
the date of rst purchase; and (b) thereafter,
a replacement of parts warranty on defective
products and parts (with no in-home services)
for the 1 year period commencing on the rst
anniversary of rst purchase and ending on
the second anniversary of the date of rst
purchase.
Dimplex replace surrounds (mantels) and
trims covered by this limited warranty have
been tested and inspected prior to shipment
and, subject to the provisions of this warranty,
Dimplex warrants such products to be free
from defects in material and workmanship
for a period of 1 year from the date of rst
purchase of such products. Warranty services
do not include in-home services.
The limited 2 year warranty period for products
other than replace surrounds (mantels) and
trims and the limited 1 year warranty period for
replace surrounds (mantels) and trims also
applies to any implied warranties that may
exist under applicable law. Some jurisdictions
do not allow limitations on how long an implied
warranty lasts, so the above limitation may not
apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to prod-
ucts that have been repaired (except by Dim-
plex or its authorized service representatives)
or otherwise altered. This limited warranty
does further not apply to defects resulting from
misuse, abuse, accident, neglect, incorrect in-
stallation, improper maintenance or handling,
or operation with an incorrect power source.
What you must do to get service under this
limited warranty
Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX (1-888-346-
7539), or 1367 Industrial Road, Cambridge
Ontario, Canada N3H 4W3. Please have
proof of purchase, catalogue/model and
serial numbers available when calling. Limited
warranty service requires a proof of purchase
of the product.
What Dimplex will do in the event of a defect
In the event a product or part covered by this
limited warranty is proven to be defective in
material or workmanship during (i) the 2 year
limited warranty period for products other
than replace surrounds (mantels) and trims,
and (ii) the 1 year limited warranty period for
surrounds (mantels) and trims, you have the
following rights:
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