Noise ColorFit Pro3 Troubleshooting Guide
Sub Issue / Customer's response Recommendation Title Steps
Device not charging
Perform Steps Live On Call
Please charge your watch in a well-ventilated environment.
Before charging, make sure the charging port is dry. Wipe off
any water or sweat. Please Use 5V 1 Amp charger ,Do not
use turbo charger
1.1 How do I charge my
watch
1.Connect the charging cradle to a power adapter, and plug in the power
adapter.
2.Plug your watch with the charging cradle. Align and attach the charging
contacts of your watch to those of the charging cradle until you can see the
battery level on the watch face.
3.When your watch is fully charged, 100% will be displayed on the watch
screen and the charging will stop automatically. If the battery level is below
100% and the charger is still connected to the watch, the charging will start
automatically.
1.2 Charging using an
adapter
Connect the Charger's USB end to the USB port on the adapter
Make sure that the wall socket is functioning properly and not loose or
damaged
If it still doesn't work try to charge from a different wall socket
If it still doesn't work try to clean the charging point of the watch and the
charging pins of the charger.
Low Battery Backup x
1.3 Battery of my watch
drain quickly
1.This may occur if the number of screen wake-up times increases when you
raise your wrist in special scenarios.
2.The power consumption of your watch may increase when you enable Auto
heart rate monitoring.
3. The power consumption will increase if the the screen brightness is at 100
%.
4. The power consumption will increase if auto stress is turned on.
1.4 Reduce the battery
consumption of Watch
1. Disable Continuous heart rate monitoring in the Noisefit app.
2. Disable Notifications in the NoiseFit app if you do not need the notification
function.
3. Disable Raise wrist to wake screen in the NosieFit app if you do not need to
use this function.You can do the same by Swiping to the right on the watch
from the homescreen and turning off Raise to wake up Function
4. Disable stress monitoring from noisefit app,
Data Synchronize Issue
Ensure that the watch is connected to the phone using the
NoiseFit app. Open the NoiseFit app and swipe down on the
Homepage screen to sync data. If the issue persists, restart
the watch and try again.
If you are still unable to sync data, close the NoiseFit app and
make sure it is not running in the background. Open the app
again and try syncing data once more.
2.1 Takes a long time to
sync the activity data to my
phone
Activity data is usually very large, and therefore takes longer to sync. So Swipe
Up from the Homepage screen and wait for the watch to be synced. The
Syncing is displayed on the top in Percenatage value.
Know the Watch Version / Mac Address
3.1 Unable to view
Bluetooth name and MAC
address of your watch
1. Go to setting on your watch, select About, you can see the watch's
blueetooth name and MAC address
3.2 Unble to view watch's
Firmware version.
1. Open the NoiseFit app, go to Settings and then tap on the connected device,
your watch's firmware version will be present on the screen
Notification Issue
Ensure that your watch and the Noisefit app are fully updated
& you have connected your ColorFit PRO 3 to your phone
properly. Check that the watch is firmly attached to your
wrist.
4.1 Unable to receive
Notifications in my watch
Check that you have enabled Notifications in the Noisefit app. To do this, open
the NoiseFit app, go to Settings. Select colorfit pro 3. select Notifications &
alerts .
Then select the apps that you want to receive notifications from.
Make sure you give notification access to noisefit
Check whether you have enabled No Disturb. If this mode is enabled, new
notifications will not be displayed on your wearable devices. To check whether
you have enabled No Disturb, swipe up on the home screen of your watch.
Check wether DND is enabled if so please disable the same.
If you still not receive notification please lock your app in the background or
white list the app from the recently used apps list
Your watch can only remind you of notifications that are displayed on the
status bar. In this case, ensure that you have enabled notifications to be
displayed in the status bar. Perform the following:
For Android users (taking EMUI 9.0 as an example): Go to Settings >
Notifications, select apps you want to receive notifications from, enable Allow
notifications and Display in status bar, Banners, and set Lock screen
notifications to Show. If you have logged in to WeChat on your computer or
stayed on the WeChat screen, your watch will not receive message
notifications, and no notification will be displayed in your phone's status bar.
For iOS users: Go to Settings > Notifications, select apps you want to receive
notifications from, enable Allow Notifications and Notification Center. Follow
settings in your Message app to configure settings in WeChat and other third-
party social media apps.
If messages from your WeChat still cannot be displayed, open WeChat, go to
Me > Settings > Notifications, and enable Notifications Center, and check
whether this issue can be resolved.
If the issue persists, restart your phone and connect your phone to the watch,
and try to see whether you can receive notifications on your watch.
If you connect your watch to a phone running iOS 11.0 or later, go to Settings >
Notifications. Touch the app for which you want to receive notifications and
enable Show in History.
Restart your phone if you still encounter this issue after connecting your
wearable device to other Android phones and adding the NoiseFit app to the
protected background app list. If this issue still cannot be solved, this is an
issue caused by your phone's manufacturer. The NoiseFit app is not an app
developed by those manufactures, so it will be cleared from the background
app list when the phone's power consumption is high.
Not pairing with bluetooth & Auto
disconnect
Try pairing with the mobile using the steps mentioned, if this
doesn't work proceed with the next step
5.1 Unable to find Bluetooth
name in the NoiseFit app
upon pairing
Check that you have performed the right steps to start the pairing.
Restart your phone or disable and re-enable the Bluetooth on your phone,
then re-pair the watch with your phone.
Restart the watch, then re-pair it with your phone.
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