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English 39
Troubleshooting
Information codes
If the washing machine fails to operate, you may see an information code on the display.
Check the table below and try the suggestions.
Code Action
1C
The WaterLevel sensor is not working properly.
• Check WaterLevel Sensor wire harness.
• If the information code remains, contact a customer service
centre.
3C
Motor problem
• Try restarting the cycle.
• If the problem continues, call for service.
4C
Water is not supplied.
• Make sure the water taps are open.
• Make sure the water hoses are not clogged.
• Make sure the water taps are not frozen.
• Make sure the washing machine is operating with sufcient
water pressure.
• Make sure that the cold water tap and the hot water tap are
properly connected.
• Clean the mesh lter as it may be clogged.
4C2
• Make sure the cold water supply hose is rmly connected to
the cold water tap.
If it is connected to the hot water tap, the laundry may be
deformed with some cycles.
5C
Water is not draining.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is positioned correctly, depending
on the connection type.
• Clean the debris lter as it may be clogged.
• Make sure the drain hose is straightened all the way to the
drain system.
• If the information code remains, contact a customer service
centre.
WA5000R_WA10R526_DC68-04073C-01_EN.indd 39 2020-02-17 12:00:38
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