Loading ...
Loading ...
Loading ...
ENGLISH - 19
CARE AND MAINTENANCE
Troubleshooting
Problem What to do
Headphones do not turn on
• Make sure is in the on position.
• Charge the battery.
Headphones do not connect
with mobile device
• On your mobile device, turn o the Bluetooth® feature and
turn it back on. Then try pairing again.
• Delete Bose AE2 SoundLink from the Bluetooth list on your
mobile device. Then try pairing again.
• Move the mobile device closer to the headphones and away
from any interference or obstructions.
• Try pairing another mobile device.
• Visit owners.Bose.com/SoundLinkAE2owners.Bose.com/SoundLinkAE2 to see how-to videos
(US and Canada only).
• Clear the headphone memory: Slide all the way up to
the symbol and hold for ten seconds. Delete Bose AE2
SoundLink from the Bluetooth list on your mobile device.
Then try pairing again.
Headphones do not connect
with NFC- enabled device
• Make sure your mobile device supports NFC.
• Make sure your device is unlocked and the Bluetooth and NFC
features are both on.
• Make sure you are tapping the NFC touchpoint on the back of
your mobile device to the center of the right earcup.
No sound
• Make sure the headphone power is on and battery is charged.
• Make sure the volume is turned up on the headphones and on
your mobile device (or music app).
• Slide up and release to hear the name of the currently
connected device.
• Try a dierent music app.
• Try pairing another mobile device.
• If two mobile devices are actively connected, make sure the
other device has been paused first.
• If two mobile devices are actively connected, make sure both
devices are within range of the headphones (30 ft. or 9 m).
Poor sound quality
• Move the mobile device closer to the headphones, and away
from any interference.
• Try pairing another mobile device.
Loading ...
Loading ...
Loading ...