Widex ZEN2GO User Manual

USER INSTRUCTIONS

WIDEX ZEN2GO™

C2-PA (RIC)

tinnitus devices

CONTENTS

SYMBOLS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

DESCRIPTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Indicationsforuse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Acousticindicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Thebattery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Insertingthebattery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Lowbatteryindication . . . . . . . . . . . . . . . . . . . . . . . . . .

Turningthedeviceonandoff . . . . . . . . . . . . . . . . . . . . . .

Positioningthedevice . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removingthedevice . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Volumeadjustment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Listeningprograms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Switchingbetweentheprograms. . . . . . . . . . . . . . . . .

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Cleaningthedevice . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Cleaningtheear-set . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Placingtheear-tipontheearwire . . . . . . . . . . . . . . . . . .

THENANOCAREWAXGUARD . . . . . . . . . . . . . . . . . . . . . 

Changingthewaxguard . . . . . . . . . . . . . . . . . . . . . . . . . .

THEANCHOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

RC-DEXREMOTECONTROL . . . . . . . . . . . . . . . . . . . . . . . 

INCASEOFMALFUNCTION . . . . . . . . . . . . . . . . . . . . . . . 

CARINGFORYOURTINNITUSDEVICES . . . . . . . . . . . . . 

WARNINGS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

ADVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

REGULATORYINFORMATION. . . . . . . . . . . . . . . . . . . . . . 

SYMBOLS

The following symbols will be used throughout the

manual

WARNING

Messages with this heading indicate serious adverse reactions,

potential safety hazards and inadequate performance of device.

CAUTION

Messages with this heading indicate/include information regard-

ing any special care to be exercised.

Not for general waste.

DESCRIPTION

YourWIDEXZENGOpackageincludestwoC-PAtin-

nitusdevicesandanRC-DEXremotecontrolThede-

vices are provided with ear-sets which consist of an

earwire and an open ear-tip in which the receiver is

placed The devices use a proprietary wireless tech-

nology Widex Linktoenablecommunicationbetween

them The devices provide Zen listening programs

whichmakemusicaltonesandorarushingnoiseinthe

background

Theillustrationsbelowshowthetinnitusdevices

 Microphoneopenings

 Batterydrawer(onofffunction)

 Nailgrip

 Earwire

 Receiver

 Ear-tip

 Waxguard

 Anchor

















WARNING

This booklet contains important information and instructions.

Please read this booklet carefully before you start using the

tinnitus devices.

NOTE

The descriptions provided in this manual apply to both tinni-

tus devices.

Please also read “User instructions - RC-DEX remote control for

Widex tinnitus devices”.

Indicationsforuse

The Zen program is intended to provide a relaxing

soundbackgroundforadults(yearsandolder)who

desiretolistentosuchabackgroundinquietItmay

beusedasasoundtherapytoolinatinnitustreatment

programthatisprogrammedbyalicensedhearingcare

professional(audiologistshearingaidspecialistsoto-

laryngologists)whoistrainedintinnitusmanagement

Acousticindicators

Thetinnitusdevicesmaybesettoproduceasignalto

indicatetheuseofcertainfunctions

Functions Settings

Adjustingvolumeviaremotecontrol Tone

ConfirmingRCprogramkeyuse Clickingsound

Changingprogramviaremotecontrol Clickingsound

Startingupthedevice Tone

Warningaboutlowbattery tones

Thebattery

We recommend zinc-airbatteriesUseasizebat-

teryforthedevices

To obtain replacement batteries please consult your

hearingcareprofessionalItisimportanttotakenote

oftheexpirydateandtherecommendationsregarding

disposalofusedbatteriesonthebatterypack

Insertingthebattery

Beforeinsertinganewbatteryintothede-

viceremembertoremovetheadhesive

tab Once the tab has been removed the

batterywillstartfunctioningafterafew

seconds

CAUTION

Do not use batteries if there is a sticky residue from the tab or

other unwanted substance, as this can cause the device to mal-

function.

Usethenailgriptogentlyswingthebat-

terydraweropenDonotpressthedraw-

erbeyondtheopenposition

Placethebatteryinthedrawerasillustratedsothatthe

plus()signonthebatteryisfacingtowardsyouwhen

youholdthedeviceasshownYoucanusethebattery

magnetprovidedtosteerthebatteryintoplace

Ifthebatterydrawerdoesnotcloseeasilythebattery

isincorrectlyinserted

Whenchangingbatteryitisagoodideatoholdthede-

viceoveratable

Lowbatteryindication

An acoustic indicator will sound when the battery is

nearlyexhaustedunlessthisfunctionhasbeendisa-

bledExactlyhowlongthedevicewillfunctionafterthe

lowbatteryindicationvariesfromonecasetoanoth-

erWerecommendthatyoualwayshaveasparebat-

terywithyou

WARNING

Never leave an exhausted battery in the device. Exhausted bat-

teries may leak, damaging the device.

Turningthedeviceonandoff

Thebatterydrawerofthedevicealsofunctionsasthe

onoffswitch

Close the battery drawertoturn on the

deviceAnacousticindicatorwillindicate

thatthedevicehasbeenswitchedonun-

lessthisfunctionhasbeendisabled

Openthebatterydrawertoturnoffthe

device

Please remember to turn off the device

whenitisnotinuseRemovethebattery

ifthedevicewillnotbeusedforsever-

aldays

Positioningthedevice

Inserttheear-tipintheearcanalwhileholdingthelow-

erpartoftheearwireItmayhelptopulltheouterear

backwardsandupwardswiththeoppositehand

Placethedevicebehindtheearsothatthedeviceand

earwirerestcomfortablyontheearclosetoyourhead

Ananchorisusedwiththeopenear-tiptohelpsecure

thedeviceintheear PleaserefertothesectionThe

anchor

Removingthedevice

Removethedevicefromitspositionbehindtheear

Carefullypulltheear-tipoutoftheearcanalwhile

holdingthelowerpartoftheearwire

Volumeadjustment

Theremotecontrolallowsyoutofine-tunethevolume

Anyvolumeadjustmentviatheremotecontrolwillaf-

fectbothdevices

Pleasealsorefertotheuserinstructionsfortheremote

control

CAUTION

If the volume in the device is generally too loud or too weak,

or the reproduced sounds are distorted, or if you would like

any further information, consult your hearing care professional.

Tomutethedevicewiththeremotecontrol

Keep pressing the volume down key on the remote

controlafterthelongbeep-tonehassoundedandun-

tilitstopsPressingoneofthevolumekeysbrieflywill

bringbackthesound

Listeningprograms

Yourdeviceshaveastart-upprogramandthreesound

stimulationprogramscalledZenprograms

Start-up ThedevicesareprefittedtodBHTLandnoZen

tonesorZennoise

ZenA Tones

ZenB TonesandNoise

ZenC Noise

Switchingbetweentheprograms

Whenyouturnonyourtinnitusdevicestheywillbein

the start-up program From this program you access

theZenprogrammode byalongpress(morethan 

second)ontheprogramkeyoftheremotecontrolA

shortpressthenallowsyoutocyclethroughtheavail-

ableZenprogramsYoucanreturntothestart-uppro-

grambypressingandholdingtheprogramkeyfor

morethanasecond

TheZenprograms

Because of the unique ways in which Zen is pro-

grammedinyourdevicepleasefollowtherecommen-

dationsofyourhearingcareprofessionalsastohowto

use the programs when touse the programs andor

howlong

CAUTION

Use of the different Zen programs may interfere with hearing

surrounding sounds including speech. Zen should not be used

when hearing such sounds is important.

CAUTION

If after two days of use you perceive a decrease in loudness,

tolerance of sounds, speech not as clear, or worsening tinnitus,

contact your hearing care professional.

Benefits

The Zen program may provide a relaxing listening

backgroundforsomepeopleWhentheZenprogram

isusedinatinnitusmanagementprogramitswearer

mayexperiencesomerelieffromtinnitus

Precautions

ToensurethesafetyandeffectivenessoftheZenpro-

gramswhenusedasasoundtherapytoolfortinnitus

the tinnitus management program must be designed

andconductedbyhearingcareprofessionalswhoare

trained in tinnitus management A tinnitus manage-

mentprogramshouldincludeacompleteaudiological

evaluationtinnitusdiagnosiscounsellinguseofprop-

eramplificationandorsoundtherapytools

Priortoanytinnitusmanagementprogramitisadvis-

able that you seek medical attention to exhaust any

medicalorsurgicaltreatmentoptions

UseyourdevicesandtheZenprogramsaccordingto

the directions and schedule recommended by your

hearingcareprofessionals

Cleaning

Forcleaningyourdeviceandear-setaclothisprovid-

ed

Contact your hearing care professional if you need a

newcloth

Cleaningthedevice

Cleanthedeviceafterusewith

theclothprovided

WARNING

Never use water or cleaning solutions to clean the device, as

this may cause it to malfunction.

Whenthedeviceisnotinusekeepit

inawarmdryplacewiththebattery

draweropentoventilatethedevice

andallowittodry

Cleaningtheear-set

Makesurethatyourear-setisalwayscleanandfreeof

earwaxmoistureandthelike

WARNING

Never use alcohol or other cleaning solutions to clean the ear-

set, as this can discolour it.

Clean the earwire with the cloth

afteruse

WARNING

Never use water or cleaning solutions to clean the earwire.

The receiver must never come into contact with water, as this

can damage the receiver.

Ifdirthascollectedonthereceiverusetheclothtore-

moveitafterfirstpullingthereceiveroutoftheear-tip

Ifnecessarytheopenear-tipcanbe

rinsedthoroughlyinlukewarmwater

after disconnecting it from therest

oftheear-setAllowittodryover-

night

Placingtheear-tipontheearwire

Gentlyinsertthereceiverattheendoftheearwireinto

theear-tipuntilittouchestheendItisveryimportant

toensurethattheear-tipisfirmlysecured

THE NANOCARE WAX GUARD

The NanoCare waxguard helps toprotectthedevice

againstearwaxAlwaysuseNanoCarewaxguardswith

yourdeviceOtherwisethewarrantyforthedevicewill

bevoid

Thewaxguardsystemconsistsofthefollowingparts

Holder

Removalhook

Waxguard

CAUTION

The wax guard is disposable and for one-time use only. Do not

attempt to clean or reuse a wax guard. This could damage your

device and/or cause the wax guard to become dislodged in

your ear.







Changingthewaxguard

 Removetheear-tipfromtheearwire

 Inserttheremovalhookintotheusedwaxguard

placedinthesoundoutlet

 Pullthewaxguardstraightout

Nowturntheholderaroundsothat

theusedwaxguardisawayfromthe

receiverandthenewoneisinposi-

tiontobeinserted

 Inserttheholderintotheopeningofthesound

outletandgentlypressthewaxguardontothe

receiver

 PulltheholderstraightoutThenewwaxguard

willautomaticallydetachfromtheholderPressthe

receivergentlyagainstaflatsurfacetoensurethat

thewaxguardremainsinplace

 Placetheear-tipontheearwire





Discardtheholderwiththeused

waxguard

The frequency with which the

wax guard should be changed

variesfromoneindividualtoan-

other

Ifyouhaveanyquestionsregardingyourwaxguard

pleasecontactyourhearingcareprofessional

WARNING

If the wax guard fits loosely, discard it and insert another. If the

wax guard becomes dislodged while the ear-tip is placed in the

ear canal, please contact your physician. Do not try to remove

the wax guard from your ear canal yourself.

THE ANCHOR

The anchor is supplied separately

fromtherestoftheear-setandcan

beusedindifferentwaysFirstlywe

showhowtheanchorcanbeused

withoutpriortrimming

Pullthepointedendoftheanchor

throughtheupperholeonthereceiv-

erlocatedattheendoftheearwire

Theangledgripshouldbepointing

towardsthedevice

Continuepullinguntiltheanchoris

stoppedbythegripattheend

Yourear-setisnowreadyforuseandis

positionedsothatitrestscomfortablyin

yourear

Theanchorcanalsobetrimmedtofityourear

Pullthepointedendoftheanchor

throughtheupperholeonthereceiv-

erlocatedattheendoftheearwire

Theangledgripshouldbepointing

towardsthedevice

Continuepullinguntiltheanchorisstoppedbythegrip

attheendNowturntheear-setaround

Thenguidethepointedendofthean-

chorthroughthelowerholetoforma

loop

Whentheloopisthecorrectsizecut

anyexcessoffleavingonlytheloop

Theanchorloophasthecorrectsizewhen

it supports the position of the ear-tip in

theearcanalandtheear-setsitssecure-

lyinandontheear

Takegreatcaretocutoffalltheexcess

so that the end of the anchor loop is

flushwiththesmallholeandthereare

nosharpedgesUsethetipofyourfin-

gertocheckforsharpedgesIfpartof

theanchorsticksoutthroughthehole

creatinganunevensurfacethismaycauseirritationof

theear

RC-DEX REMOTE CONTROL

Aremotecontrolissuppliedwith

yourdevicesPleaserefertothe

“RC-DEXforWidextinnitusdevices”

userinstructionsforfurtherinforma-

tion

IN CASE OF MALFUNCTION

Problem Potentialcause Solution

Thedeviceis

dead

Thedeviceisnot

turnedon

Makesurethebattery

drawerisclosed

Theearwireis

broken

Contactyourhearing

careprofessional

Thebatterydoesnot

work

Insertanewbatteryin

thebatterydrawerof

thedevice

TheNanoCarewax

guardisblocked

Changethewaxguard

Thedevice

volumeisnot

powerful

enough

TheNanoCarewax

guardisblocked

Changethewaxguard

Yourearisblocked

byearwax

ContactyourENT

doctorphysician

Yourhearingtinnitus

mayhavechanged

Contactyourhearing

careprofessional

Thedevice

whistles

continuously

Yourearisblocked

byearwax

ContactyourENT

doctorphysician

Theear-tipisnot

correctlyplacedin

yourearcanal

Taketheear-tipoutand

reinsertit

Theear-tipfitistoo

loose

Contactyourhearing

careprofessional

Thereceiverisnot

adequatelysecured

intheear-tip

Replacetheear-tipIf

theproblempersists

contactyourhearing

careprofessional

Problem Potentialcause Solution

Yourtwo

devicesare

notworkingin

synchrony

Theconnection

betweenthedevices

islost

Turnthedevicesoffand

onagain

Thedevices

donotre-

spondwitha

corresponding

changeinvol-

umeorpro-

gramtothe

RC-DEX

a TheRC-DEXis

usedbeyondthe

trans missionrange

(m)

b Strongelectro-

magneticinterfer-

enceinthevicinity

c TheRC-DEXand

thedevicesarenot

matched

a MovetheRC-DEX

closertothedevices

b Moveawayfrom

knownsourceofEM

interference

c Checkwithdispenser

tomakesureRC-DEX

ismatchedwiththe

devices

CARING FOR YOUR TINNITUS

DEVICES

Yourtinnitusdeviceisavaluableobjectandshouldbe

treatedwithcareHerearesomethingsyoucandoto

prolongthelifeofyourdevice

 CAUTION

•TurnoffyourdevicewhenitisnotinuseRemovethebattery

ifthedevicewillnotbeusedforseveraldays

•Whenthedeviceisnotinusekeepitinitscaseinadryloca-

tionoutofreachofchildrenandpets

•Do not expose the device toextreme temperatures or high

humidityMakesuretodrythedevicethoroughlyafterheavy

perspiration such as that which may occur during intense

physicalactivityegplayingsports

•Avoiddroppingyourdevice–performcleaningandbattery

changeswhileholdingthedeviceaboveasoftsurface

•Donotwearyourdevicewhileintheshowerorswimming

orwhenusingahairdryerperfumehairandbodyspraysor

gelssuchassuntanninglotionsorcreams

WARNINGS

WARNING

Tinnitus devices and batteries can be dangerous if swal lowed

or used improperly. Swallowing or improper use can result in

severe injury or even fatalities. In case of ingestion, contact a

physician immediately.

•Keeptinnitusdevicesandtheirpartsaccessoriesandbatter-

iesoutofreachofchildrenandanyoneelsewhomightswal-

lowsuchitemsorotherwisecauseinjury tothemselvesDo

notchangebatteriesinfrontofthemanddonotletthemsee

whereyoukeepyourbatterysupplyDiscardusedbatteries

carefully

•Batteriesareverysmallandcaneasilybemistakenforpillsor

thelikeNeverputabatteryordeviceinyourmouthforany

reasonasyoumayriskswallowingit

•Riskofexplosionifbatteryisreplacedbyanincorrecttype

orrechargedDisposeofusedbatteriesaccordingtothein-

structions

•Neverallowotherstowearyourdevice

•The device is made of modern non-allergenic materials

NonethelessinrarecasesskinirritationmayoccurIfyouno-

ticeskinirritationinoraroundyourearorearcanalcontact

yourhearingcareprofessional

WARNING

•Beawarethattheuseoftinnitusdevicesmayinvolveaslight-

lyincreasedriskofinfectionintheearcanalAninfectioncan

ariseasaresultofinadequateventilationoftheearWethere-

forerecommendthatyouremovethedeviceandear-setfrom

yourearatnighttoallowtheearcanaltobeventilatedMake

surethatyoucleanandinspectyourdeviceandear-setasre-

quiredIfaninfectionoccursyoushouldseekmedicalatten-

tionandcontactyourhearingcareprofessionalforadviceon

howtodisinfectthevariousdevicepartsDonotunderany

circumstancesusealcoholchlorineorsimilarsubstances

•Regularuseofade-humidifierisrecommendedtohelpavoid

malfunctionofthehearingaid

•DonotuseWidextinnitusdevicesinminesorotherareaswith

explosivegases

•DonotwearyourdeviceduringradiationX-raysMRIsCT

orothermedicaltreatmentsandscansTheemissionsfrom

theseproceduresaswellasfromothertypesofradiation

suchasthatinamicrowaveovencandamageyourdevice

Radiation from for example room surveillance equipment

burglaralarmsandmobilephonesisweakerandwillnotdam-

agethedevicebutmaycreateaudibleinterference

 CAUTION

•Yourdevicehasbeentestedforinterferenceaccordingtoin-

ternationalstandardsNeverthelessitispossiblethatunfore-

seeninterferencemayoccurinthedeviceduetoelectromag-

netic radiation from other products such as alarm systems

roomsurveillanceequipmentandmobilephones

•Althoughyourdevicehasbeendesignedtocomplywiththe

moststringentinternationalelectromagneticcompatibili-

tystandardsthepossibilitycannotbeexcludedthatitmay

causeinterferencewithotherequipmentsuchasmedicalde-

vices

•Nevertrytoopenorrepairthedeviceyourself

ADVICE

NOTE

•Theuseofthedevicesincreasestheriskofaccumulationof

earwaxContactyourphysicianENTdoctorifyoususpect

that aplug of earwax has accumulatedin your earEarwax

maynotonlyreduceyourownhearingbutalsotheeffectof

thedeviceconsiderablyItisagoodideatoaskyourphysician

tocleanyourearsacoupleoftimesayear

REGULATORY INFORMATION

FCCIDTTY-CPA

ICB-CPA

FederalCommunicationsCommissionStatement

ThisdevicecomplieswithpartoftheFCCRulesOper-

ationissubjecttothefollowingtwoconditions

()Thisdevicemaynotcauseharmfulinterferenceand

()thisdevicemustacceptanyinterferencereceivedin-

cludinginterferencethatmaycauseundesiredoperation

NOTE

Thisequipmenthasbeentestedandfoundtocomply

withthelimitsforaClassBdigitaldevicepursuantto

partoftheFCCRulesTheselimitsaredesignedto

providereasonableprotectionagainstharmfulinterfer-

enceinaresidentialinstallationThisequipmentgener-

atesusesandcanradiateradiofrequencyenergyandif

notinstalledandusedinaccordancewiththeinstruc-

tionsmaycauseharmfulinterferencetoradiocommuni-

cationsHoweverthereisnoguaranteethatinterference

willnotoccurinaparticularinstallationIfthisequipment

doescauseharmfulinterferencetoradioortelevisionre-

ceptionwhichcanbedeterminedbyturningtheequip-

mentoffandontheuserisencouragedtotrytocorrect

theinterferencebyoneormoreofthefollowingmeas-

ures

—Reorientorrelocatethereceivingantenna

— Increasetheseparationbetweentheequipmentand

receiver

— Connecttheequipmentintoanoutletonacircuitdif-

ferentfromthattowhichthereceiverisconnected

— ConsultthedealeroranexperiencedradioTVtechni-

cianforhelp

NOTE

ThisequipmentcomplieswithFCCradiationexposure

limitssetforthforanuncontrolledenvironmentThis

transmittermustnotbeco-locatedoroperatingincon-

junctionwithanyotherantennaortransmitter

Changesormodificationstotheequipmentnotexpressly

approvedbyWidexcouldvoidtheuser’sauthoritytoop-

eratetheequipment

IndustryCanadaStatement

Déclarationd’industrieCanada

UnderIndustryCanadaregulationsthisradiotransmitter

mayonlyoperateusinganantennaofatypeandmaxi-

mum(orlesser)gainapprovedforthetransmitterbyIn-

dustryCanada

Toreducepotentialradiointerferencetootherusersthe

antennatypeanditsgainshouldbesochosenthatthe

equivalentisotropicallyradiatedpower(eirp)isnot

morethanthatnecessaryforsuccessfulcommunication

ThisdevicecomplieswithIndustryCanadalicence-ex-

emptRSSstandard(s)Operationissubjecttothefollow-

ingtwoconditions

()thisdevicemaynotcauseinterferenceand

()thisdevicemustacceptanyinterferenceincludingin-

terferencethatmaycauseundesiredoperationofthede-

vice

Conformémentàlaréglementationd’IndustrieCanadale

présentémetteurradiopeutfonctionneravecunean-

tenned’untypeetd’ungainmaximal(ouinférieur)ap-

prouvépourl’émetteurparIndustrieCanada

Danslebutderéduirelesrisquesdebrouillageradioélec-

triqueàl’intentiondesautresutilisateursilfautchoisirle

typed’antenneetsongaindesortequelapuissanceiso-

troperayonnéeéquivalente(pire)nedépassepas

l’intensiténécessaireàl’établissementd’unecommunica-

tionsatisfaisante

LeprésentappareilestconformeauxCNRd’Industrie

Canadaapplicablesauxappareilsradioexemptsdeli-

cenceL’exploitationestautoriséeauxdeuxconditions

suivantes

()l’appareilnedoitpasproduiredebrouillageet

()l’utilisateurdel’appareildoitacceptertoutbrouillage

radioélectriquesubimêmesilebrouillageestsuscepti-

bled’encompromettrelefonctionnement

HerebyWidexASdeclaresthatthisC-PAisincom-

pliancewiththeessentialrequirementsandotherrele-

vantprovisionsofDirectiveEC

AcopyoftheDeclarationofConformitycanbefound

athttpwwwwidexcom

Tinnitus devices accessories and batter-

iesshouldnotbedisposedofwithnormal

household waste Please consult your na-

tionalWidexdistributorforadviceonhow

todisposeoftheseitems

¡9 514 0171 001m¤

Printed by HTO / 2012-09

9 514 0236 001 #01

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Manufacturer

Widex ZEN2GO

Product's Documents

User Manual

Specifications

Widex ZEN2GO Questions and Answers

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