GFN3671N - GFN3671G
Freezer
User Manual
EN /
58 4595 0000 / AA
3
Contents
1. Important instructions for
safety and environment 5
1.1 General safety ..................... 5
1.1.1 HC warning..........................7
1.1.2 For products with a water
dispenser ......................................8
1.2 Intended use........................8
1.3 Children's safety .................8
1.4 Compliance with WEEE
Directive and Disposing of the
Waste Product: ............................8
1.5 Compliance with RoHS
Directive: ....................................... 8
1.6 Package information...........8
2. Your Freezer 9
3. Installation 10
3.1 Installation Instructions ...10
3.2 Reversing The Doors ........11
4.
. Before operating 14
Starting .......................................14
5. Using your refrigerator 16
5.1. Setting the operating
temperature ................................16
5.2 Indicator lights .................17
5.3 Freezing of Foodstuff ........ 18
5.4 Making ice cubes ..............18
5.5 Using interior
compartments ............................ 19
5.6 Cooling ..............................19
5.7 Placing the food ................19
6 . Maintenance and cleaning 21
6.1 Avoiding bad odours..........21
6.2 Protecting the plastic
surfaces .....................................21
7. Troubleshooting 23
4
Please read these instructions first before using your appliance
Thank you for choosing a Grundig appliance.
Please take some time to read this user manual before using your
appliance, to ensure you know how to safely operate the controls and
functions.
Carefully follow all unpacking and installation instructions to ensure the
appliance is correctly connected and fitted prior to use.
Please write your product model and serial number on the last page of
this user manual, and store in a safe location close to the appliance for
easy future reference.
This user manual may also be applicable for several other models.
Differences between models will be listed.
If you have any questions or concerns, please call our contact centre or
find help and information online at www.grundig.co.uk
Symbols and their descriptions
This instruction manual contains the following symbols:
C
Important information or useful usage
tips.
A
Warning against dangerous conditions
for life and property.
B
Warning against electric voltage.
Packaging materials of the product are
manufactured from recyclable materials
in accordance with our National
Environment Regulations.
A
A
A
C
SUPPLIER’S NAME
MODEL IDENTIFIER
(*)
INFORMATION
C
The model information as stored in the product data base
can be reached by entering following website and searching
for your model identifier (*) found on energy label.
https://eprel.ec.europa.eu/
5
1. Important instructions for safety and
environment
This section contains safety
instructions that will help protect
from risk of personal injury or
property damage. Failure to follow
these instructions shall void any
warranty.
1.1 General safety
• This appliance can be used
by children aged from 8 years
and above and persons with
reduced physical,sensory
or mental capabilities or
lack of experience and
knowledge if they have
been given supervision or
instruction concerning use
of the appliance in a safe
way and understand the
hazards involved. Children
shall not play with the
appliance. Cleaning and user
maintenance shall not be
made by children without
supervision.
• Unplug the product if a failure
occurs while it is in use.
• If the product has a failure,
it should not be operated
unless it is repaired by an
Authorised Service Agent.
There is the risk of electric
shock!
• Connect the product to a
grounded outlet protected
by a fuse complying with
the values in the rating
plate. Have the grounding
installation made by a
qualified electrician. Our
company shall not be liable
for any damages that will
arise when the product is
used without grounding in
accordance with the local
regulations.
• Unplug the product when not
in use.
• Never wash the product by
spreading or pouring water
onto it! There is the risk of
electric shock!
• Never touch the plug with
wet hands! Never unplug by
pulling on the cable, always
pull out by grabbing the plug.
• Do not plug the refrigerator if
the wall outlet is loose.
• Never connect your
refrigerator to electricity-
saving devices . Such devices
are harmful for the product.
• WARNING: When positioning
the appliance ensure the
supply cord is not trapped or
damaged.
6
• Unplug the product during
installation, maintenance,
cleaning and repairing
procedures.
• Always have repairs carried
out by the Authorised
Service Agent. The
manufacturer shall not be
held liable for damages that
may arise from procedures
carried out by unauthorised
persons.
• Do not eat ice cream and
ice cubes immediately after
you take them out of the
freezer compartment! This
may cause frostbite in your
mouth!
• Do not touch frozen food by
hand! It may stick to your
hand!
• Do not put bottled and
canned liquid beverages in
the freezer compartment.
They may burst!
• Never use steam and steam
assisted cleaning materials
to clean or defrost the
refrigerator. Steam will
cause short circuit or electric
shock since it would get into
contact with the electrical
parts in the refrigerator!
• Do not use mechanical
devices or other methods
to accelerate the defrosting
process, other than those
recommended by the
manufacturer.
• Never use the parts on your
refrigerator such as the door
and drawer as a means of
support or step. This will
cause the product to tip over
or parts of it to get damaged.
• Do not damage the cooling
circuit, where the refrigerant
is circulating, with drilling or
cutting tools. The refrigerant
that might blow out when
the gas channels of the
evaporator, pipe extensions
or surface coatings are
punctured may cause skin
irritations and eye injuries.
• Do not cover or block
the ventilation holes on
the refrigerator with any
material.
• Keep beverages with a high
alcohol content tightly closed
and vertically.
• Do not use flammable sprays
near the product since there
is the risk of fire or explosion!
7
• Flammable items or products
that contain flammable
gases (e.g. spray) as well
as the explosive materials
should never be kept in the
appliance.
• Do not place containers
filled with liquid on top of the
product. Spilling water on an
electrical component may
cause electric shocks or risk
of fire.
• Do not store products
(vaccines, heat-sensitive
medicines, scientific
materials and etc.)
that require a precise
temperature control in the
refrigerator.
• If you will not operate the
product for a long period of
time, unplug and unload the
food in it.
• If the product is equipped
with blue light, do not look
at the blue light with optical
tools.
• Exposing the product to
rain, snow, sun and wind is
dangerous with respect to
electrical safety.
• Do not overload the product.
It may fall when the door is
opened, and cause injury or
damage. Similar problems
may occur in case of putting
things on top of the product.
• If the product’s door is
equipped with a handle, do
not pull by the handle when
moving the product. The
handle may get loosened.
• Pay attention not to have your
hand or any part of your body
get caught by the moving
parts inside the product.
1.1.1 HC warning
• If the product is equipped
with a cooling system
containing R600a gas, pay
attention not to damage
the cooling system and
piping during usage and
transportation. This gas is
flammable. If the cooling
system is damaged, keep
the product away from
potential sources that can
cause the system to catch
fire and ventilate the room
in which the unit is placed
immediately.
A
• WARNING: Never
dispose the product in
fire.
8
1.1.2 For products with a
water dispenser
• Pressure of water mains
should be minimum 1 bar
and maximum 8 bars.
• Use only potable water.
1.2 Intended use
• This product has been
designed for domestic use. It
is not suitable for commercial
use and it must not be used
out of its intended use.
• Product must be used only
for storing food.
• The manufacturer waives
any responsibility arisen
from incorrect usage or
transportation.
1.3 Children's safety
• Packaging materials are
dangerous for the children.
Keep packaging materials in
a safe place away from reach
of the children.
• Electrical products are
dangerous for the children.
Keep children away from the
product when it is in use.
• If the product's door is
equipped with a lock, keep
the keys away from reach of
children.
1.4 Compliance with WEEE
Directive and Disposing
of the Waste Product:
This product complies with EU
WEEE Directive (2012/19/EU).
This product bears a classification
symbol for waste electrical and
electronic equipment
(WEEE).This product
has been manufactured
with high quality parts
and materials which
can be reused and are
suitable for recycling. Do
not dispose of the waste product
with normal domestic and other
wastes at the end of its service
life. Take it to the collection center
for the recycling of electrical and
electronic equipment. Please
consult your local authorities
to learn about these collection
centers.
1.5 Compliance with
RoHS Directive:
The product you have purchased
complies with EU RoHS Directive
(2011/65/EU). It does not contain
harmful and prohibited materials
specified in the Directive.
1.6 Package information
Packaging materials of the product
are manufactured from recyclable
materials in accordance with our
National Environment Regulations.
Do not dispose of the packaging
materials together with the
domestic or other wastes. Take
them to the packaging material
collection points designated by the
local authorities.
9
2. Your Freezer
C
Figures in this user manual are schematic and may not match
the product exactly. If the subject parts are not included in the
product you have purchased, then those parts are valid for other
models.
* May not be available in all models
1. Thermostat
2. Flap (Fast-Freeze compartment)
3. Drawers
4. Adjustable front feet
1
2
2
3
3
3
3
3
4
MAX.
1
2
3
4
1
2
2
3
3
3
3
3
4
MAX.
1
2
3
4
10
3. Installation
3.1 Installation Instructions
1.
The space in the room whe-
re the appliance is installed
must not be smaller than 10
cubic metres.
2. If possible avoid placing the
appliance near cookers, ra-
diators or in direct sunlight
as this will cause the comp-
ressor to run for long peri-
ods. If installed next to a so-
urce of heat or refrigerator,
maintain the following mini-
mum side clearances:
)From Cookers 2” )50 mm
)From Radiators 2” )300 mm
From Refrigerators or Freezers 1” )25
)mm
3. Make sure that sufficient
room is provided around the
appliance to ensure free air
circulation. Allow a mini-
mum of 60 mm (2.4 inches)
between the top of the app-
liance and the ceiling or the
underside of a wall cupbo-
ard.
4. Fit the two plastic wall spa-
cers supplied onto the con-
denser at the back of the
appliance by rotating them
1/4 turn.
5. The appliance should be lo-
cated on a smooth surfa-
ce. The two front feet can
be adjusted as required.To
ensure that,your appliance
is standing upright adjust
the two front feet by tur-
ning clockwise or anti-
clockwise, until the product
is in firm contact with the
floor. Correct adjustment of
feet avoids excessive vibra-
tion and noise.
6. Refer to “Cleaning and
Care” section to prepare
your appliance for use.
7. A special receptacle is
supplied to store the mains
plug during transit. The re-
ceptacle is fixed at the back
of the cabinet, on the right
hand side of the compres-
sor. (See diagram) Gently
remove the plug from the
receptacle. Never pull the
mains cord, you may da-
mage the appliance. In the
case of transportation, en-
sure you locate the plug in
the receptacle provided to
avoid transit damage. tran-
sit provided to avoid transit
damage.
11
3.2 Reversing The Doors
We recommend that you reverse
the door before switching on for the
first time.
Tools required: Small and medium
size flat and cross-headed
screwdrivers, a pair of pliers.
Spare Parts supplied in the plastic
bag: The following parts, which are
exclusively for left hand side fitted
hinge operation are supplied in a
plastic bag with the appliance:
- Door top trim hinge covers – there
are 2 different parts, one for each
side of top trim.
We suggest you keep all the parts
supplied in the plastic bag and also
parts, which have been removed
when reversing the door, in a safe
place for possible future, re-use.
Important:
We suggest you ask somebody
to help you when moving the
appliance around and to hold the
door when removing / re-fitting
hinges and the door to avoid any
injury and damage to the product.
Please refer to diagrams supplied.
To follow numbers in brackets
below, refer to the main diagram.
1. Switch off the appliance at
the socket outlet and pull
out the mains plug.
2. Remove all loose items and
fittings and food inside the
appliance.
3. Gently prise off plastic hin-
ge covers on both sides
of front top panel using a
small flat-headed screwdri-
ver. (1-2)
4. Unscrew the bolts of the top
hinge and remove top hin-
ge. (3)
5. Remove door carefully off the
bottom hinge and stand door up-
right in a safe place.(4)
6. Gently prise off plastic hinge co-
ver on door top trim. Fit the ot-
her door top trim plastic off hin-
ge cover supplied in the plastic
bag.(5)
7. Gently tilt the appliance back
against a strong wall on its rear
side sufficiently to allow the lo-
wer hinge to be removed. Take
care to protect the appliance,
your wall and floor coverings.
You can utilise the original pac-
kaging to do this.
Once you tilt the appliance back,
check to make sure the applian-
ce is completely stable and safe
before you carry
on. (6)
8. Unscrew and remove the front
feet and 1 bolt. (7)
9. Unscrew and remove the bottom
hinge. (8)
10. Unscrew and remove the bottom
hinge door stopper and bushing
and reposition them on the other
side while rotating the bus-
hing 180°. (9)
11. Fit the bottom hinge and tigh-
ten the screws as shown in figu-
re. (10)
12. Fit the other front feet as shown
in figure. (11)
13. Rotate the top hinge 180°.
Unscrew the hinge pin and re-
tighten it to the opposite side.
(12)
14. Fit the top hinge on the left hand
side bushing of the door. (13)
15. Locate and re-fit door to bottom
hinge pin. (14)
16. Re-fit the upper hinge on the
opposite side by using a flat hea-
ded screwdriver. (15)
12
17. Fit front top panel plastic hin-
ge covers on the opposite si-
des. (16)
18. Remove the handle cover
gently taking care not to dama-
ge the appliance.(17)
19. Unscrew and remove the hand-
le (18). Do not unscrew the yel-
low coloured screws!
20. Rotate 180 degrees and fit
handle to the other side af-
ter removing hole plugs gently.
(19,20)
21. Fit the handle cover.(21)
22. Adjust the two front feet if ne-
cessary.
23. Check that door opens and clo-
ses easily, it is aligned correctly
and there are no gaps allowing
air into the cabinet. If there are
gaps between the door seal
and the cabinet, adjust the door
seal by gently pulling away
from the door using fingers.
24. Check that all the hinge screws
are tightened. Avoid over tigh-
tening the screws.
25. Put all items, fittings back in
the appliance.
26. Wait for at least 4 hours to al-
low the system to settle before
switching on.
27. Once the correct storage tem-
peratures have been reached in
the appliance, put back all the
food.
13
Reversing the doors
Proceed in numerical order .
14
4.. Before operating
Starting
Final Check
Before you start using the
refrigerator check that:
1. For a freestanding appliance;
‘this refrigerating appliance is
not intended to be used as a
built-in appliance.
2. The front feet have been
adjusted so the appliance is
level.
3. The interior is dry and air can
circulate freely at the rear.
4. Clean the interior as recom-
mended under “CLEANING
AND CARE.”
5. Insert the plug into the wall
socket and switch on the
electricity supply. Avoid
accidental disconnection by
taping over the switch. Green
light will glow and the comp-
ressor will start running in
about five minutes.
6. You will hear a noise as the
compressor starts up. The li-
quid and gases sealed within
the refrigeration system may
also give rise to noise, whet-
her the compressor is run-
ning or not which is quite nor-
mal.
7. If you are going to store fro-
zen food open the freezer
door and check that the fast-
freeze mode is off.( thermos-
tat knob is not set to maxi-
mum position and the amber
light is not on). When tempe-
rature reaches -18 °C or be-
low, you can put in your fro-
zen food. (See Storing Frozen
Food ).
8. If you are going to freeze
fresh food, you must switch
the thermostat knob to ma-
ximum position. The amber
light will come on and you
must wait at least three ho-
urs before putting in your
fresh food to be frozen. (See
Freezing Fresh Food)
9. Front edges of the cabinet
may feel warm. This is nor-
mal. These areas are desig-
ned to be warm to avoid con-
densation.
10. We recommend that you set
the thermostat knob at MIN
setting and monitor
the temperature to ensure
the appliance maintains de-
sired storage temperatures
(See Temperature Control and
Adjustment section).
Important Note :
11. If there is a power failure do
not open the door. Frozen
food should not be affected if
the failure lasts for less than
18 hours. If the failure is lon-
ger, then the food sho-
uld be checked and either ea-
ten immediately or cooked
and then re-frozen.
12. If you find the freezer door
difficult to open just after you
have closed it, don’t worry.
This is due to the pressure
difference which will equa-
lise and allow the door
to open normally after a few
15
moments.
13. You will hear a vacuum
sound just after closing the
door. This is quite
normal.
14. When you switch on, the
appliance will not start im-
mediately, because the
appliance incorporates a
protection device in the
electronics - wait for about
5 minutes.
15. If the freezer door is left
open [Or ajar], the door
open alarm will be activa-
ted in a few minutes. You
will hear the audible alarm
‘’beep’’ warning to make
you aware that the door is
not shut fully. As soon as
you close the door, the au-
dible alarm would cancel
itself.
16. Since hot and humid air will
not directly penetrate into
your product when the doors
are not opened, your product
will optimize itself in conditi-
ons sufficient to protect your
food. Functions and compo-
nents such as compressor,
fan, heater, defrost, lighting,
display and so on will operate
according to the needs to con-
sume minimum energy under
these circumstances.
16
C
Figures in this user manual are schematic and may not match
the product exactly. If the subject parts are not included in the
product you have purchased, then those parts are valid for other
models.
5. Using your refrigerator
5.1. Setting the operating temperature
The operating temperature is
regulated by the temperature
control.
1 = Lowest cooling setting
(Warmest setting)
4 = Highest cooling setting (Coldest
setting)
Please choose the setting
according to the desired
temperature.
The interior temperature also
depends on ambient temperature,
the frequency with which the door
is opened and the amount of foods
kept inside.
Frequently opening the door
causes the interior temperature to
rise.
For this reason, it is recommended
to close the door again as soon as
possible after use.
The normal storage temperature
of your appliance should be -18
°C (0 °F). If the thermostat knob
is turned counter clockwise from
position 1, the appliance will be
switched off and “click” sound will
be heard. Lower temperatures
can be obtained by adjusting the
thermostat knob towards Position
4.
We recommend checking the
temperature with a thermometer
to ensure that the storage
compartments are kept to the
desired temperature. Remember
to take the reading immediately
since the thermometer
temperature will rise very rapidly
after you remove it from the
freezer.
17
5.2 Indicator lights
There are three coloured indicator
lights located inside the appliance
which show the operating mode of
the freezer.
Amber Indicator
Illuminates when the thermostat
is set to max and stays on until the
fast freeze operation is deactivated
automatically or manually.
Fast-freeze operation is for
freezing fresh food (see Freezing
Fresh Food section).
Green Indicator
Illuminates when the appliance is
connected to the mains and will
glow as long as there is electricity
present. The green indicator does
not give any indication of the
temperature inside the freezer.
Red Indicator High Temperature
Alarm
After the appliance is turned on for
the first time the alarm is not
active for 12 hours (The red LED
indicator is switched off).
After this period of time the red
LED indicator is switched on in the
following situations:
-If the appliance is overloaded with
fresh food -If the door is left open
for a long time by mistake.In these
situations the red LED indicator
will continue to be switched on
until the appliance reaches the
preset temperature. If the red LED
indicator is still switched on then
wait for 24 hours before calling
service.
Thermostat knob
The thermostat control is located
on the indicator light frame.
Important:
When you set to fast freeze (max)
or adjust the set temperature,
there may be a short delay
before the compressor starts to
operate. This is normal and not a
compressor fault.
Freezing
Freezing food
You can use the appliance for
freezing fresh food as well as for
storing pre-frozen food.
Please refer to the
recommendations given on the
packaging of your food.
•Attention
Do not freeze fizzy drinks, as the
bottle may burst when the liquid in
it is frozen.
18
Be careful with frozen products
such as coloured ice-cubes.
Do not exceed the freezing capacity
of your appliance in 24 hours. See
the rating label.
In order to maintain the quality
of the food, the freezing must be
effected as rapidly as possible.
Thus, the freezing capacity will not
be exceeded, and the temperature
inside the freezer will not rise.
•Attention
Keep the already deep-frozen food
always separated with freshly
placed food.
If you find the freezer door difficult
to open just after you have closed
it, don’t worry. This is due to the
pressure difference which will
equalize and allow the door to
open normally after a few minutes.
You will hear a vacuum sound just
after closing the door. This is quite
normal.
Fast freeze
If large amounts of fresh food
are going to be frozen, adjust the
control knob to max. 24 hours
before putting the fresh food in the
fast freeze compartment.
It is strongly recommended to
keep the knob at MAX. position at
least 24 hours to freeze maximum
amount of fresh food declared as
freezing capacity. Take special care
not to mix frozen food and fresh
food.
Remember to turn the thermostat
knob back to its previous position
once food has frozen.
5.3 Freezing of Foodstuff
To activate fast freeze function,
please turn the knob to MAX
position. 50 hours after the fast
freeze function was activated, the
appliance with automaticly switch
to normal function. If there’s no
intend to freeze new fresh food,
do not switch the knob to MAX
setting. If the knob is left at the
MAX position, since appliance
is previously turned to normal
running conditions; in order to
activate the Quick Freeze Function
again, please switch the knob out
of MAX position and then switch
it to MAX again. For the best
possible freezing performance, the
fresh food to be frozen should be
introduced 24 hours after starting
the quick freeze function.
5.4 Making ice cubes
Fill the ice-cube tray 3/4 full with
water and place it in the freezer.
As soon as the water has turned
into ice, you can take out the ice
cubes.
Never use sharp objects such as
knives or forks to remove the ice
cubes. There is a risk of injury!
Let the ice cubes slightly thaw
instead, or put the bottom of
the tray in hot water for a short
moment.
19
5.5 Using interior
compartments
Body shelves: Distance between
the shelves can be adjusted when
necessary.
Crisper: Vegetables and fruits can
be stored in this compartment for
long periods without decaying.
Bottle shelf: Bottles, jars and tins
can be placed in these shelves.
5.6 Cooling
Food storage
The fridge compartment is for the
short-term storage of fresh food
and drinks.
Store milk products in the intended
compartment in the refrigerator.
Bottles can be stored in the bottle
holder or in the bottle shelf of the
door.
Raw meat is best kept in
a polyethylene bag in the
compartment at the very bottom of
the refrigerator.
The bottom compartment is the
salad crisper, meat is best kept in
the super fresh zone, which is the
drawer above the salad crisper.
Allow hot foods and beverages to
cool to room temperature prior to
placing them in the refrigerator.
• Attention
Store concentrated alcohol only
standing upright and tightly closed.
• Attention
Do not store explosive substances
or containers with flammable
propellant gases (canned cream,
spray cans etc.) in the device.
There is a danger of explosion.
5.7 Placing the food
Egg tray Egg
Fridge
compartment
shelves
Food in pans,
covered plates
and closed
containers
Fridge
compartment
door shelves
Small and
packaged food
or drinks (such
as milk, fruit
juice and beer)
Crisper
Vegetables and
fruits
Super Fresh
Zone
meat and fish
Defrosting of the appliance
The appliance defrosts
automatically.
20
CThis appliance is equipped
with Freezer Guardwhich ensures
that at the advised setting [4 - four
on the knob] the frozen food in the
freezer will not defrost even if the
ambient temperature falls as low
as -15 °C. So you may then install
your appliance in a garage or an
unheated room without having
to worry about frozen food in the
freezer being spoilt. When the
ambient temperature returns to
normal, you may change the knob
setting to suit your needs.
21
6 . Maintenance
and cleaning
Service life of the product extends
and frequently faced problems
decrease if cleaned at regular
intervals.
B
WARNING: Unplug the
product before cleaning it.
• Never use gasoline, benzene or
similar substances for cleaning
purposes.
• Never use any sharp and
abrasive tools, soap, household
cleaners, detergent and wax
polish for cleaning.
• Dissolve one teaspoon of
carbonate in half litre of water.
Soak a cloth with the solution
and wrung it thoroughly. Wipe
the interior of the Freezer
with this cloth and the dry
thoroughly.
• Make sure that no water enters
the lamp housing and other
electrical items.
• If you will not use the Freezer
for a long period of time, unplug
it, remove all food inside, clean
it and leave the door ajar.
• Check regularly that the door
gaskets are clean. If not, clean
them.
• To remove door and body
shelves, remove all of its
contents.
• Remove the door shelves by
pulling them up. After cleaning,
slide them from top to bottom to
install.
• Never use cleaning agents or
water that contain chlorine to
clean the outer surfaces and
chromium coated parts of
the product. Chlorine causes
corrosion on such metal
surfaces
6.1 Avoiding bad odours
Materials that may cause odour
are not used in the production
of our Freezers. However, due
to inappropriate food preserving
conditions and not cleaning the
inner surface of the Freezers
as required can bring forth the
problem of odour. Pay attention to
following to avoid this problem:
• Keeping the Freezers clean
is important. Food residuals,
stains, etc. can cause odour.
Therefore, clean the Freezers
with Sodium Bicarbonate
dissolved in water every few
months.Never use detergents
or soap.
• Keep the food in closed
containers. Microorganisms
spreading out from uncovered
containers can cause
unpleasant odours.
• Never keep the food that have
passed the best before dates
and spoiled in the Freezer.
6.2 Protecting the
plastic surfaces
Do not put liquid oils or oil-cooked
meals in your Freezer in unsealed
22
containers as they damage the
plastic surfaces of the Freezer. If
oil is spilled or smeared onto the
plastic surfaces, clean and rinse
the relevant part of the surface at
once with warm water.
23
7. Troubleshooting
Check this list before contacting
the service. Doing so will save you
time and money. This list includes
frequent complaints that are not
related to faulty workmanship
or materials. Certain features
mentioned herein may not apply to
your product.
The refrigerator is not working.
• The power plug is not fully
settled. >>> Plug it in to settle
completely into the socket.
• The fuse connected to the
socket powering the product
or the main fuse is blown. >>>
Check the fuses.
Condensation on the side wall of
the cooler compartment (MULTI
ZONE, COOL, CONTROL and FLEXI
ZONE).
• The door is opened too
frequently >>> Take care not
to open the product’s door too
frequently.
• The environment is too humid.
>>> Do not install the product in
humid environments.
• Foods containing liquids are
kept in unsealed holders. >>>
Keep the foods containing
liquids in sealed holders.
• The product’s door is left open.
>>> Do not keep the product’s
door open for long periods.
• The thermostat is set to too
low temperature. >>> Set the
thermostat to appropriate
temperature.
Compressor is not working.
• In case of sudden power failure
or pulling the power plug
off and putting back on, the
gas pressure in the product’s
cooling system is not balanced,
which triggers the compressor
thermic safeguard. The product
will restart after approximately 6
minutes. If the product does not
restart after this period, contact
the service.
• Defrosting is active. >>>
This is normal for a fully-
automatic defrosting product.
The defrosting is carried out
periodically.
• The product is not plugged in.
>>> Make sure the power cord is
plugged in.
• The temperature setting
is incorrect. >>> Select the
appropriate temperature
setting.
• The power is out. >>> The
product will continue to operate
normally once the power is
restored.
The refrigerator’s operating noise
is increasing while in use.
• The product’s operating
performance may vary
depending on the ambient
temperature variations. This is
normal and not a malfunction.
The refrigerator runs too often or
for too long.
• The new product may be larger
than the previous one. Larger
products will run for longer
periods.
• The room temperature may
be high. >>> The product will
normally run for long periods in
higher room temperature.
• The product may have been
recently plugged in or a new
food item is placed inside. >>>
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The product will take longer to
reach the set temperature when
recently plugged in or a new
food item is placed inside. This
is normal.
• Large quantities of hot food may
have been recently placed into
the product. >>> Do not place
hot food into the product.
• The doors were opened
frequently or kept open for
long periods. >>> The warm air
moving inside will cause the
product to run longer. Do not
open the doors too frequently.
• The freezer or cooler door may
be ajar. >>> Check that the
doors are fully closed.
• The product may be set to
temperature too low. >>> Set the
temperature to a higher degree
and wait for the product to reach
the adjusted temperature.
• The cooler or freezer door
washer may be dirty, worn out,
broken or not properly settled.
>>> Clean or replace the washer.
Damaged / torn door washer
will cause the product to run for
longer periods to preserve the
current temperature.
The freezer temperature is very
low, but the cooler temperature is
adequate.
• The freezer compartment
temperature is set to a very
low degree. >>> Set the freezer
compartment temperature to a
higher degree and check again.
The cooler temperature is very
low, but the freezer temperature
is adequate.
• The cooler compartment
temperature is set to a very
low degree. >>> Set the freezer
compartment temperature to a
higher degree and check again.
The food items kept in cooler
compartment drawers are frozen.
• The cooler compartment
temperature is set to a very
low degree. >>> Set the freezer
compartment temperature to a
higher degree and check again.
The temperature in the cooler or
the freezer is too high.
• The cooler compartment
temperature is set to a very high
degree. >>> Temperature setting
of the cooler compartment has
an effect on the temperature in
the freezer compartment. Wait
until the temperature of relevant
parts reach the sufficient level
by changing the temperature of
cooler or freezer compartments.
• The doors were opened
frequently or kept open for long
periods. >>> Do not open the
doors too frequently.
• The door may be ajar. >>> Fully
close the door.
• The product may have been
recently plugged in or a new
food item is placed inside. >>>
This is normal. The product
will take longer to reach the
set temperature when recently
plugged in or a new food item is
placed inside.
• Large quantities of hot food may
have been recently placed into
the product. >>> Do not place
hot food into the product.
Shaking or noise.
• The ground is not level or
durable. >>> If the product is
shaking when moved slowly,
adjust the stands to balance the
25
product. Also make sure the
ground is sufficiently durable to
bear the product.
• Any items placed on the product
may cause noise. >>> Remove
any items placed on the product.
The product is making noise of
liquid flowing, spraying etc.
• The product’s operating
principles involve liquid and gas
flows. >>> This is normal and
not a malfunction.
There is sound of wind blowing
coming from the product.
• The product uses a fan for the
cooling process. This is normal
and not a malfunction.
There is condensation on the
product’s internal walls.
• Hot or humid weather will
increase icing and condensation.
This is normal and not a
malfunction.
• The doors were opened
frequently or kept open for long
periods. >>> Do not open the
doors too frequently; if open,
close the door.
• The door may be ajar. >>> Fully
close the door.
There is condensation on the
product’s exterior or between the
doors.
• The ambient weather may be
humid, this is quite normal
in humid weather. >>> The
condensation will dissipate
when the humidity is reduced.
The interior smells bad.
• The product is not cleaned
regularly. >>> Clean the interior
regularly using sponge, warm
water and carbonated water.
• Certain holders and packaging
materials may cause odour.
>>> Use holders and packaging
materials without free of odour.
• The foods were placed in
unsealed holders. >>> Keep the
foods in sealed holders. Micro-
organisms may spread out of
unsealed food items and cause
malodour. Remove any expired
or spoilt foods from the product.
The door is not closing.
• Food packages may be blocking
the door. >>> Relocate any items
blocking the doors.
• The product is not standing
in full upright position on the
ground. >>> Adjust the stands to
balance the product.
• The ground is not level or
durable. >>> Make sure the
ground is level and sufficiently
durable to bear the product.
The vegetable bin is jammed.
• The food items may be in
contact with the upper section of
the drawer. >>> Reorganize the
food items in the drawer.
If The Surface Of The Product Is
Hot.
• High temperatures may be
observed between the two
doors, on the side panels and at
the rear grill while the product
is operating. This is normal
and does not require service
maintenance!Be careful when
touching these areas.
A WARNING:
If the problem persists after
following the instructions in this
section, contact your vendor or an
Authorised Service. Do not try to
repair the product.
26
GRUNDIG UK AND IRELAND STANDARD MANUFACTURER GUARANTEE
TERMS AND CONDITIONS
Your new Grundig product is guaranteed against faulty materials,
defective components or manufacturing defects.
The standard guarantee starts from the date of original purchase of the
product, and lasts for a period of thirty six (36) months unless Beko plc
(the “Manufacturer”) agrees to extend the guarantee for the product in
writing.
If you have registered the product within 90 days of purchase by
completing the online registration form, then the standard 36 month
guarantee will be extended to 60 months, under the same terms and
conditions as detailed below
If you have any questions about the guarantee on your product (including
how long it is valid), please contact your retailer or our contact centre on
0333 207 9920 (UK and Northern Ireland) or 01 691 0203 (Republic of
Ireland)
This guarantee does not in any way diminish or affect your statutory
rights in connection with the product. This guarantee is in addition to
your statutory rights as a consumer. If you have any questions about
these rights, please contact the retailer from which you purchased the
product. In certain circumstances, it is possible that your statutory rights
may offer additional or higher levels of protection than those offered
under the terms of this guarantee.
What is covered by this guarantee?
• Repairs to the product required as a result of faulty materials,
defective components or manufacturing defects.
• Functional replacement parts to repair a product.
• The costs of a Grundig Approved Engineer to carry out the repair.
What is not covered?
• Transit and delivery damage.
• Cabinet or appearance parts, including but not limited to control
knobs, flaps and handles.
• Accessories and/or consumable items including but not limited to ice
trays, scrapers, cutlery baskets, filters and light bulbs.
• Repairs necessary as a direct or indirect result of:
-Accidental damage, misuse or abuse of a product.
-An attempted repair of a product by anyone other than a Grundig
Approved Engineer (the “Engineer”).
27
-Installation or use of a product where such installation or use
fails to meet the requirements contained in this guarantee or the User
Instructions Booklet.
• Repairs to a product operated at any time on commercial or non-
residential household premises (unless we have previously agreed to the
installation environment).
This guarantee is limited to the cost of repairing the product. To the
extent permitted by law, the Manufacturer does not accept and will not
be held liable for any financial loss incurred in connection with the failure
of any product to operate in accordance with the expected standards.
Such financial loss includes but is not limited to loss arising from:
• Time taken off work.
• Damaged food, clothing or other items.
• Meals taken at restaurants or from takeaways.
• General compensation for inconvenience.
Important Notes
1. Your product is designed and built for domestic household use
only.
2. The guarantee will automatically be void if the product is instal-
led or is used in commercial or non-residential domestic house-
hold premises, unless we have previously agreed to the installati-
on environment.
3. The product must be correctly installed, located and opera-
ted in accordance with the instructions contained in the User
Instructions Booklet provided with your product.
4. Professional installation by a qualified Electrical Domestic
Appliance Installer is recommended for all Washing Machines,
Dishwashers and Electric Cookers (as incorrect installation may
result in you having to pay for the cost of repairing the product).
5. Gas Cookers must be professionally installed by a Gas Safe (or
Gas Networks Ireland for Republic of Ireland) registered gas ins-
taller.
6. This guarantee is given in respect of products purchased and
used within the United Kingdom and the Republic of Ireland.
7. This guarantee is effective from the initial date of purchase of a
new product from an authorised retailer and will be void if the
product is resold.
8. This guarantee does not apply to graded sales (where the product
is purchased as a “second”).
9. Possession of a copy of these terms and conditions does not ne-
cessarily mean that a product has the benefit of this guarantee. If
you have any questions, please call our Call Centre on the num-
ber set out above.
10. The Manufacturer reserves the right to terminate the guarantee
if its staff or representatives are subjected to physical or verbal
abuse in the course of carrying out their duties.
28
11. Optional extras, where available (i.e. extendable feet) are suppli-
ed on a chargeable basis only.
Does Grundig offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may
at its sole discretion, replace your product with a new product instead
of carrying out a repair. Where a replacement is offered, this would
normally be an identical model but when this is not possible, a model
of similar specification will be provided. The Manufacturer will cover
the costs and arrange for the delivery of the new product and for the
return of the old product. Any costs related to disconnecting the faulty
product and installing the replacement product will not be borne by
the Manufacturer unless previously agreed to in writing. The original
guarantee will continue to apply to the replacement product; the new
product will not come with a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments
outside these hours may be possible at the sole discretion of the
Manufacturer but cannot be guaranteed. Whilst our Engineers will
endeavour to minimize inconvenience and to meet requests for specific
timed appointments, this cannot be guaranteed. We will not be liable
for delays or if it is unable to carry out a repair because a convenient
appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your
product is covered by this guarantee with a proof of purchase. The
Manufacturer reserves the right to charge for the reasonable cost of any
service call if:
• You cannot provide evidence that your product is covered by this
guarantee.
• Where a service call has been made and the engineer finds that there
is no fault with your product.
• That your product has not been installed or operated in accordance
with the User Instructions Booklet.
• That the fault was caused by something other than faulty materials,
defective components or manufacturing defects.
• For missed appointments.
29
Payment of these costs are due immediately upon the Engineer providing
you with an invoice. The Manufacturer reserves the right to terminate
the guarantee if you fail to pay the costs for the service call in a timely
manner.
If you are a resident of the United Kingdom, this guarantee will be
governed by English law and subject to the English Courts, save where
you live in another part of the United Kingdom, in which case the law and
courts of that location will apply.
If you are resident in the Republic of Ireland, this guarantee will be
governed by Irish law and the Irish courts will have jurisdiction.
This guarantee is provided by Beko plc. Beko House, 1 Greenhill
Crescent, Watford, Hertfordshire. WD18 8QU.
Beko plc is registered in England and Wales with company registration
number 02415578.
GRUNDIG UK AND IRELAND ECO INVERTER MOTOR GUARANTEE
TERMS AND CONDITIONS
This 10 year guarantee relates to Grundig products that feature the Eco
Inverter Motor.
The Eco Inverter Motor guarantee terms and conditions are in addition
to our Standard guarantee terms and conditions detailed in the previous
section.
In order to activate the 10 year guarantee you MUST register the
appliance within 90 days of the original purchase date. You can register
by first visiting grundig.co.uk/register and by following the online
instructions.
Grundig Free standing and Built-in appliances come with a 36 month
parts and labour guarantee as standard, which can be extended to a 60
months parts and labour guarantee by registering within 90 days of the
original purchase date
To make a claim against your Grundig Eco Inverter Motor Guarantee (the
“Guarantee”), all customer and product details must be registered with
Beko plc using the procedure outlined below.
1. This extra 7 years (or 5 years for appliances registered within 90
days of the original purchase date) Guarantee is only effective af-
ter the expiration of the standard manufacturer’s guarantee.
30
2. It is only valid for the Eco Inverter motors of selected washing
machines, washer-dryers, tumble dryers and dishwashers. It
does not cover any labour charge or any other components of the
product. In addition, it is only valid for one replacement of the Eco
Inverter motor during the extra 7 years (or 5 years for appliances
registered within 90 days of the original purchase date) guaran-
tee period.
3. To activate your guarantee, you MUST register your appliance
within 90 days of the original purchase date, by visiting Grundig.
co.uk/register.
4. Customers will receive a unique reference code as proof of gua-
rantee validation by email or post, which must be quoted at the
time of a claim being made.
5. Any repair/replacement of the Eco Inverter motor must only be
carried out by an authorised Grundig Service Agent (the “Service
Agent”).
6. Labour for the repair/replacement of the Eco Inverter motor is
not included in this guarantee and is chargeable directly by the
Service Agent.
7. Any additional components fitted to the product at any time will
not be covered by this guarantee and will be chargeable directly
by the Service Agent.
8. The guarantee is not transferable and cannot be exchanged for
cash.
9. There are no alternative or additional offers to this Guarantee.
10. The guarantee is exclusive of the manufacturer’s standard gua-
rantee.
11. The Terms and Conditions shown above are in addition to the
standard terms and conditions of your product guarantee. Please
read and refer to such Terms and Conditions when making any
claim.
12. We may use the information you provide for marketing purposes
and to analyse your purchasing preferences. We may keep your
information for a reasonable period for these purposes in ac-
cordance with the applicable Data Protection Laws and General
Data Protection Regulations (GDPR). You can opt into this service
during the registration process. Further details are available at
http://www.Grundig.co.uk/cookie-and-privacy.
13. These Terms and Conditions are governed by the laws of England
and Wales; manufacturer: Beko plc, Beko House, 1 Greenhill
Crescent, Watford WD18 8QU. Company Registration Number:
02415578.
31
HOW TO OBTAIN SERVICE FOR YOUR APPLIANCE
Please keep your purchase receipt or other proof of purchase details in a
safe place; you will need to have this documentation available should the
product require attention under guarantee.
Please take a few moments to complete the details below, as you will
need this information when you call us, or to use our online services.
When you call us you may be required to input your serial number into
your telephone keypad. For help please visit grundig.co.uk/support/
model-finder
• The product model number is printed on the Operating Instruction
Booklet / User guide
• The product model and serial number is printed on the Rating Label
affixed to the appliance.
• The Retailer (Purchased from) and Date of purchase will be printed on
your purchase receipt or other proof of purchase paperwork
Recording of these details alone will not count as proof of purchase.
A valid proof of purchase is required for requesting service under
guarantee.
Model number Serial number Purchased from Date of purchase
For service under guarantee or for product advice please call our
Contact centre
Before requesting service please check the troubleshooting guide in the
Operating Instructions booklet, as a charge may be levied where no fault
is found, and even though your product may still be under guarantee.
After arranging service the area around the product must be easily
accessible to the Engineer, without the need for cabinets or furniture to
be removed or moved.
It is your responsibility to ensure our Engineers have a clean and safe
environment to carry out any repairs.
Please have your Model number and Serial number available when you
call us, as you may be required to input your serial number into your
telephone keypad during your call.
32
UK Mainland & Northern Ireland:
0333 207 9920
Landline or mobile calls to 0333 numbers cost no more than calls to
geographic numbers 01 or 02, and are charged at the basic rate. Calls
from landlines and mobiles are included in free call packages but please
check with your telephone service provider for exact call charges.
Republic of Ireland:
01 691 0203
Service once the manufacturers guarantee has expired
If you have purchased an extended guarantee please refer to the
instructions contained within the extended guarantee agreement
document, otherwise please call us using the appropriate number above,
where service can be obtained at a charge.
Should you experience any difficulty in obtaining service please call us on
0333 207 9920 or 01 691 0203
Contact us though our website
Send us a secure message through our online contact us form. Please
visit our website, click Contact Us and choose a product support topic
from the list of options. Complete the required details and click send
message.
Product registrations
For UK and Republic of Ireland product registrations please visit grundig.
co.uk/register.
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