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12
Troubleshooting
If the unit is not charging: Make sure the power cable is properly connected to the power
input and the power outlet.
If the sound is distorted: Try lowering the volume control of your sound source, musical
instrument, or microphone. Also, try to reduce the overall volume of Tailgater Smart using the
Master Volume knob.
If there is too much bass: Try adjusting the tone or EQ control on your sound source to lower
the bass level. This will allow you to play the music louder before clipping (distortion) occurs.
If there is a high-pitched whistling noise when using microphones: This is probably
feedback. Point the microphone away from the speaker.
If you can’t hear the microphone over the music volume: Turn down the music volume
from your source.
If you can’t play music from a flash drive: The USB port is only for charging USB devices.
If Alexa is not recognizing voice commands while your Amazon device is connected to
Tailgater Smart: Mute any audio coming out of Tailgater Smart by pressing and holding the
Mute button on the remote control while giving Alexa a voice command. In order to hear
Alexa’s voice reply to your command, release the Mute button to unmute the speaker shortly
after you give the command. You will know the speaker is muted if the Display is flashing.
If you cannot connect your audio device to Tailgater Smart via Bluetooth:
• Have your audio device (e.g., smartphone or tablet) and Tailgater Smart as close together
as possible while trying to connect. Make sure both the audio device and Tailgater Smart
are unobstructed by walls, furniture, etc.
• Reset the Bluetooth connection on Tailgater Smart by disconnecting Tailgater Smart from
any other audio device and restarting the search process. If this does not work right away,
power off Tailgater Smart and then power it back on.
• Reset the Bluetooth connection on your audio device by turning Bluetooth off and back
on. You can find this under the Bluetooth menu in the Settings for your phone or other
audio device.
If this does not work, and you have connected to Tailgater Smart before, find Tailgater
Smart in the list of available or previously connected devices in your audio device's
Bluetooth menu, tap the "gear" or “i” icon located next to it and then select Unpair or
Forget. Turn Tailgater Smart off and back on and try pairing again once it reappears in
your available devices list.
Note: If Tailgater Smart has been paired to another audio device recently that is still within
range, you may need to repeat this process with that audio device to fully disconnect.
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