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19
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Log set is smoking/
sooting excessively
Note: It is natural
and unavoidable
for vented gas log
sets to produce
moderate levels of
carbon(soot) where
ames contact the
logs.
1. Poor fuel quality.
2. Fireplace venting system not
drafting properly.
3. Excessive ame impinge-
ment or blockage.
4. Improper fuel/air mixture.
5. Excessive gas supply/ pres-
sure.
6. Damper closed or not open
sufciently.
1. Contact local natural gas company.
2. Adjust damper wide open and/or have
replace and venting professional
cleaned and checked.
3. Separate the logs to allow more ame
passage.
4. Remove any foreign items from the
ame pattern.
5. Preheat ue in very cold weather
6. Open the damper fully when operating
the gas log set.
Burner is exces-
sively noisy. Note:
The movement and
combustion of gas
will create low, un-
avoidable levels of
noise.
1. Passage of air/gas across
irregular surfaces.
1. Relieve any tight bends or kinks in gas
supply line.
Burner ame is too
low or too high.
1. Incorrect gas supply or pres-
sure.
2 Blocked burner orice or
burner manifold ports.
3. Improper burner orice size.
4. Valve not operating properly.
5. High Altitude.
1. Check for proper gas supply
pressure.
2. Free burner orice and manifold
ports of any burrs, paint,
or other blockage.
3. Verify proper burner orice sizing.
4. Replace Valve.
5. Adjust orce size for altitude.
WARNING: If you smell gas:
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re department.
IMPORTANT: Operating log set where impurities in air exist may create odors. Cleaning supplies, paint, paint
remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix
with combustion air and create odors.
WARNING: Turn off and let cool before servicing. Only a qualied service person should service
and repair log set.
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