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TV-IP440PI TrenDnet Cameras

User Manual - Page 56

For TV-IP440PI.

PDF File Manual, 60 pages, Read Online | Download pdf file

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
©Copyright2017TRENDnet.AllRightsReserved.
55
TRENDnetUser’sGuide
TV‐IP440PI
Troubleshooting
1. Thecameraisnotworkproperlywithstandard802.3afPOE
Thiscameraisan802.3atPoE+compatibleappliance.Ifpoweredbyan802.3af
powersourcingequipment,itwillnotdrawenoughpowerforcamera’sIRLEDs.
Topreventthis,pleaseensureitisbeingpoweredbyan802.3atpowersourcing
equipment.
2. Thecameracan’tbeaccessedoraccessisslow
Theremightbeaproblemwiththenetworkcable.Toconfirmthatthecables
areworking,pingtheaddressofaknowndeviceonthenetwork.Ifthecabling
isOKandyournetworkisreachable,youshouldreceiveareplysimilartothe
following(…bytes=32time=2ms).
Anotherpossible problem may be that the network device such as a hub or
switch utilized by the Network Camera is not functioning properly. Please
confirmthepowerforthedevicesarewellconnectedandfunctioningproperly.
3. Thecameracanbeaccessedlocallybutnotremotely
Thismightbecausedbyafirewall.ChecktheInternetfirewallwithyoursystem
administrator.Thefirewallmayneedtohavesomesettingschangedinorderfor
the Network Camera to be accessible outside your local LAN. Formore
information,pleaserefertothesectionaboutinstallingyourcamerabehinda
router.
MakesurethattheNetworkCameraisn’tconflictingwithanyWebserveryou
mayhaverunningonyournetwork.
The default router setting might be a possible reason. Check that the
configurationoftheroutersettingsallowtheNetworkCameratobeaccessed
outsideyourlocalLAN.
4. Whiteverticallinesappearontheimagefromthecamera
ItcouldbethattheCMOSsensor(asquarepanelsituatedbehindthelensthat
measuresthelightsignalsandchangesitintoadigitalformatsoyourcomputer
canpresentitintoanimagethatyouarefamiliarwith)hasbecomeoverloaded
whenithasbeenexposedtobrightlightssuchasdirectexposuretosunlightor
halogen lights. Reposition the Network Camera into a more shaded area
immediately as prolonged exposure to bright lights will damage the CMOS
sensor.
5. Thecameraimagesare‘noisy’
Oftenifthecameraisinalow‐lightenvironment,theimagescancontainalotof
noise. Try enabling Night mode and see if that improves the image quality.
Otherwise,trytousethecamerainalocationwherethereisabitmorelight
source.
6. Videocan’tbeviewedthroughthewebbrowserinterface.
ActiveXmightbedisabled.IfyouareviewingtheimagesfromInternetExplorer
makesureActiveXhasbeenenabledintheInternetOptionsmenu.Youmayalso
needtochangethesecuritysettingsonyourbrowsertoallowtheActiveXplug‐
intobeinstalled.
IfyouareusingInternetExplorerwithaversionnumberlowerthan6,thenyou
willneedtoupgradeyourWebbrowsersoftwareinordertoviewthestreaming
videotransmittedbytheNetworkCamera.TryalsoviewingthevideousingJava.
EnsurethatyouhavethelatestversionofJavainstalledbefore
youdo.Goto
www.java.comformoreinformation.
7. Thecameraisn’tsendingemailnotificationsfrommygmailaccount.
Google’ssecuritysettingsmaypreventtheTV‐IP440PIfromaccessingyourgmail
account to send notifications. To change the security settings,logintoyour
account,thenclickonyouraccountsettings.UndertheSigninginsection,locate
theAccessforlesssecureappssetting,andclickonit.Undertheoptions,select
Turn on. Thisshould allowthe camera to send notifications fromyour gmail
account.
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