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19
Troubleshooting
• Remove the batteries from the compartment before carrying out maintenance on the machine or when checking that its parts
are in proper working order.
• To avoid unnecessary hassles, consult the following table before contacting customer service with any mechanical issues.
Problems Possible Cause Possible Solution
Machine refuses
to start
• Power failure/Batteries are not
inserted well
• Check to make sure the batteries have
sucient power and are inserted well
• Check the hoses and connections are airtight
• Clean or replace valves/seals
• Please call the Snow Joe
®
+ Sun Joe
®
customer
service center at 1-866-SNOWJOE (1-866-766-9563)
for assistance
• Clean the nozzle
• Charge the batteries.
• Allow machine to run by holding the trigger until
regular working pressure resumes
• Check that the water supply corresponds to the
specications required
• WARNING! Avoid using long, thin hoses
(minimum 1/2 in. diameter)
• Clean the nozzle
• Clean the lters
• Straighten out the hose to remove any kinks/blockages
• Please call Snow Joe
®
+ Sun Joe
®
customer service
center at 1-866-SNOWJOE (1-866-766-9563) for
assistance
• Wait for pump/hoses or accessories to thaw
• Connect inlet water
• Clean the lters
• Clean the nozzle
• Pump sucking air
• Valves dirty, worn out, or stuck
• Pump seals worn out
• Nozzle partially blocked
• Batteries are at
• Air in inlet hose
• Inadequate supply of mains water
• Nozzle partially blocked
• Water lter blocked
• Hose kinked
• Pump/spray gun is leaking
• Trigger mechanism is broken
• Pump/hoses or accessories frozen
• No water supply
• Water lter blocked
• Nozzle blocked
Fluctuating pressure
The error indicator
ashes and then
machine stops
Machine pulsating
Machine often starts
and stops by itself
Machine starts, but
no water comes out
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