USER INSTRUCTIONS
THE WIDEX SUPER™FAMILY
S-VSD model
Receiver-in-canal/Receiver-in-the-ear
YOUR HEARING AID
(To be filled out by your hearing care professional)
Your hearing aid series:
PROGRAMS
Master
Music
TV
Comfort
Reverse focus
Audibility Extender
Phone
T
M+T
Classic
Compound programs
Zen
2
SMARTTOGGLE PROGRAMS
Zen+
Phone+
NOTE
Read this booklet and the booklet "Ear-sets for Widex hearing aids" carefully
before your start using your hearing aid.
3
CONTENTS
YOUR HEARING AID...................................................................................6
Welcome...........................................................................................................6
Important safety information.........................................................................7
THE HEARING AID......................................................................................9
Indications for use........................................................................................... 9
Intended use.....................................................................................................9
The battery.......................................................................................................9
Sound signals...................................................................................................11
How to tell right from left..............................................................................12
Turning the hearing aid on and off...............................................................13
Putting on and removing the hearing aid...................................................13
Sound adjustment..........................................................................................14
Programs.........................................................................................................15
Connecting and removing the universal DAI adapter...............................18
Using a phone with your hearing aids........................................................20
CLEANING.................................................................................................21
Tools.................................................................................................................21
Cleaning the hearing aid................................................................................21
ACCESSORIES.......................................................................................... 23
TROUBLESHOOTING................................................................................24
4
REGULATORY INFORMATION...................................................................26
EC directives...................................................................................................26
FCC and IC statements..................................................................................26
SYMBOLS.................................................................................................30
5
YOUR HEARING AID
Welcome
Congratulations on your new hearing aid.
Use your hearing aid regularly, even if it takes some time getting used to it.
Infrequent users don’t usually get the full benefit of a hearing aid.
NOTE
Your hearing aid and its accessories may not look exactly as illustrated in this
booklet. We also reserve the right to make any changes we consider necessary.
Your hearing aid at a glance
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1/2
1. Program button
2. LED (dispenser use only)
3. On/Off switch
4. Battery drawer with nail grip
7
3/4
6
5. Volume control
6. Cover plate
7. Right/left identification
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Important safety information
Read these pages carefully before you begin using your hearing aid.
Hearing aids and batteries can be dangerous if swallowed or used im-
properly. Swallowing or improper use can result in severe injury or even
fatalities. In case of ingestion, contact a doctor immediately.
Take your hearing aids out when you are not using them. This will help to
ventilate the ear canal and prevent ear infections.
Contact your doctor or hearing care professional immediately if you sus-
pect you may have an ear infection.
Remove your hearing aids before showering, swimming or using a hair
dryer.
Do not wear your hearing aids when applying perfume, spray, gels, lotion
or cream.
Do not dry your hearing aid in a microwave oven - this will ruin it.
Never use other people’s hearing aids and never allow others to use
yours, as this could damage your hearing.
Never use your hearing aids in environments where there may be explo-
sive gases, such as in mines, etc.
Keep hearing aids, their parts, accessories and batteries away from chil-
dren.
Never try to open or repair the hearing aid yourself. Contact your hearing
care professional if you need to have your hearing aid repaired.
7
Your hearing aids contain radio communication technology. Always ob-
serve the environment in which you are using them. If any restrictions ap-
ply, you must take precautions to comply with these.
Your hearing aid is very powerful and it can play sounds that exceed a
level of 132 dB. There may therefore be a risk of damaging your remain-
ing hearing.
Do not expose your hearing aids to extreme temperatures or high humid-
ity, and dry them quickly if they get wet, or if you perspire heavily.
Your hearing aids should be stored and transported within the temperature
and humidity ranges of -20°C to +55°C (-4°F to 131°F) and 10%-95% rH.
Your hearing aids are designed to operate from 0°C (32°F) to 50°C (122°F).
For more information about your hearing aids, visit: http://global.wi-
dex.com.
8
THE HEARING AID
Indications for use
The hearing aids are indicated for individuals with a range of hearing loss
from moderate (40 dB HL) to severe-to-profound (120 dB HL) and all hear-
ing loss configurations.
They are to be programmed by licensed hearing care professionals (audiol-
ogists, hearing aid specialists, otolaryngologists) who are trained in hearing
(re)habilitation.
Intended use
The hearing aids are intended as air conduction amplification devices to be
used in everyday listening environments. The hearing aids may be equipped
with the Zen program intended to provide a relaxing sound background (i.e.
music/noise source) for adults who desire to listen to such a background in
quiet.
The battery
Use a type 675 zinc-air battery for your hearing aid.
Always use a fresh, new battery that is precisely the kind recommended by
your hearing care professional.
NOTE
Check that the battery is completely clean and free of any residue before insert-
ing it in the hearing aid. Otherwise your hearing aid may not function as expec-
ted.
9
Never attempt to recharge your hearing aid batteries, as they could ex-
plode.
Never leave a flat battery in the hearing aids while storing them. It could
leak and ruin your hearing aid.
Dispose of used batteries as indicated on the packaging and take note of
the expiry date.
Low battery indication
When the battery is flat, a sound signal will play. If the battery drains sud-
denly there may however be no warning. We recommend carrying a spare
battery with you wherever you go.
Changing the battery
To change the battery, do as follows:
Take the adhesive tab off the new battery and make
sure there is no sticky substance left on it. Let it
"breathe" for 60 seconds.
Use the nail grip to gently swing the battery door
open and remove the old battery.
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Now place the new battery in the drawer as shown.
Close the drawer. If it doesn't close easily, the bat-
tery is not placed correctly.
If you are not using the hearing aid for a few days,
remove the battery.
NOTE
Avoid dropping your hearing aid - hold the hearing aid above a soft surface
while changing the battery.
Tamper-resistant battery drawer
If the hearing aid is going to be used by a child, you must ask your hearing
care professional to provide it with a tamper-resistant battery drawer.
To open battery drawer, use the special tool you've
received, and do as illustrated.
Sound signals
Your hearing aid plays sounds to inform you that certain features have been
activated or that you have changed programs. These sounds may be spoken
messages or tones, depending on your needs and preferences.
Program 1
Message/one short beep
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Program 2 Message/two short beeps
Program 3 Message or three short beeps
Program 4 Message/one short and one long beep
Program 5 Message/one long beep and two short beeps
Zen+ Message/tone
Ask your hearing care professional to turn these sounds signals off if you
don't need them.
Lost partner
(Only available in 440-series)
Your hearing care professional can turn on a feature in your hearing aid that
warns you whenever it loses contact with the hearing aid in the opposite
ear. You will hear a spoken message in your ear.
How to tell right from left
The hearing aid for your right ear has a red mark. The hearing aid for your
left ear has a blue mark.
12
Turning the hearing aid on and off
To turn the hearing aid on, close the battery lid. The
hearing aid will play a sound signal to indicate that it is
on, unless your hearing care professional has deactiva-
ted this function.
To turn off the hearing aid, push the battery lid down-
wards.
NOTE
You can also cup the hearing aid in your hand to verify that it is turned on. If it's
on, it will whistle.
Don't forget to turn off the hearing aid when it is not in use.
Putting on and removing the hearing aid
1
2
1. Insert the ear-set in the ear while holding the lower
part of the tube. Pulling the outer ear upwards and back-
wards at the same time can be helpful.
2. Then place the hearing aid behind the ear. The hearing
aid should rest comfortably on the ear, close to your
head.
13
Your hearing aid can be fitted using different types of ear-sets. See the sep-
arate ear-set manual for more information about your ear-set.
NOTE
If the hearing aid doesn't feel comfortable, or if it doesn't fit properly, causing
irritation, redness or the like, contact your hearing care professional.
Removing the hearing aid
Start by removing the hearing aid from behind the
ear.
Then take the ear-set carefully out of the ear canal
while you hold the lower part of the tube.
Sound adjustment
Your hearing aid adjusts the volume automatically according to your sound
environment.
You can also adjust the sound manually, depending on your needs and pref-
erences. To do so, press the lever upwards or downwards depending on
whether you'd like to increase or reduce the volume.
Each time you operate the volume control, you will hear a beep-tone unless
your hearing care professional has deactivated this function. When you
reach the maximum or minimum setting, you will hear a steady tone.
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You can also mute your hearing aid if you need to. Do as follows:
● Keep pressing the lever downwards until you can hear the steady sound
To turn the sound on again:
● Press the lever upwards or
● Change program
Any adjustment of the volume will be cancelled when you turn off your
hearing aid or if you change program.
Programs
PROGRAM USE
Master Standard
Music Use this program if you want to listen to music
TV This program is ideal when you want to listen to the TV
Comfort This program reduces background noise
Classic This program has been designed for long-term users of
super power hearing aids. It imitates the sound quality
of a traditional super power hearing aid.
Reverse focus Use this program if you want to focus on sounds from
behind you
Phone Use this program when listening to phone conversa-
tions
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PROGRAM USE
T With this program you listen through the hearing aid's
telecoil, which allows you to listen directly to the
sound without background noise
M + T This program is a combination of the hearing aid's mi-
crophone and the telecoil. You listen to the sound
source, but can also hear other sounds
Zen Plays tones and noise for a relaxing sound background
Compound pro-
grams
The Master program in one hearing aid and Zen, Re-
verse focus, T, MT or Phone in the other
SMARTTOGGLE
PROGRAMS
USE
Zen+ This program is similar to Zen but allows you to listen
to different types of tones or noise
Phone+ This program lets you listen to the phone and avoid
the surrounding sounds. One of your hearing aids
transmits the phone conversation to the other, so that
you can listen with both ears - making it much easier
to understand your phone conversation
NOTE
You can only have one SmartToggle program on your hearing aid.
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If you have certain types of hearing loss, your hearing care professional can
activate the Audibility Extender feature. This feature allows you to hear
sounds like birdsong and children's voices. Ask your hearing care professio-
nal if you could benefit from this.
If your needs and preferences change over time, your hearing care profes-
sional can easily change your program selection.
The Zen program
Your hearing aid may be provided with a unique optional listening program
called Zen. It makes musical tones (and sometimes a rushing noise) in the back-
ground.
If you perceive a decrease in loudness, tolerance of sounds, speech not as
clear, or worsening tinnitus, contact your hearing care professional.
Use of the Zen program may interfere with hearing everyday sounds in-
cluding speech. It should not be used when hearing such sounds is impor-
tant. Switch the hearing aid to a non-Zen program in those situations.
Changing programs
To change programs, simply push the program button.
NOTE
The Phone+ program can't be accessed using a remote control.
Zen+
To access this program, press and hold the program button for more than
one second. A quicker press then allows you to cycle through the available
Zen styles. To exit the program, press and hold down the program button
for more than one second.
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Phone+
To access this program, press and hold the program button for more than
one second. To leave it repeat the same procedure.
Connecting and removing the universal DAI adapter
1. Slide off the cover plate at the bottom of the
hearing aid.
2. Slide the DAI adapter onto the hearing aid until it
clicks into place.
3. Lock it into place by sliding the locking button
downwards, as illustrated. A compatible device with
a three-pin Europlug can now be attached.
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Removing the universal DAI adapter
1. Unlock the DAI adapter by sliding the locking
button upwards, as illustrated.
2. Slide the DAI adapter off the hearing aid.
3. Slide the cover plate on.
NOTE
For more information on the use of audio input consult your hearing care pro-
fessional.
19
Using a phone with your hearing aids
When you use a phone, hold it against your head at an an-
gle above your ear, rather than directly against the ear.
20
CLEANING
Tools
You will receive the following cleaning tools with your hearing aid:
1. 2. 3. 4. 5.
1. Cloth
2. Brush
3. Long wax-removing tool
4. Short wax-removing tool
5. Battery magnet
Cleaning the hearing aid
Cleaning your hearing aid every day will make it more efficient and more
comfortable to wear.
Wipe the hearing aid with a soft cloth (for example
the cloth you received from your hearing care profes-
sional).
If the microphone openings are still blocked, contact
your hearing care professional.
Dry your hearing aid quickly if it gets wet, or if you perspire heavily. Some
people use a special dehumidifier like Widex Dry-Go to help keep their hear-
ing aids dry and clean. Ask your hearing care professional if this is right for
you.
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Leave the battery compartment open to ventilate the hearing aid. For infor-
mation on how to clean your ear-set, see the ear-set manual.
Do not use any kind of liquid or disinfectant to clean your hearing aid.
Clean and inspect your hearing aid every day after use to check that it is
not broken. If the hearing aid breaks while you are wearing it, leaving
small fragments in your ear canal, contact your doctor. Never try to take
out the fragments yourself.
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ACCESSORIES
You can use a variety of accessories with your hearing aid. To see
whether you could benefit from using these accessories, ask your
hearing care professional.
Name Use
RC-DEX remote control
TV-DEX for listening to TV and audio
PHONE-DEX for easy landline use
FM+DEX for streaming audio and FM signals
T-DEX for connecting hearing aids to mobile phones via a
telecoil
UNI-DEX for connecting hearing aids to mobile phones
CALL-DEX for easy wireless connection to mobile phones
COM-DEX for wireless connection to mobile phones and other
devices via Bluetooth
COM-DEX Re-
mote Mic
for helping hearing aid users hear speech in difficult
listening situations
Available in some countries only.
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TROUBLESHOOTING
These pages contain advice on what to do if your hearing aid stops working
or if it doesn't work as expected. If the problem persists, contact your hear-
ing care professional.
Problem Possible cause Solution
The hearing aid is com-
pletely silent
It is not turned on Make sure the battery
drawer is completely
closed
The battery does not
work
Insert a new battery
The hearing aid volume
is not powerful enough
Your ear is blocked by
earwax
Contact your doctor
Your hearing may have
changed
Contact your hearing
care professional/doctor
The hearing aid whistles
continuously
Your ear is blocked by
earwax
Contact your doctor
Your two hearing aids
are not working in syn-
chrony
The connection between
the hearing aids is lost
Turn them off and on
again
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Problem Possible cause Solution
The hearing aids do not
respond with a corre-
sponding change in vol-
ume or program to the
control device
a. The device is used be-
yond the transmission
range
b. Strong electromag-
netic interference in the
vicinity
c. The device and the
hearing aids are not
matched
a. Move the device closer
to the hearing aids.
b. Move away from
known source of EM in-
terference
c. Check with your hear-
ing care professional to
make sure the device is
matched with hearing
aids
You hear “interrupted”
speech (on and off)
from the hearing aids or
no speech (muted) from
the transmitting hearing
aid.
a. The battery in one of
the hearing aids has ex-
pired
b. Strong electromag-
netic interference in the
vicinity
a. Replace battery in one
or both hearing aids
b. Move away from
known sources of inter-
ference
NOTE
This information covers only the hearing aid. See the "Ear-sets for Widex hear-
ing aids" user manual for information specific to your ear-set. If the problems
persist, contact your hearing care professional for assistance.
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REGULATORY INFORMATION
EC directives
Directive 2014/53/EU
Hereby, Widex A/S declares that this S4-VSD is in compliance with the es-
sential requirements and other relevant provisions of Directive 2014/53/EU.
This S4-VSD contains a radio transmitter operating at 10.6 MHz,-54
dBμA/m @10 m.
A copy of the Declaration of Conformity according to 2014/53/EU can be
found at:
http://global.widex.com/doc
N26346
Information regarding disposal
Do not dispose of hearing aids, hearing aid accessories and batteries with
ordinary household waste.
Hearing aids, batteries and hearing aid accessories should be disposed of at
sites intended for waste electrical and electronic equipment, or given to
your hearing care professional for safe disposal.
FCC and IC statements
FCC ID: TTY-S4VSD
IC: 5676B-S4VSD
26
Federal Communications Commission Statement
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference
that may cause undesired operation.
NOTE:
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the in-
structions, may cause harmful interference to radio communications. How-
ever, there is no guarantee that interference will not occur in a particular in-
stallation. If this equipment does cause harmful interference to radio or tele-
vision reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures:
— Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and receiver.
— Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
— Consult the dealer or an experienced radio/TV technician for help.
27
NOTE:
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This transmitter must not be co-located or oper-
ating in conjunction with any other antenna or transmitter.
Changes or modifications to the equipment not expressly approved by Wi-
dex could void the user’s authority to operate the equipment.
Industry Canada Statement / Déclaration d’industrie Canada
Under Industry Canada regulations, this radio transmitter may only operate
using an antenna of a type and maximum (or lesser) gain approved for the
transmitter by Industry Canada.
To reduce potential radio interference to other users, the antenna type and
its gain should be so chosen that the equivalent isotropically radiated power
(e.i.r.p.) is not more than that necessary for successful communication.
This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may
cause undesired operation of the device.
Conformément à la réglementation d’Industrie Canada, le présent émetteur
radio peut fonctionner avec une antenne d’un type et d’un gain maximal (ou
inférieur) approuvé pour l’émetteur par Industrie Canada.
28
Dans le but de réduire les risques de brouillage radioélectrique à l’intention
des autres utilisateurs, il faut choisir le type d’antenne et son gain de sorte
que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’in-
tensité nécessaire à l’établissement d’une communication satisfaisante.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables
aux appareils radio exempts de licence. L’exploitation est autorisée aux
deux conditions suivantes :
(1) l’appareil ne doit pas produire de brouillage, et
(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique
subi, même si le brouillage est susceptible d’en compromettre le fonc-
tionnement.
29
SYMBOLS
Symbols commonly used by Widex A/S in medical device labelling (la-
bels/IFU/etc.)
Symbol Title/Description
Manufacturer
The product is produced by the manufacturer whose name and address are
stated next to the symbol. If appropriate, the date of manufacture may also
be stated.
Catalogue number
The product’s catalogue (item) number.
Consult instructions for use
The user instructions contain important cautionary information (warn-
ings/precautions) and must be read before using the product.
Warning
Text marked with a warning symbol must be read before using the
product.
WEEE mark
“Not for general waste”. When a product is to be discarded, it must be
sent to a designated collection point for recycling and recovering to
prevent the risk of harm to the environment or human health as a re-
sult of the presence of hazardous substances.
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Symbol Title/Description
CE mark
The product is in conformity with the requirements set out in European
CE marking directives.
RCM mark
The product complies with electrical safety, EMC and radio spectrum regula-
tory requirements for products supplied to the Australian or New Zealand
market.
Interference
Electromagnetic interference may occur in the vicinity of the product.
31
WIDEX A/S Nymoellevej 6, DK-3540 Lynge, Denmark
global.widex.com
Manual no.:
9 514 0293 001 #06
Issue:
2017-07
9 514 0293 001 #06
