Noise ColorFit Pro3 Troubleshooting Guide
Sub Issue / Customer's response Recommendation Title Steps
Device not charging
Perform Steps Live On Call
Please charge your watch in a well-ventilated environment.
Before charging, make sure the charging port is dry. Wipe off
any water or sweat. Please Use 5V 1 Amp charger ,Do not
use turbo charger
1.1 How do I charge my
watch
1.Connect the charging cradle to a power adapter, and plug in the power
adapter.
2.Plug your watch with the charging cradle. Align and attach the charging
contacts of your watch to those of the charging cradle until you can see the
battery level on the watch face.
3.When your watch is fully charged, 100% will be displayed on the watch
screen and the charging will stop automatically. If the battery level is below
100% and the charger is still connected to the watch, the charging will start
automatically.
1.2 Charging using an
adapter
Connect the Charger's USB end to the USB port on the adapter
Make sure that the wall socket is functioning properly and not loose or
damaged
If it still doesn't work try to charge from a different wall socket
If it still doesn't work try to clean the charging point of the watch and the
charging pins of the charger.
Low Battery Backup x
1.3 Battery of my watch
drain quickly
1.This may occur if the number of screen wake-up times increases when you
raise your wrist in special scenarios.
2.The power consumption of your watch may increase when you enable Auto
heart rate monitoring.
3. The power consumption will increase if the the screen brightness is at 100
%.
4. The power consumption will increase if auto stress is turned on.
1.4 Reduce the battery
consumption of Watch
1. Disable Continuous heart rate monitoring in the Noisefit app.
2. Disable Notifications in the NoiseFit app if you do not need the notification
function.
3. Disable Raise wrist to wake screen in the NosieFit app if you do not need to
use this function.You can do the same by Swiping to the right on the watch
from the homescreen and turning off Raise to wake up Function
4. Disable stress monitoring from noisefit app,
Data Synchronize Issue
Ensure that the watch is connected to the phone using the
NoiseFit app. Open the NoiseFit app and swipe down on the
Homepage screen to sync data. If the issue persists, restart
the watch and try again.
If you are still unable to sync data, close the NoiseFit app and
make sure it is not running in the background. Open the app
again and try syncing data once more.
2.1 Takes a long time to
sync the activity data to my
phone
Activity data is usually very large, and therefore takes longer to sync. So Swipe
Up from the Homepage screen and wait for the watch to be synced. The
Syncing is displayed on the top in Percenatage value.
Know the Watch Version / Mac Address
3.1 Unable to view
Bluetooth name and MAC
address of your watch
1. Go to setting on your watch, select About, you can see the watch's
blueetooth name and MAC address
3.2 Unble to view watch's
Firmware version.
1. Open the NoiseFit app, go to Settings and then tap on the connected device,
your watch's firmware version will be present on the screen
Notification Issue
Ensure that your watch and the Noisefit app are fully updated
& you have connected your ColorFit PRO 3 to your phone
properly. Check that the watch is firmly attached to your
wrist.
4.1 Unable to receive
Notifications in my watch
Check that you have enabled Notifications in the Noisefit app. To do this, open
the NoiseFit app, go to Settings. Select colorfit pro 3. select Notifications &
alerts .
Then select the apps that you want to receive notifications from.
Make sure you give notification access to noisefit
Check whether you have enabled No Disturb. If this mode is enabled, new
notifications will not be displayed on your wearable devices. To check whether
you have enabled No Disturb, swipe up on the home screen of your watch.
Check wether DND is enabled if so please disable the same.
If you still not receive notification please lock your app in the background or
white list the app from the recently used apps list
Your watch can only remind you of notifications that are displayed on the
status bar. In this case, ensure that you have enabled notifications to be
displayed in the status bar. Perform the following:
For Android users (taking EMUI 9.0 as an example): Go to Settings >
Notifications, select apps you want to receive notifications from, enable Allow
notifications and Display in status bar, Banners, and set Lock screen
notifications to Show. If you have logged in to WeChat on your computer or
stayed on the WeChat screen, your watch will not receive message
notifications, and no notification will be displayed in your phone's status bar.
For iOS users: Go to Settings > Notifications, select apps you want to receive
notifications from, enable Allow Notifications and Notification Center. Follow
settings in your Message app to configure settings in WeChat and other third-
party social media apps.
If messages from your WeChat still cannot be displayed, open WeChat, go to
Me > Settings > Notifications, and enable Notifications Center, and check
whether this issue can be resolved.
If the issue persists, restart your phone and connect your phone to the watch,
and try to see whether you can receive notifications on your watch.
If you connect your watch to a phone running iOS 11.0 or later, go to Settings >
Notifications. Touch the app for which you want to receive notifications and
enable Show in History.
Restart your phone if you still encounter this issue after connecting your
wearable device to other Android phones and adding the NoiseFit app to the
protected background app list. If this issue still cannot be solved, this is an
issue caused by your phone's manufacturer. The NoiseFit app is not an app
developed by those manufactures, so it will be cleared from the background
app list when the phone's power consumption is high.
Not pairing with bluetooth & Auto
disconnect
Try pairing with the mobile using the steps mentioned, if this
doesn't work proceed with the next step
5.1 Unable to find Bluetooth
name in the NoiseFit app
upon pairing
Check that you have performed the right steps to start the pairing.
Restart your phone or disable and re-enable the Bluetooth on your phone,
then re-pair the watch with your phone.
Restart the watch, then re-pair it with your phone.
Not pairing with bluetooth & Auto
disconnect
Try pairing with the mobile using the steps mentioned, if this
doesn't work proceed with the next step
5.1 Unable to find Bluetooth
name in the NoiseFit app
upon pairing
Re-install the NoiseFit app, then re-pair the watch with your phone.
If the watch is paired with other devices , unpair it from the other devices, then
re-pair it with your phone. If the original paired device cannot be found, try re-
pairing the watch in a relatively less disruptive environment (such as an open
outdoor area with fewer people).
If the issue persists, try pairing the watch with a different phone.
Restarting your mobile device gives it a fresh start and is
sometimes all you need to fix your issue.
*Press and hold the Power button on your smartphone to
Restart the device (If restart isn't available, turn Off and then
turn On your smartphone).
Try pairing the watch after restarting your mobile device.
If this doesn't work proceed with the next step
5.2 Noisefit app prompt me
"Pairing failed"
Re-install the Noisefit app, then re-pair the watch with your phone.
If the watch's name is not visible on BT search result, Try
pairing with a different mobile
Chances are, you might have an issue with the mobile. You
can check if the headset is working well using a different
mobile. If the watch's name is still not visible in a different
mobile proceed with the next step
5.3 Unable to connect
phone after disconnection
Check that your watch and the Noisefit app are fully updated.
Turn on Bluetooth and GPS on your phone and grant the Location permission
for the NoiseFit app.
Open the NoiseFit app and check to see if your watch can connect
automatically.
If the watch can connect automatically, this issue may have occurred because
the NoiseFit app is prevented from running in the background. If you are using
an Android phone, you need to add the NoiseFit app to the protected list in the
background. If you have installed third-party phone manager apps on your
phone, add the NoiseFit app to the white list using the apps.
If your watch cannot connect automatically, connect them manually. To do
this, open the NoiseFit app, go to Devices, and then go to Bind device.
If this issue persists, perform the following to troubleshoot:
Disable and enable Bluetooth on your phone and try again.
Restart your phone and reconnect the phone and the watch again.
To reduce the chance that the NoiseFit app is cleared from the background,
Lock the App in the background.
Unpair your watch from the phone using the NoiseFit app and then pair them
again.
For Android users: Open the NoiseFit app, go to Devices and then select
unbind and pair two devices again.
For iOS users: Open the NoiseFit app, go to Devices and then select unbind
and pair two devices again. On your phone, go to Settings > Bluetooth, touch
the exclamation icon next to the Bluetooth name of the paired watch, and then
touch Forget This Device to delete the pairing records for reconnection.
Screen Wake Issue
6.1 Watch screen turn on
when I raise my wrist
1. Check that you have enabled Raise wrist to wake screen in the NoiseFit
2. Check if raise to wake up is switched on on the watch, you can do the same
by swiping up on the watch from the homescreen and turning on Raise to wake
up setting.
Heart rate /Spo2/Stress Data Inaccurate
Heart rate /Spo2/Stress monitoring can be affected by various
environmental and situational factors. If you find that your
heart rate measurement is unsuccessful during use, or the
data is incorrect, please refer to the following:
6.2 The Heart rate
/Spo2/Stress data is
inaccurate
If your watch is loosely worn or is not well-attached to your wrist, it will not be
able to obtain data through the fluctuations of your blood flow. In this case,
check that your watch is on your wrist properly and that the watch face is
facing upwards. It is recommended that you wear it slightly above your wrist
joint for maximum comfort. Check that your watch is attached correctly to
your wrist while you are exercising to prevent it from slipping.
Ensure that the back of your watch is clean, dry, and free of obstruction from
foreign objects. Excessive sweating during exercise can cause your watch to
slip or obstruct light reflecting off the skin that is used for the measurement,
resulting in inaccurate data. In this case, remove your watch and wipe off any
sweat or smudges, then reattach it to your wrist.
Ensure that the back of the watch is clear of foreign objects that may block the
heart rate monitoring sensor.
Extreme low temperatures may also alter the blood flow of the human body
and cause the heart rate measurement to be inaccurate. In this case, it is
recommended that you initiate a heart rate measurement once you have
warmed up.
Heart rates are much easier to measure during regular movement exercises
(such as running, walking, and riding) compared to irregular movement
exercises (such as basketball and free activities), while wrist strength exercises
(such as weightlifting) may even complicate the process.
If you find that your heart rate is abnormal during an exercise, keep your watch
facing upwards and stand still for approximately 10 to 15 seconds to check
whether your heart rate returns to normal. If your heart rate cannot be
measured after multiple attempts, it is recommended that you restart your
watch and try again.
Sleep Data Inaccurate
This can be caused by wrist or arm movement during sleep,
leading your watch to fail to recognize that you were sleeping,
and thus will not record sleep data. To prevent inaccurate
readings, try wearing the watch on your non-dominant hand
while sleeping (on your left hand if you are right-handed, and
vice versa).
6.3 Sleep Data is Missing
If you sleep less than 4 hrs , your watch may not be able to detect this as sleep
time, and will not record this sleep data in this instance.
If the watch is worn too loosely, it may fail to record sleep data. Make sure that
you wear the device correctly.
When you are traveling, and sleeping on when in transit, such as on the metro,
or on a bus or train, the movement of the train or vehicle may affect the
recorded sleep data.
Your watch determines whether it is being worn through a built-in PPG sensor,
which reflects light off your skin. The built-in sensor in the watch usually
detects light reflected from human skin at different wavelengths. When the
wearable device is placed on surfaces such as a desk, sofa, or quilt with the
sensor facing down, light reflected from these surfaces may be similar to that
from human skin. In this case, the watch may think that you are wearing the
device, and start recording sleeping data.
If you turned over or accidentally touched the wearable device screen multiple
times while sleeping, the device may exit Sleep mode and record false wake up
times, based on the detected movements.
Sleep Data Inaccurate
This can be caused by wrist or arm movement during sleep,
leading your watch to fail to recognize that you were sleeping,
and thus will not record sleep data. To prevent inaccurate
readings, try wearing the watch on your non-dominant hand
while sleeping (on your left hand if you are right-handed, and
vice versa).
6.3 Sleep Data is Missing
If there is minimal movement after waking up, the wearable device may
remain in Sleep mode, and fail to record the actual wake up time.
The accuracy of sleep monitoring is closely related to how you wear the watch
and your wrist movement.
Make sure that you keep the wearable device facing upward and wear it
slightly back on the wrist. Do not wear the wearable device too tight or too
loose to avoid inaccurate sleep data.
When you do not use your wearable device for a while, turn it to its side and
place it on a flat surface to minimize any inaccurate sleep data recorded.
Power off your wearable device if you do not use it for a long time.
Update my watch
During an update, your watch will automatically disconnect
from Bluetooth, and will reconnect once the update is
complete.
8.1 How to update my
watch
Method 1: Connect your watch to the phone using the NoiseFit app. Open the
NoiseFit app, go to setings, select clorfit pro 3 and then click on chek for
update. Follow the onscreen instructions to update your watch.
3. Check the network signal quality of the area where the user is located. The
call signal may be poor if the network connection is not stable. Advise the user
to try making calls in an open area with stable network connection.
4. If the issue persists, unpair your watch from the phone, then pair the watch
with another phone, and try again. If issue can be well received, it indicates
that there is an issue with your phone's Bluetooth. It is recommended that you
change another phone. If the issue still persists, this is an issue with your
watch's Bluetooth.
Unable to Update
8.2 Takes a long time to
update watch
1. Before updating, ensure that your watch battery level is above 50%.
2. The length of time required for an update can vary depending on the
network performance. Ensure that you have a stable 3G/4G or Wi-Fi
connection.
3. Over the air (OTA) updates require your phone to have a stable connection
with your watch. The length of time required to finish the update depends on
how long it takes to download the new version and Bluetooth transfer rate.
4. After the update package is transferred through the NoiseFit app, the
wearable device needs to decompress and install the package. The update
screen (with an upward arrow ) will be displayed on the wearable device. Wait
for the device to restart after the installation has been completed successfully.
Only one Sports Mode Visible in watch Go To app ---Sports Selection ---Add sport mode and save
