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www.petsafe.net 15
Troubleshooting
The answers to these questions should help you solve any problems you have with your ScoopFree
®
Self Cleaning
Litter Box. If they do not, please contact our Customer Care Center at 1-800-732-2677 or visit our website
at www.petsafe.net.
Troubleshooting
PROBLEM SOLUTION
Indicator light is flashing rapidly, and rake is at
home position
• Check if waste trap is full. If so, replace litter tray.
• Check for obstructions and remove if necessary.
• Make sure magnets on waste cover are properly attached
to litter tray. If not, lift waste cover and lower it back
down; you should hear a “click” when correctly attached
to the tray.
• Make sure waste trap cover is properly installed.
• Ensure litter box is level and seated properly on litter tray.
• Ensure litter is evenly distributed. Never add extra litter.
• Unplug the litter box and wait a few seconds. Plug the litter
box in again. When the rake returns to the home position,
the indicator light will glow solid green.
Indicator light is flashing rapidly (8 times per
second), and rake is stopped several inches away
from the home position
• Check for any obstructions behind the rake. If so, unplug the
litter box and remove obstruction. Wait a few seconds.
• Plug the litter box in again. The rake should return to the
home position and the indicator light will turn on solid
green.
Indicator light is flashing medium (4 times per
second), and system will not rake after the
countdown time elapses
• Check to see if the detection sensors are obstructed.
• Unplug box and clear any litter or waste that may have
collected on the sensors. After cleaning, plug it back in.
• When the rake returns to the home position, the indicator
light should turn on solid green.
Magnets on waste trap cover do not attach
to litter tray
• Waste trap cover may not be properly installed. See
“Care and Cleaning” page 13 to remove and reinstall
waste trap Cover.
• Then press down on waste trap cover or lift waste trap on
litter tray until you hear a click, indicating magnets have
attached to the tray.
Litter box frame is not level on litter tray • The litter box should rest on the litter tray when installed,
not on the floor. Make sure the litter box is completely level
on the litter tray (see “Litter Tray Installation ” page 8).
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