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90-Day Money-Back Guarantee
The PowerXL Stuffed Wafizer is covered by a
90-day money-back guarantee. If you are not
100% satised with your product, return the product
and request a replacement product or refund.
Proof of purchase is required. Refunds will include
the purchase price, less processing and handling.
Follow the instructions in the Return Policy below to
request a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized
retailer, include a 1-year replacement guarantee if
your product or component part does not perform as
expected, the guarantee extends only to the original
purchaser and is not transferable. If you experience
an issue with one of our products within 1 year of
purchase, return the product or the component part
for replacement with a functionally equivalent new
product or part. The original proof of purchase is
required, and you are responsible to pay to return
the unit to us. In the event a replacement unit is
issued, the guarantee coverage ends six (6) months
following the receipt date of the replacement unit or
the remainder of the existing guarantee, whichever is
later. Tristar reserves the right to replace the unit with
one of equal or greater value.
Return Policy
If, for any reason, you would like to replace or return
the product under the money-back guarantee,
your order number can be used as the return
merchandise authorization number (RMA). If the
product was purchased in a retail store, return the
product to the store or use “RETAIL” as the RMA.
Return your product to the address provided below
for a replacement, which will incur no additional
processing and handling fees, or for the refund of
your purchase price, less processing and handling.
You are responsible for the cost of returning the
product. You can locate your order number at www.
customerstatus.com. You can call customer service
at 973-287-5106 or email [email protected]
for any additional questions. Pack the product
carefully and include in the package a note with
(1) your name, (2) mailing address, (3) phone
number, (4) email address, (5) reason for return, and
(6) proof of purchase or order number, and
(7) specify on the note whether you are requesting
a refund or replacement. Write the RMA on the
outside of the package.
Send the product to the following return address:
PowerXL Stuffed Wafizer
Tristar Products
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been
acknowledged after two weeks, please contact
Customer Service at 973-287-5106.
Refund
Refunds requested within the money-back
guarantee timeframe will be issued to the payment
method used at purchase if the item was purchased
directly from Tristar. If the item was purchased
from an authorized retailer, proof of purchase is
required, and a check will be issued for the item
and sales tax amount. Processing and handling fees
are non-refundable.
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