User Manual Samsung QE85QN94CAT 85” QN94C Neo QLED 4K HDR Smart TV

Documents for Samsung QE85QN94CAT

• User Manual - (English) Read Online | Download pdf

• Compatible Device - (English) Download
• Quick Guide - (English) Download
• User Manual - (English) Download
• Remote control - (English) Download

User Manual

For QE85QN94CAT.

• Contents2
• Guide5
  • Connections5
    • Connection Guide5
    • Connecting an Antenna (Aerial)7
    • Connecting to the Internet8
      • Establishing a wired Internet connection8
      • Establishing a wireless Internet connection9
      • Checking the Internet connection status10
      • Resetting Your Network10
      • Turning on the TV with a mobile device11
      • Connecting an IP control device to the TV11
      • Allowing to connect a wireless network11
      • Changing the name of the TV11
    • Displaying your mobile device screen on the TV12
      • Using Tap View13
      • Enabling Tap View14
      • Mobile Screen Viewing in Multi View14
    • Connection Cables for External Devices15
    • Switching between external devices connected to the TV17
      • Editing the name and icon of an external device17
      • Using additional functions18
    • Connection Notes19
      • Connection notes for HDMI19
      • Connection notes for audio devices20
      • Connection notes for computers20
      • Connection notes for mobile devices21
  • Remote Control and Peripherals22
    • About the Samsung Smart Remote (QLED TV / AU9 Series or higher/The Frame)22
    • About the Samsung Smart Remote (AU8 Series)25
    • Connecting the Samsung Smart Remote to the TV28
    • Controlling External Devices with a Samsung Remote Control - Using the Universal Remote29
    • Using Anynet+ (HDMI-CEC)30
      • Connecting an external device through Anynet+ and using their menus30
      • Read before connecting an Anynet+ (HDMI-CEC) device30
    • Controlling the TV with a Keyboard, Mouse or Gamepad31
      • Connecting a USB keyboard, mouse or gamepad31
      • Connecting a Bluetooth keyboard, mouse or gamepad31
      • Using the keyboard and mouse32
      • Setting up the input devices33
    • Entering Text using the On-Screen Virtual Keyboard33
      • Entering Text using the remote control's microphone and the on-screen virtual keyboard34
  • Smart Features35
    • Using Smart Hub35
      • Displaying the Home Screen36
      • Launching Smart Hub automatically43
      • Launching the last used app automatically43
      • Launching Samsung Business TV app automatically43
      • Automatic casting in Multi View44
      • Testing Smart Hub connections44
      • Resetting Smart Hub44
    • Using a Samsung account45
      • Signing in to a Samsung account45
      • Creating a new account45
      • Managing your Samsung account45
    • Using Ambient Mode47
      • Ambient Mode browser screen47
      • Applying effects to the content51
      • Viewing detailed information about the content52
      • Entering the TV viewing screen from Ambient Mode52
    • Using Art Mode53
      • Viewing images54
        • Viewing images by time55
        • Import images from an external storage device56
        • Remove images from My Collection56
        • Buying images from Art Store57
        • Subscribing to Art Store Membership57
      • Setting the style of the selected image58
        • Apply a border style and a colour to an image59
      • Setting up Art mode59
      • Using Art mode with the SmartThings app60
      • Precautions when using Art mode61
    • Using the Shortcuts62
      • Adding channels63
      • Moving channels63
      • Removing a channels63
    • Using PC on TV64
      • Using Screen Sharing (Windows PC) / AirPlay (Mac)64
      • Using Easy Connection to Screen64
      • Connecting a Remote PC65
      • Playing Multimedia Content on a Remote PC68
      • Using Samsung DeX68
      • Using Microsoft 36569
      • Adding the Cloud Service69
      • Using Cloud Service69
    • Using the Apps Service70
      • Installing an app71
      • Launching an app71
      • Managing installed apps72
    • Using the e-Manual74
      • Launching the e-Manual74
      • Using the buttons in the e-Manual74
    • Using the Internet76
    • Using SmartThings77
      • Registering a device77
      • SmartThings screen layout78
      • Available devices79
    • Playing pictures/video/music80
      • Playing multimedia content on a PC or mobile device81
      • Playing multimedia content on a USB device81
      • Listening to your mobile device sound through the TV speaker using Sound Mirroring82
      • Buttons and functions available while playing multimedia content82
    • Using Multi View86
    • Using Bixby89
      • Starting Bixby with voice89
      • Starting Bixby using buttons on the Samsung Smart Remote90
      • Learning about the Explore Bixby Screen91
      • Read Before Using Bixby92
      • Provisions for using Bixby93
    • Using the Game Bar94
      • Starting the Game Bar94
      • Learning about the Game Bar94
      • Setting the Super Ultra Wide Game View96
      • Troubleshooting of the game screen and audio problems96
  • TV Viewing97
    • Using the Guide97
    • Recording Programmes100
      • Using the instant and schedule recording options from the Guide screen100
      • Using the instant and schedule recording options while watching a programme100
      • Scheduling a video recording after entering the date and time101
      • Managing the schedule recording list101
      • Viewing recorded programmes101
      • Setting up a schedule recording start102
    • Setting Up Schedule Viewing102
      • Using the schedule viewing options from the guide screen102
      • Using the schedule viewing options while watching a programme102
      • Using schedule viewing to view programmes at a specified time on a specified date103
      • Setting the schedule Viewing Time103
    • Using Timeshift104
    • Buttons and functions available while recording a programme or Timeshift104
    • Using the Channel List106
    • Editing channels107
    • Using a Personal Favourites List108
      • Create a favourites list108
    • TV-Viewing Support Functions109
      • Changing the broadcast signal109
      • Scanning for available channels109
        • Selecting the cable network search option109
        • Scanning for available channels on standby mode110
        • Setting the Wake-up time110
      • Setting the functions for the service provider110
      • Checking digital channel signal info and strength111
      • Restricting Viewing to Specific Channels111
      • Using Mark Adult Channels111
      • Selecting the broadcasting audio option111
      • Using Programme Rating Lock112
      • Showing common interface menu112
      • Configuring advanced broadcasting settings113
      • Tuning broadcast signals manually113
        • Tuning digital channels113
        • Tuning analogue channels113
      • Fine-tuning analogue broadcasts113
      • Transferring channel list113
      • Enabling/Disabling Edit Channel Numbers114
      • Deleting CAM operator profile114
      • Setting satellite system114
      • Changing teletext language114
      • Selecting the broadcast audio language115
      • Showing TVkey Interface menu115
      • Reading digital text115
  • Picture and Sound116
    • Using Intelligent Mode116
    • Adjusting the Picture Quality118
      • Choosing a picture mode118
      • Configuring advanced picture settings119
    • Setting the Viewing Environment for External Devices120
      • Playing games on an optimised screen120
      • Setting the Game Mode details121
      • Using Input Signal Plus122
      • Using HDMI black level122
    • Picture Support Functions123
      • Viewing a picture-in-picture (PIP)123
      • Changing the picture size settings124
    • Configuring a Sound Mode and Expert Settings125
      • Choosing a sound mode125
      • Configuring advanced sound settings125
    • Using the Sound Support Functions127
      • Selecting speakers127
      • Listening to the TV through Bluetooth devices127
      • Listening to the TV through a Samsung audio device that supports the Wi-Fi function128
  • System and Support129
    • Using the Time Functions and the Timers129
      • Setting the clock automatically129
      • Adjusting the clock for DST and time zone130
      • Changing the current time130
      • Setting the clock manually131
      • Using the sleep timer131
      • Turning on the TV using the on timer131
      • Turning off the TV using the off timer131
    • Using the Power and Energy Saving Functions132
      • Reducing the energy consumption of the TV132
    • Updating the TV's Software134
      • Updating through the Internet134
      • Updating through a USB device134
      • Updating the TV automatically134
    • Audio and Video Functions for the Visually or Hearing Impaired135
      • Running the accessibility functions135
      • Running Accessibility Shortcuts135
      • Enabling voice guides for the visually impaired136
      • Changing the volume, speed, pitch and the TV background volume of the Voice Guide136
      • Audio Description136
      • The TV screen is turned off but audio continues137
      • White text on black background (high contrast)137
      • Setting the screen to black and white137
      • Inverting the screen colour138
      • Enlarging the font (for the visually impaired)138
      • Learning about the remote control (for the visually impaired)138
      • Learning about the TV menu138
      • Watching TV broadcasts with subtitles139
      • Selecting the broadcasting subtitle language139
      • Listening to the TV through Bluetooth devices (for the hearing impaired)140
      • Enlarging the sign language screen for the hearing impaired140
      • Configuring the repeat settings for remote control buttons140
      • App for the Visually Impaired (SeeColors App)140
    • Using Voice Assistants on the TV141
      • Select the Voice Assistant141
    • Using Other Functions142
      • Changing the menu language142
      • Setting up a password142
      • Selecting Usage or Retail Mode142
      • Setting up the Button Lock142
      • Setting up the USB Lock143
      • Managing External Devices143
      • Using AirPlay143
      • Restoring the TV to the factory settings143
    • HbbTV144
    • Using a TV Viewing Card (“CI or CI+ Card”)145
      • Connecting the “CI or CI+ Card” via COMMON INTERFACE slot with the CI CARD Adapter145
        • Attaching the CI CARD Adapter via COMMON INTERFACE slot145
        • Connecting the “CI or CI+ Card”146
      • Connecting the “CI or CI+ Card” via COMMON INTERFACE slot146
      • Using the “CI or CI+ Card”147
    • Teletext Feature148
      • On the Samsung Smart Remote or Remote Control148
      • On the Standard Remote Control149
      • Typical Teletext page151
  • Precautions and Notes152
    • Before Using the Recording and Timeshift Functions152
      • Before using the recording and schedule recording functions152
      • Before using the timeshift function153
    • Supported broadcasting audio options153
    • Read Before Using Apps154
    • Read Before Using the Internet Function155
      • Read before setting up a wireless Internet connection156
        • Precautions for wireless Internet156
        • Wireless security protocols156
    • Read Before Playing Photo, Video or Music Files157
      • Limitations to the use of photo, video and music files157
      • Supported subtitles158
        • Subtitle formats158
        • Video formats with subtitles158
      • Supported image formats and resolutions159
      • Supported music formats and codecs159
      • Supported video codecs (QLED TV except for 43Q7*A/50Q7*A model, Q6*A and Q5*A Series/The Frame)160
        • Other restrictions161
        • Video decoders161
        • Audio decoders161
      • Supported video codecs (43Q7*A/50Q7*A model, Q6*A/AU9 series)162
      • Supported video codecs (32Q6*A model and AU8/AU7/BEA Series)163
        • Other restrictions164
        • Video decoders164
        • Audio decoders164
      • Supported video codecs (Q5*A Series)165
        • Other restrictions166
        • Video decoders166
        • Audio decoders166
      • Supported video codecs (QN7**A series or higher)167
        • Other restrictions168
        • Video decoders168
        • Audio decoders168
    • Read After Installing the TV169
      • Picture sizes and input signals169
      • Installing an anti-theft lock169
    • Supported Resolutions for UHD Input Signals170
      • If Input Signal Plus is set to Off170
      • If Input Signal Plus is set to On170
    • Resolutions for Input Signals supported by 8K models (QN7**A series or higher)171
      • If Input Signal Plus is set to Off171
      • If Input Signal Plus is set to On171
    • Supported Resolutions for FreeSync (VRR)172
    • Supported Resolutions for Wide Screen173
    • Read Before Connecting a Computer (Supported Resolutions)174
      • IBM174
      • MAC174
      • VESA DMT175
      • VESA CVT176
      • CTA-861176
    • Supported Resolutions for Video Signals177
      • CTA-861177
      • VESA CVT178
    • Read Before Using Bluetooth Devices179
      • Restrictions on using Bluetooth179
    • Licences & Other Information180
• Troubleshooting182
  • Picture Issues182
    • Testing the picture182
  • Sound and Noise Issues188
    • Testing the sound188
  • Channel and Broadcast Issues191
  • External Device Connectivity Issues192
  • Network Issues194
  • Anynet+ (HDMI-CEC) Issues195
  • Remote Control Issues197
  • Recording Issues198
  • Apps199
  • Media Files199
  • Voice Assistant Issues200
  • Other issues202
  • Diagnosing TV operational issues204
  • Getting Support205
    • Getting support through Remote Management205
    • Finding the contact information for service205
    • Requesting service205
• FAQ206
  • The TV Screen does not Display Properly206
    • When the TV screen does not display properly206
  • The TV does not Turn On211
    • When your TV does not turn on211
  • The Picture is Distorted, or No Sound Comes Out of the Sound Bar217
    • When the TV does not connect with an external device properly217
  • Internet Access is not Available221
    • When the TV can't connect to the Internet221
  • There is No Sound or the Speakers are Making an Odd Sound226
    • When no sound comes out of the TV, or the sound is breaking up226
  • The Remote Control does not Work232
    • When the remote control does not work232
  • Updating the Software236
    • Updating to the latest TV's software236
• Accessibility Guidance242
  • Menu Learning Screen242
    • Using the Remote control242
      • Orientation of the Samsung Smart Remote or Remote Control242
      • Description of the Samsung Smart Remote or Remote Control242
    • Using the accessibility menu244
      • Running the Accessibility Shortcuts menu244
      • Running the Accessibility menu functions using the General menu244
      • Running the Accessibility menu functions using Bixby245
      • Learning about the Accessibility menu functions246
    • Using the TV with Voice Guide on248
      • Changing channel248
      • Using on-screen number entry via the Samsung Smart Remote or Remote Control248
      • Changing volume249
      • Using programme information249
    • Using the guide250
      • To view a programme on now251
      • Other options in the guide252
    • Using Schedule Viewing254
      • Setting up a schedule viewing254
      • Cancelling a scheduled viewing254
    • Using the Channel List255
    • Recording257
      • Using the instant and schedule recording options from the guide screen:257
      • Recording the programme you are watching258
      • Scheduling recording from the programme info window258
      • Changing the recording time258
      • Viewing recorded programmes259
      • Deleting a recorded programme259
    • Using Smart Hub260
      • Smart Hub260
      • Using the Smart Hub Home Screen261
    • Launching the e-Manual264
    • Using Bixby265
      • Running Bixby265