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9
Troubleshooting
PROBLEM PROBABLE CAUSE/SOLUTION
Drip tray and/or steaming
bowls tilt/are unstable.
• Drip tray installed incorrectly. Reorient the drip tray and place tray 1 first.
Unit will not turn on. • Check to ensure unit is plugged in.
Steaming takes too
long/little or no steam.
• Heating element has accumulated deposits. Clean by putting 5 Tablespoons (74 ml) white vinegar into water
reservoir; then fill water reservoir with tap water to the MIN line. Turn unit on and set timer for 5 minutes.
Allow liquid to cool and then wash/dry all pieces thoroughly.
Rice cooked in rice
bowl is under/overcooked.
• Water level is too low, or lid not placed on steam bowl. Ensure only one steaming bowl is used. Ensure lid is
placed securely on steam bowl.
Unit does not shut
off after steaming.
• Unit has switched to Keep Warm mode. Turn steamer off if desired, or allow unit to keep food warm until
ready to eat.
Food not cooked
uniformly.
• Steaming bowl overcrowded with food. Leave enough space for adequate steam flow.
Food done in bottom
tray, but not done in
top tray.
• Food cooks faster in bottom tray. Always place the longer cooking food items in lower tray. Or, place one
tray (with the longer cooking food) onto the base and let steam first; then later add the second tray with
the shorter cooking food. Try not to block steam holes.
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