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23ninjakitchen. co.uk
22
ninjakitchen. co.uk
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation,
turn power o and unplug unit before troubleshooting.
Display reads “- -”.
• If the display reads “- -”, install a container and the available program buttons will illuminate,
indicating the unit is ready for use. Ensure the lid is fully engaged and the container has been
rotated clockwise and clicked to lock into place.
Display reads “E1”.
• If the display reads “E1”, unplug the unit from the electrical socket and allow it to cool for 15
minutes. Remove the blade assembly and empty the contents to ensure no ingredients are
jamming the blade assembly.
Display reads “E2”.
• If the display reads “E2” unplug the unit from the electrical socket and allow it to cool for 5
minutes. Remove the blade assembly and empty the contents to ensure no ingredients are
jamming the blade assembly. If output is too thick and ingredients are not processing
properly, add more liquid.
Blade speed sometimes changes when blending thinner ingredients.
• When using speed 9 or 10 with the Jug, you may notice a change in the blade speed when
blending thinner ingredients. This is due to the smart technology in the blender and is part of
the unit’s normal operation.
Unit doesn’t mix well; ingredients get stuck.
• Using the Auto-iQ® programs is the easiest way to achieve great results. The pulses and
pauses allow the ingredients to settle toward the blade assembly. If ingredients are routinely
getting stuck, adding some liquid will usually help.
• When filling the cup, start with fresh fruit or vegetables, then leafy greens or herbs. Next add
liquids or yogurt, then seeds, powders or nut butters. Finally, add ice or frozen ingredients.
• If using the Power Nutri™ Bowl, during the blending process twist the Power Paddle anti-
clockwise continuously to circulate ingredients.
Unit moves on worktop while blending.
• Ensure the suction cup feet are clean and dry. Place the motor base on a smooth, clean and
level surface. Do not place motor base on a rough or unlevel surface as the suction cup feet
will not adhere properely.
Preset program will not work.
• The unit can detect which container is on the motor base. You may be trying to use a
program that is not designed for the container you have installed. The programs will light up,
indicating which programs are available for each container.
Food is not evenly chopped.
• For best results when chopping, cut pieces of ingredients in a uniform size and don’t overfill
the Jug. Refer to the Quick Start Guide or Inspiration Guide for food prep instructions.
Can’t remove the Power Paddle from the Power Nutri™ Bowl.
• The Power Paddle in the Power Nutri™ Bowl is not removable. For cleaning instructions, refer
to the Care & Maintenance section.
Can only select speed 10 in Manual Mode when using the Power Nutri™ Bowl or Cup.
• Only speed 10 is available when using the Power Nutri™ Bowl or Cup. All 10 speeds ranges
are available when using the Jug and Stacked Blade Assembly.
IMPORTANT: Only use speeds 1 or 2 when using the Dough Blade Assembly.
NOTES
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