User Manual Samsung QN65Q6DAAFXZA Qled 4k Smart Tv 2021

Optical cables are used to transmit audio signals to external speakers with low signal loss.

Optical cables can't transmit video signals.

- When Autorun Samsung Business TV App is set to On while Autorun Last App is turned On, the Samsung Business TV app runs automatically when your TV is turned on.

- The Samsung Business TV app on the Home Screen is installed automatically after you consent to the service agreement and the collection and use of personal information.

- You can reset the Smart Hub settings. To reset Smart Hub, enter the PIN. The default PIN is "0000." You can set the PIN in Settings > General > System Manager > Change PIN.

Troubleshooting

If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not addressed in the Troubleshooting section, view the FAQ section or contact the Samsung Call Center.

Picture Issues

When the TV has trouble with the picture, these steps may help resolve the problem.

Testing the picture

Settings > Support > Device Care > Self Diagnosis > Picture Test

Before you review the list of problems and solutions below, use Picture Test to determine if the problem is caused by the TV. Picture Test displays a high definition picture you can examine for flaws or faults.

Flickering and Dimming

If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features.

Disable Brightness Optimization, Brightness Reduction, Motion Lighting, or Contrast Enhancer.

• Settings > General > Power and Energy Saving > Brightness Optimization
• Settings > General > Power and Energy Saving > Brightness Reduction
• Settings > General > Power and Energy Saving > Motion Lighting
• Settings > Picture > Expert Settings > Contrast Enhancer

Run Picture Test. When the tested image quality is normal, check the signal of the connected device.

• Settings > Support > Device Care > Self Diagnosis > Picture Test

Component Connections and Screen Color

If the color on your TV screen is not correct or the black and white colors are off, run Picture Test.

• Settings > Support > Device Care > Self Diagnosis > Picture Test

If the test results indicate that the problem is not caused by the TV, do the following:

When using the One Connect Box, confirm that its video input connectors are connected to the correct external device video output connectors.

When using the component cable, confirm that the green (Y), blue (Pb), and red (Pr) jacks are plugged into their proper connectors.

For more information about how to connect an external device, run Connection Guide.

• Source > Connection Guide

Screen Brightness

If the screen appears too dim, try changing the settings under Reset Picture or disabling Brightness Optimization.

• Settings > Picture > Expert Settings > Reset Picture
• Settings > General > Power and Energy Saving > Brightness Optimization

If the colors on your TV are correct but just a little too dark or bright, try adjusting the following settings first.

• Settings > Picture > Expert Settings > Contrast
• Settings > Picture > Expert Settings > Brightness
• Settings > Picture > Expert Settings> Sharpness
• Settings > Picture > Expert Settings > Color
• Settings > Picture > Expert Settings > Tint (G/R)

Blurring, or Juddering

If you notice blurring or juddering on the screen, use the Picture Clarity Settings function to resolve the issue.

• Settings > Picture > Expert Settings > Picture Clarity Settings

Unwanted Powering Off

If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions.

See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specified period of time.

• Settings > General > System Manager > Time > Sleep Timer

If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it.

• Settings > General > Power and Energy Saving > Auto Power Off
• Settings > General > System Manager Time > Off Timer

Problems Powering On

If you are having problems powering on your TV, there are a number of things to check before calling the service department.

Confirm that the TV's power cord is connected correctly at both ends and that the remote control is operating normally.

Make sure that the antenna cable or cable TV cable is firmly connected.

If you have a cable box or satellite box, confirm that it is plugged in and turned on.

In case of a model that supports One Connect Box, check the One Invisible Connection or One Connect Cable between the TV and One Connect Box.

Unable to find a Channel

If your TV is not connected to a cable box or satellite box, run Auto Program.

• Settings > Broadcasting > Auto Program

When using a broadcast receiver such as set-top box and IPTV, check the connection to the TV.

• Source > Connection Guide

When the symptom persists, contact your service provider.

The TV image does not look as good as it did in the store

Store displays are tuned to a digital UHD channel or HD channel.

Change the output resolution of your devices, such as digital broadcast receiver, IPTV, and set-top box to UHD or HD.

Be sure to use an HDMI cable to enjoy high quality videos.

• Source > Connection Guide > Video Device > HDMI

To connect the TV with your PC, make sure that your PC's graphic card supports UHD resolutions.

For more information about the supported UHD resolutions, refer to "Supported Resolutions for UHD Input Signals."

For more information about the supported 8K resolutions, refer to "Resolutions for Input Signals supported by 8K models (QN7**A series or higher)."

Make sure that the set-top box or cable box supports the content or broadcast for UHD and set the resolution. For more information, contact your service provider.

When using a Samsung TV Plus channel, check the network connection. When the network speed is slow, the app may not work or the image quality may be poor.

The picture is distorted

The compression of video content may cause picture distortions, especially in fast moving pictures from sports programs and action movies.

If the signal reception is weak or poor, screen distortion may be visible but it is not a malfunction.

Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital channels.

The color is wrong or missing

If you’re using a Component connection, make sure that the Component cables are connected to the correct jacks.

Incorrect or loose connections may cause color problems or a blank screen.

The color is poor or the picture is not bright enough

Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Color settings.

• Settings > Picture > Picture Mode
• Settings > Picture > Expert Settings > Brightness
• Settings > Picture > Expert Settings > Sharpness
• Settings > Picture > Expert Settings > Color

See if Brightness Reduction has been enabled.

• Settings > General > Power and Energy Saving > Brightness Reduction

Try resetting the picture.

• Settings > Picture > Expert Settings > Reset Picture

There is a dotted line on the edge of the screen

Change Picture Size to 16:9 Standard.

• Settings > Picture > Picture Size Settings

Change the output resolution of your external device.

The picture is black and white

Check whether Grayscale is set to On.

• Settings > General > Accessibility > Grayscale

The picture won’t display in full screen

HD channels will have black bars on either side of the screen when displaying upscaled SD content.

Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV.

Adjust the picture size options on your external device or set the TV to full screen.

• Settings > Picture > Picture Size Settings > Picture Size

The Caption function in the TV menu is deactivated

When an external device is connected with an HDMI or Component cable, the Caption function is unavailable. Adjust the caption setting on the external device.

Captions appear on the TV screen

Turn off the Caption function in Caption Settings.

• Settings > General > Accessibility > Caption Settings > Caption

The HDR of the connected external device turns off

Expand the reception range of the corresponding HDMI input signal in Input Signal Plus.

• Settings > General > External Device Manager > Input Signal Plus

The TV remains on or does not turn on automatically.

If the surrounding area is too dark or bright, the motion sensor may not work normally. The performance of the motion sensor may be affected by the installation environment (height, tilt, obstacles). If the clothes you wear or your skin color is similar to the surrounding shading, the motion sensor may not work properly.

Motion Sensor may not be supported depending on the model or geographical area.

The TV responds to all visual changes around it (lights, displays, dogs, out-of-window changes, and other occurrences). You can adjust the response level by adjusting the sensitivity of the motion detector.

• Art > Settings > Motion Detector

Motion Detector may not be supported depending on the model or geographical area.

If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Center for assistance.

If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.

If the problem persists, check the Signal Information or refer to the external device’s user manual.

Sound and Noise Issues

When the TV has difficulties with sound, these steps may help resolve the problem.

Testing the sound

Settings > Support > Device Care > Self Diagnosis > Sound Test

If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.

How can I connect an audio device to the TV?

The connection method may differ depending on the audio device, such as HDMI eARC), Optical, Bluetooth, and Wi-Fi.

For more information about how to connect an audio device, run Connection Guide.

• Source > Connection Guide > Audio Device

There is no sound or the sound is too low at maximum volume.

Check the volume control of your TV, and then check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV.

Check the cable connection between an external device and the TV and then try cable connection again.

The picture is good but there is no sound.

Set Sound Output to TV Speaker.

• Settings > Sound > Sound Output

If you are using an external device, check the device’s audio output option.

For example, you may need to change your cable box’s audio option to HDMI if the box connected to your TV is using an HDMI cable.

To listen to computer sound, connect an external speaker to the computer’s audio output connector.

If your TV has a headphone jack, make sure there is nothing plugged into it.

Reboot the connected device by disconnecting and then reconnecting the device’s power cable.

With a set-top box or cable box, check the cable connection and reboot the external device. When the symptom persists, contact your service provider.

No sound is heard.

Check whether Digital Output Audio Format is set to Pass-Through.

If you select the Pass-Through option to use an AV receiver that does not support Dolby Digital+, no sound is output with Dolby Digital+ content.

It is recommended to set Digital Output Audio Format to Auto when the connected receiver supports only the limited audio formats.

• Settings > Sound > Expert Settings > Digital Output Audio Format > Auto

The speakers are making an odd sound.

Run Sound Test.

• Settings > Support > Device Care > Self Diagnosis > Sound Test

Make sure that the audio cable is connected to the correct audio output connector on the external device.

For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions.

• Settings > Support > Device Care > Self Diagnosis > Signal Information

The sound is interrupted.

The sound may frequently be interrupted when a Bluetooth speaker is used. Make sure that the Bluetooth speaker and the wireless access point are on a straight line, and the Bluetooth speaker is placed as close as possible to the TV.

To minimize interruptions, we recommend a wireless access point that uses a 5 GHz frequency. 5 GHz may not be available depending on the model.

When the symptom persists, it is recommended to use wired connection such as HDMI eARC and Optical.

Whenever a function is used on the TV or the channel is changed, the TV voices the activity.

The TV explains in voice-over the video scenes displayed on the screen.

Turn off the Voice Guide function in Voice Guide Settings.

• Settings > General > Accessibility > Voice Guide Settings > Voice Guide

The TV audio is not being played through the AV receiver.

Check the A/V receiver's power supply and its settings.

• When connecting the optical cable between the TV and A/V receiver, make sure that the sound output is set Optical on your TV.
• In case of HDMI eARC connection, make sure that it is connected to the eARC dedicated HDMI port on your TV. However, the eARC can be used only when the A/V receiver supports the eARC feature.

The sound is not heard clearly.

Change to an appropriate sound mode.

• Settings > Sound > Sound Mode

When Intelligent Mode and Adaptive Sound+ are turned on, the sound effects are automatically adjusted to the surroundings.

• Settings > General > Intelligent Mode Settings > Intelligent Mode

This function may not be supported depending on the model.

To optimize the sound depending on the surroundings, select Adaptive Sound+.

• Settings > General > Intelligent Mode Settings > Adaptive Sound+

This function may not be supported depending on the model.

The volume of the external device cannot be adjusted.

Check the cable connection between the TV and the external device.

When connecting an external speaker such as home theater via HDMI, make sure it is connected to the HDMI (eARC) port on the TV. Make sure that the Settings > General > External Device Manager > Anynet+ (HDMI-CEC) is active on your TV.

I want to turn off and on the TV and audio device at the same time.

When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar model.

When you connect an audio device that supports HDMI eARC to the HDMI (eARC) port on the TV, the power turns off and on together.

Channel and Broadcast Issues

When the TV has difficulties receiving broadcasts, these steps may help resolve the problem.

" Weak or No Signal" displayed in TV mode or cannot find channel.

Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources.

• Source > Sources

When using a set-top box or cable box, check the broadcast signals or the network that is connected to the external device.

The TV is not receiving all channels.

• Settings > General > Reset
• Settings > Broadcasting > Auto Program

The captions are not provided on a digital channel.

When watching channels with the antenna cable connected, run Caption Settings.

• Settings > General > Accessibility > Caption Settings

Some channels may not have caption data.

When watching a channel on an external device such as a set-top box and cable box, turn on the caption function on the device. For more information, contact your service provider.

Broadcasting is deactivated.

Broadcasting is only available when Source is set to TV.

Broadcasting cannot be accessed while you watch TV using a cable box or satellite box.

Broadcasting cannot be accessed while a recording is in progress or the Timeshift function is running.

External Device Connectivity Issues

When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem.

The "Mode Not Supported" message appears.

Adjust the output resolution of the external device to a resolution supported by the TV.

The video is OK but there is no audio.

If you are using an HDMI connection, check the audio output setting on your PC.

If you are using a DVI to HDMI cable, a separate audio cable is required.

To listen to the computer sound, connect external speakers to the audio output connection of the computer.

I want to connect to a PC and mobile device via screen mirroring.

To wirelessly connect the TV to your PC, read the instructions at PC Screen Sharing (Wireless) in Connection Guide, and then try to connect.

• Source > Connection Guide > PC > Screen Sharing (Wireless)

Confirm that the TV and your PC are connected to the same network.

To wirelessly connect the TV to your mobile device, read the instructions at Smartphone > Screen Sharing (Smart View) in Connection Guide, and then try to connect.

• Source > Connection Guide > Smartphone > Screen Sharing (Smart View)

If the TV has difficulties connecting to your PC or mobile device due to surrounding radio interferences, change the frequency of the wireless access band, and then try to connect.

No screen appears when connecting the TV to an external device.

For more information about how to connect an external device, run Connection Guide.

• Source > Connection Guide

Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources.

• Source > Sources

Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes).

• Source > Connection Guide > Video Device > HDMI Troubleshooting

When using a set-top box or cable box, check the broadcast signals or the network that is connected to the external device.

I want to connect to a Bluetooth speaker.

For more information on how to connect a Bluetooth speaker, see Audio Device > Bluetooth in Connection Guide.

• Source > Connection Guide > Audio Device > Bluetooth

The PC screen does not appear or it flickers.

When the PC screen does not appear or the PC is not recognized, check the power supply of the PC and then reconnect the HDMI cable between the PC and TV. When the symptom persists, check that the PC is in Sleep mode and then set Input Signal Plus to On.

• Settings > General > External Device Manager > Input Signal Plus

When the set resolution is not matched, it may cause a blank or flickering screen. For the PC supported resolution, see "Read Before Connecting a Computer (Supported Resolutions)."

Network Issues

When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.

Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test

Wireless network connection failed. Unable to connect to a wireless access point.

Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.

Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on.

Enter the correct password if required.

If the wireless connection fails, connect the TV to the access point via a LAN cable.

If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.

Wired network connection failed.

Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on.

Auto IP configuration failed. Unable to connect to the network.

Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access point is turned on.

If the access point is on, turn it off, wait 1 or 2 minutes, and then turn it on.

Disconnect and then reconnect the power cable of the TV, or press and hold the power button for 3 seconds.

Connected to a local network, but not to the Internet.

1. Check if the Internet LAN cable is connected to the access point's external LAN port.
2. Check the DNS setting in IP Settings.

- Settings > General Network > Network Status > IP Settings

Network setup is completed, but unable to connect to the Internet.

If the problem persists, contact your Internet service provider.

Wired networks are not supported by some models.

Anynet+ (HDMI-CEC) Issues

When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem.

What is Anynet+?

You can use the TV's remote control to control external devices that support Anynet+ ( HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off.

Anynet+ does not work.

Confirm that the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only.

Check if the power cord of the Anynet+ device is properly connected.

Check the cable connections of the Anynet+ device.

Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.

• Settings > General > External Device Manager > Anynet+ (HDMI-CEC)

Anynet+ may not function when some other functions are active, including Channel Search, Smart Hub, Initial Setup, etc.

If you have disconnected and then reconnected the HDMI cable, scan for devices again or turn your TV off and on.

I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.

Move the focus to the Anynet+ device at Source, press the up directional button to move to Anynet+ (HDMI-CEC), and then press the Select button.

Check if the Anynet+ device is properly connected to the TV, and then select Anynet+ (HDMI-CEC) menu to see if Anynet+ (HDMI-CEC) is set to On.

• Settings > General > External Device Manager > Anynet+ (HDMI-CEC)

I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.

To turn off the Anynet+ function of a device connected to the TV, turn off the Anynet+ (HDMI-CEC) function of the device.

• Settings > General > External Device Manager > Anynet+ (HDMI-CEC)

When Anynet+ (HDMI-CEC) is turned off, the sound bar connected via the HDMI eARC) port does not turn off and on together with the TV. To prevent a specific device connected to the TV from turning off automatically, turn off the HDMI-CEC function on a specific device connected to the TV.

The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.

You cannot use the remote control when the TV is configuring Anynet+ or switching to the TV viewing screen.

Use the remote control after the TV has completed the Anynet+ configuration or has switched to the TV viewing screen.

The Anynet+ device won't play.

You cannot use the play function when Reset is in progress.

The connected device is not displayed.

Check whether the device supports Anynet+.

Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the device is connected to your TV with an HDMI cable. Some HDMI cables may not support Anynet+.

Check whether the HDMI cable is properly connected.

Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.

• Settings > General > External Device Manager > Anynet+ (HDMI-CEC)

Scan for Anynet+ devices again.

If the connection is terminated because there has been a power failure or the HDMI cable has been disconnected, please scan for the device again.

Remote Control Issues

When the remote control isn't working, these steps may help resolve the problem.

The remote control does not work.

The connection between the remote control and the TV may be lost.

Point the Samsung Smart Remote at the front of the TV, and then press and hold the and buttons simultaneously for 3 seconds or more.

Pairing is not available in AU7/TU7/BEA series.

Also, if the remote control does not work properly or its response is very slow, the battery might be low or dead.

• Charge the remote control by using the solar cell or the USB port(C-type) on the bottom.

- You can check remaining battery of Samsung Smart Remote with solar cell in Settings > General > Power and Energy Saving > Available Remote Battery.

• If the remote control has batteries, replace them with new ones.

External devices cannot be operated with the TV remote control.

Check the cable connection between the TV and external devices.

When the symptom persists, set it manually in Source > Universal Remote.

Recording Issues

When Timeshift or Schedule recording aren't working, these steps may help resolve the problem.

The Timeshift or recording function cannot be used.

Check if there is a storage device connected to the TV.

Recording will automatically stop if the signal becomes too weak.

Check the free space on the storage device.

The function will not work if there isn't enough storage space on the USB device.

Before using the recording function, be sure to read all precautions. For more information, refer to "Before Using the Recording and Timeshift Functions."

Cannot record videos received from an external device or Samsung TV Plus.

The recording function is only available for digital broadcast channels received by the TV. You cannot record videos received from an external device or Samsung TV Plus.

The "Format Device" message appears when the Timeshift or recording function is used.

To use the recording function, the storage device connected to the TV must have been already formatted.

Formatting the storage device deletes all data from it, and the storage device is formatted in NTFS.

The recorded files on the TV are not played back on a PC.

The recorded files on the TV can only be played back on the same TV. Those video files cannot be played back on a PC or other TV.

This function is not available in the U.S.A. and Canada.

This function may not be supported depending on the model or geographical area.

Apps

When apps aren't working, these steps may help resolve the problem.

I launched an app, but it's in a different language. How can I change the language?

Languages supported by an app may be different from the TV Language set in the menu.

The ability to change the language depends on the app's provider.

The app does not work properly. Its image quality is poor.

Check the network connection. When the network speed is slow, the app may not work or its image quality may be poor.

The services of your application are not provided by the TV but by the application service provider.

Refer to the Help section on the application service provider's website.

The Smart Hub home screen keeps appearing whenever you turn on the TV.

Turn off the Autorun Smart Hub function in Smart Features.

• Settings > General > Smart Features > Autorun Smart Hub

Media Files

When files don't play, this may help resolve the problem.

Some files are interrupted during playback.

This problem may occur with unsupported files or high-bitrate files. Most files can be played back, but some files may not play smoothly.

Some files can't be played.

Some files that use an unsupported codec may not be played back.

Make sure that the codec is supported by the TV. For more information, refer to "Read Before Playing Photo, Video, or Music Files."

Voice Assistant Issues

When the Voice Assistant isn't working, these steps may help resolve the problem.

This function may not be supported depending on the model or geographical area.

The Voice Wake-up function may not be supported depending on the model, Voice Assistant or geographical area.

The voice commands do not work well.

• Bixby : Explore Now
• Amazon Alexa: Settings > General > Voice > Amazon Alexa Settings
• Google Assistant: Settings > General > Voice >Google Assistant Settings

Bixby or Alexa answers automatically.

The TV may recognize an ambient noise or everyday conversation as a call to Voice Assistant.

Turn off the Voice Wake-up function or set the Wake-Up Sensitivity to Low.

• Explore Now > Settings > Voice Wake-up

I spoke "Hi, Bixby" but Bixby does not answer. I spoke "Alexa" but Amazon Alexa does not answer.

When the TV is far from you or the ambient noise is so loud, the TV may be unable to recognize your voice.

• For best results, you need to be within 10 feet (3-4 m) of your TV. Please look at your TV screen and speak.

Turn on the Voice Wake-up function.

• Explore Now > Settings > Voice Wake-up

Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.

The connection between the remote control and the TV may be lost. Try pairing the remote control with the TV.

Point the Samsung Smart Remote at the front of the TV, and then press and hold the and buttons simultaneously for 3 seconds or more.

Also, if the remote control does not work properly or its response is very slow, the battery might be low or dead.

• Charge the remote control by using the solar cell or the USB port(C-type) on the bottom.

- You can check remaining battery of Samsung Smart Remote with solar cell in Settings > General > Power and Energy Saving > Available Remote Battery.

• If the remote control has batteries, replace them with new ones.

During voice recognition, the heavy load message appears and the function does not work.

Unplug and then plug the TV power cable and then try again after 1 minute and 30 seconds. It may take a while if the voice recognition server is being inspected.

I want to see weather information of the desired area.

Say with the area name included.

Other issues

Use these procedures to resolve other issues that may occur in relation to the product.

The TV is hot.

The TV smells like plastic.

This smell is normal and will dissipate over time.

The settings are lost after 5 minutes or every time the TV is turned off.

• Settings > General > System Manager > Usage Mode

The TV is tilted to the side.

Remove the base stand from the TV and reassemble it.

The stand is wobbly or crooked.

Refer to the Quick Setup Guide and make sure that the stand is assembled correctly.

A POP (TV’s internal banner ad) appears on the screen.

Change Usage Mode to Home Mode.

• Settings > General > System Manager > Usage Mode

The TV is making a popping noise.

The TV is making a humming noise.

The software update over the Internet has failed.

Check the network connection status.

• Settings > General Network > Network Status

The TV narrates the screen events in voice-over.

To turn off Voice Guide, move the focus from Accessibility Shortcuts to Voice Guide and then press the Select button. You can turn on or off Voice Guide. To run Accessibility Shortcuts, see the following:

• Press and hold the (Volume) button on your Samsung Smart Remote or Remote Control.

Diagnosing TV operational issues

You can diagnose issues with your TV and Smart Hub and run reset functions.

Settings > Support > Device Care > Self Diagnosis

You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the Smart Hub and TV factory reset functions.

• Video Test
• Picture Test
• Sound Test
• HDMI Troubleshooting
• Signal Information
• Smart Hub Connection Test
• Reset Smart Hub

Cannot select Signal Information in Self Diagnosis.

• Settings > Support > Device Care > Self Diagnosis > Signal Information

Reset Smart Hub

Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications.

• Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub

Reset picture

Resets current picture settings to the default settings.

• Settings > Picture > Expert Settings > Reset Picture

Reset sound

Resets current sound settings to the default settings.

• Settings > Sound > Expert Settings > Reset Sound

Getting Support

Get help directly from Samsung if you have a problem with your TV.

Getting support through Remote Management

Settings > Support > Remote Management

After consenting to our service agreement, you can use Remote Management to access Remote Support and have a Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web. You can also turn Remote Management on and off.

- You can also start this function by pressing and holding the button for 5 or more seconds.

- This function requires an Internet connection.

Finding the contact information for service

Settings > Support > About TV

You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website.

- You can also view information by scanning the QR code of your TV.

- You can also start this function by pressing and holding the button for 5 or more seconds. Continue holding the button until the customer information pop-up window appears.

Requesting service

Settings > Support > Device Care > Request Support

You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, enter the required item, move the focus to Next, and then press the Select button. Select Request Now > Send or Schedule Appointment > Request > Send. Your service request will be registered. The Samsung Contact Center will contact you to set up or confirm your service appointment.

FAQ

In this section, you'll find the answers to the e-Manual questions we get asked about most often.

The TV Screen does not Display Properly

When the TV screen does not look right, you can check if the issue is caused by the product or the broadcasting signal and cables.

When the TV screen does not display properly

The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area.

Check the antenna and input cable connections.

Check the antenna and input cable connections.

Check the antenna and HDMI cable connections.

If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines.

Try changing channels using the remote control.

Press the button, select Source, choose another input source.

If the same problem persists, run a diagnostic test. On the remote control, press the button.

Select Settings > Support > Device Care > Self Diagnosis > Picture Test.

Select Settings > Support > Device Care > Self Diagnosis > Picture Test.

When a message appears, select OK and follow the on-screen instructions to complete the test.

When a message appears, select OK and follow the on-screen instructions to complete the test.

If the problem disappears during the test, check your TV signal. On the remote control, press the button.

Select Settings > Support > Device Care > Self Diagnosis > Signal Information to check the signal strength.

Select Settings > Support > Device Care > Self Diagnosis > Signal Information to check the signal strength.

Check whether the signal strength is too weak or not.

Related menu path

Settings > Support > Device Care > Self Diagnosis > Picture Test

Settings > Support > Device Care > Self Diagnosis > Signal Information

The TV does not Turn On

If the TV screen is black, it is generally caused by a loose power cord or the peripheral device is turned off.

When your TV does not turn on

The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area.

If your TV does not turn on, check whether the remote control sensor is on.

By holding a reflective object like mirror under the TV, you can easily find the remote control sensor.

If the remote control sensor is not turned on, unplug the power cable and plug it back in.

Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect Box. Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply.

Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn on your TV.

If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply.

If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply.

On the remote control, press the button. When the Home Screen appears, the TV is turned on but the connected external device does not work or is not connected correctly.

Check the connection of the HDMI cable to your TV or One Connect Box.

Make sure that the external device is turned on.

If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet.

If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet.

Check the connection of the HDMI cable to your TV or One Connect Box.

Also make sure that the correct source is selected on the Home Screen ( Source).

If the same problem continues, try connecting another external device to the TV using an HDMI cable. If the display is correct, your external device may be faulty.

The Picture is Distorted, or No Sound Comes Out of the Sound Bar

No TV sound from the soundbar, or distorted TV picture is usually caused by poor connections.

When the TV does not connect with an external device properly

The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area.

When the picture looks distorted,

First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect Box, then unplug the power cord and plug it back into the wall outlet.

First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect Box, then unplug the power cord and plug it back into the wall outlet.

If the external device supports 4K UHD or 8K UHD videos, use a dedicated HDMI cable for each resolution.

If you are using a set-top box, check the cable connection. The cable you need to check depends on the type of set-top box.

Make sure that your access point is connected to the Internet. If not, disconnecting and reconnecting its power cable may be required.

If the problem persists, check the video output settings in the settings menu of the external device, and ensure that your TV supports the video output mode.

FHD TVs support up to 1080p video output, and UHD TVs support up to 2160p video output.

If the problem persists, and if your TV uses the One Invisible Connection or One Connect Cable, disconnect and reconnect the One Invisible Connection or One Connect Cable to the TV and the One Connect Box. Ensure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply.

If no sound comes out of your Sound Bar, and if it is connected to the TV with an HDMI cable, check the HDMI (eARC) connector on the back of the TV.

If your Sound Bar is connected to a receiver, and the receiver is connected to the TV using an HDMI cable, check the HDMI connector on the back of the TV. The cable must be connected to the HDMI (eARC) port on your TV.

Internet Access is not Available

When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.

When the TV can't connect to the Internet

The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area.

On the remote control, press the button and move to Settings using the directional button.

Select Settings > General > Network > Network Status to check the network status.

Select Settings > General > Network > Network Status to check the network status.

If the network isn't connected, a network reset may be required.

Make sure that your access point is working properly. Check the LED indicators on your access point to make sure it is operating normally.

If you are using a wireless access point, check the access point location. If the access point is too far from the TV, move it closer.

Try rebooting the access point by disconnecting and reconnecting the power connector. It may take 1 to 2 minutes until the access point comes back online after a reboot.

If the same problem continues, select Settings > General > Network > Network Status > IP Settings to change to a different DNS server. If a test occurs, cancel it and select IP Settings.

If the same problem continues, select Settings > General > Network > Network Status > IP Settings to change to a different DNS server. If a test occurs, cancel it and select IP Settings.

If the same problem continues, select Settings > General > Network > Network Status > IP Settings to change to a different DNS server. If a test occurs, cancel it and select IP Settings.

Select DNS Setting > Enter manually.

Select DNS Server, enter 8.8.8.8, then select OK.

If the same problem continues, a software update or factory reset may be required.

Related menu path

Settings > General > Network > Network Status

Settings > General > Network > Reset Network

Settings > Support > Software Update

Settings > General > Reset

There is No Sound or the Speakers are Making an Odd Sound

When there is an issue with the sound on the TV, you can check whether the issue is caused by the product, or the broadcasting signal and cables.

When no sound comes out of the TV, or the sound is breaking up

The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area.

If your TV does not produce any sound, press the Volume + button to increase the volume.

If your TV is connected to an external device, check the volume of the external device.

Check the volume on the screen. If a number for the TV volume is not displayed, select Settings > Sound > Sound Output. Then, select TV Speaker.

Check the volume on the screen. If a number for the TV volume is not displayed, select Settings > Sound > Sound Output. Then, select TV Speaker.

Check the volume on the screen. If a number for the TV volume is not displayed, select Settings > Sound > Sound Output. Then, select TV Speaker.

To check sound output, select Settings Support Device Care Self Diagnosis Sound Test.

If the same problem continues, a software update or factory reset may be required.

If there is sound but it is not clear, run a diagnostic test. On the remote control, press the button.

Go to Settings > Support > Device Care > Self Diagnosis > Sound Test to check the sound.

Go to Settings > Support > Device Care > Self Diagnosis > Sound Test to check the sound.

If the test reveals a problem, select Settings > Sound > Expert Settings > Reset Sound.

If the test reveals a problem, select Settings > Sound > Expert Settings > Reset Sound.

If the test shows no problems, select Settings > Support > Device Care > Self Diagnosis > Signal Information.

If the test shows no problems, select Settings > Support > Device Care > Self Diagnosis > Signal Information.

Check whether the signal strength is too weak or not.

If the same problem continues, a software update or factory reset may be required.

Related menu path

Settings > Sound > Sound Output

Settings > Support > Device Care > Self Diagnosis > Sound Test

Settings > Sound > Expert Settings > Reset Sound

Settings > Support > Device Care > Self Diagnosis > Signal Information

Settings > Support > Software Update

Settings > General > Reset

The Remote Control does not Work

When the remote control does not work, check whether its batteries are discharged or overused, or the Samsung Smart Remote is paired with the TV.

When the remote control does not work

The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area.

Verify that the infrared remote control signal is being transmitted and received.

Make sure the remote control sensor on the TV is blinking.

Make sure the remote control works properly.

You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone.

If you cannot see infrared signals, charge the remote control by using the solar cell or the USB port(C-type) on the bottom. If the remote control has batteries, replace them with new ones.

Depending on the model you purchased, the remote control provided may vary.

Press the and buttons simultaneously to display the pairing animation clip.

Follow the on-screen instructions to proceed with the pairing.

The remote control will work more effectively if you point it at the remote control sensor.

If the same problem continues, try using the appropriate SAMSUNG remote control for your TV model.

If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device, move the external device closer to the One Connect Box.

Updating the Software

If you want to keep the TV in its best condition, or if you have an intermittent issue, please update it to the latest version.

Updating to the latest TV software

The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area.

If your TV is connected to the Internet, you can set it to receive periodic updates automatically. On the remote control, press the button and move to Settings using the directional button.

To enable automatic updates, select Settings > Support > Software Update > Auto Update.

If your TV is not connected to the Internet, you can update the software using a USB drive.

Select Settings > Support About TV and check the model code and software version.

Select Settings > Support About TV and check the model code and software version.

Select Settings > Support About TV and check the model code and software version.

Using a computer, connect to web samsung

Find your TV model and download the firmware file.

Find your TV model and download the firmware file.

Click Download to download the firmware.

Unzip the downloaded file and store it in your USB drive top folder.

Unzip the downloaded file and store it in your USB drive top folder.

Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box.

The firmware update begins automatically. Your TV will automatically reset when the firmware update is completed. Do not turn off your TV while the firmware update is in progress.

After your TV turns on, select Settings > Support > About TV and check the new firmware version.

After your TV turns on, select Settings > Support > About TV and check the new firmware version.

After your TV turns on, select Settings > Support > About TV and check the new firmware version.

Related menu path

Settings > Support > Software Update > Auto Update

Settings > Support > About TV

Accessibility Guidance

Provides a menu and a remote control guide that aid the visually impaired.

Learn the Menu Screen

Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you select.

Using the Remote control

You can see the description of the buttons on the Samsung Smart Remote or Remote Control.

The Samsung Smart Remote may not be supported depending on the model or geographical area.

Orientation of the Samsung Smart Remote or Remote Control

Hold the remote control with the buttons facing towards you. The remote is slightly thinner towards the top and thicker towards the bottom.

Description of the Samsung Smart Remote or Remote Control

The images, buttons, and functions of the remote control may differ with the model or geographical area.

From top to bottom and left to right:

• The button is at the top left.
• There is a small LED (microphone) to the right of the button, but it cannot be felt by hand.
• For the Samsung Smart Remote, there is a round button below the LED, which is the button.
• Of the 2 buttons below the button on the Samsung Smart Remote that comes with the QLED TV, The Frame, or AU9 Series, the left one is the button and the right one is the button.
• Of the 2 buttons below the button on the Samsung Smart Remote that comes with AU8 Series, the left one is the button and the right one is the button.
• Of the 2 buttons below the button on the Remote Control that comes with AU7/BEA Series, the left one is the button and the right one is the button.
• If you press the button twice, and then press the Select button or press the button while viewing a program, the Record, Timeshift, Stop (when Record or Timeshift is running), Info, red, green, yellow, blue, and Move to the top (or Move to the bottom) options appear.

• Underneath these 2 buttons are a round button and a large outer circle button. The round button is the Select button, and the large outer circle button consists of 4 directional buttons (up / down / left / right).
• Underneath the directional button are 3 buttons, one on the left, one on the right, and one in the center. The one on the left is the button and the one on the right is the button. The round button in the middle is the button.
• If you press the button while watching a TV program, the screen you are watching stops and a control bar appears. You can select Rewind, Play, Pause, Fast Forward, Stop Timeshift, Record, Go to Live TV, or Info. You can press the up directional button to go to the playback screen and check the time that the actual broadcast program is running and the timeshift time.

• Underneath the button are 2 thin horizontal buttons. These buttons protrude higher above the surface than the other buttons on the remote control. The one on the left is the volume button and the one on the right is the channel button. Push up from beneath or down from above to use these as rocker buttons to change the channel or volume.

This function may not be supported depending on the model or geographical area.

Using the Accessibility Menu

View how to use the Accessibility functions and descriptions on their functions.

This function may not be supported depending on the model or geographical area.

Running the Accessibility Shortcuts menu

You can turn on or turn off the accessibility functions such as Voice Guide, Picture Off, Audio (Video) Description, Caption, High Contrast, Enlarge, Grayscale, Color Inversion, Learn TV Remote, Learn Menu Screen, Multi-output Audio, Sign Language Zoom, Slow Button Repeat, Accessibility Settings, and you can move to the Learn TV Remote and Learn Menu Screen pages.

The menu name may differ depending on the model.

• Samsung Smart Remote / Remote Control

On the Samsung Smart Remote or Remote Control, there are 2 thin horizontal rocker buttons next to each other located slightly below the middle of the remote. The one on the left is the volume button. Press and hold the volume button to open the Accessibility Shortcuts menu.

Even if the Voice Guide is set to Off or muted, when you press and hold the volume button, the voice guide for Accessibility Shortcuts is enabled.

Running the Accessibility menu functions using the General menu

Settings > General > Accessibility

You can also go to the Accessibility menu from the TV settings menu. This provides more options, for example, to change the speed of Voice Guide.

The TV will not verbalize this menu unless Voice Guide is already turned on.

1. Press the button.
2. Press the left directional button until you reach Settings.
3. Press the Select button to open the TV's Settings menu.
4. Press the down directional button to reach General, and then press the Select button to open this menu.
5. Use the directional buttons to go to the Accessibility menu, and then press the Select button to open this menu.
6. The menu will appear with Voice Guide Settings as the first selection. Highlight Voice Guide Settings, and then press the Select button.
7. A menu appears with the options to change Voice Guide, Volume, Speed, Pitch, and TV Background Volume.
8. Select the menu using the directional buttons, and then press the Select button.

The menus are activated when Voice Guide is on.

Running the Accessibility menu functions using Bixby

To use Bixby, the TV must be set up and tuned and must be connected to the Internet. You can connect the TV to the

Internet during the initial setup or do it later through the settings menu.

There are many commands you can say to control the TV. These can be used together with Voice Guide to give you voice input and voice output. You can use the Samsung Smart Remote but the TV must be connected to the Internet.

To speak a command, press and hold the button (located near the top of the Samsung Smart Remote, directly below the small LED (microphone) and above the directional button) and say the command, and then release the button. The TV will confirm the command.

For example you can:

• Turn Voice Guide on

Press the button on the Samsung Smart Remote, and then say "Voice Guide on."

• Turn Audio (Video) Description on

Press the button on the Samsung Smart Remote, and then say "Video Description on" or "Audio Description on."

• Turn High Contrast on

Press the button on the Samsung Smart Remote, and then say "High Contrast on."

Learning about the Accessibility menu functions

• Voice Guide Settings

Provides voice guides to make it easier for the visually impaired to use the TV. Voice guide supports basic operations such as changing channels and adjusting the volume, provides voice descriptions about the current broadcast and the following broadcast, and offers guidance on setting up Scheduled Viewing events. The feature also provides voice descriptions on Internet, Search, and other smart services.

Move to Voice Guide and press the Select button to enable/disable the feature.

• Picture Off

Turn off the TV screen and provide only sound to reduce overall power consumption. When you press a button on the remote control other than Volume and Power while the screen is off, the TV screen turns back on.

• Graphic Zoom

Enlarge the screen to make the picture or text bigger. You can adjust the zoom level or move the zoom area.

This function may not be supported depending on the model or geographical area.

• High Contrast

To display all menus with an opaque black background and a white font, providing maximum contrast.

If High Contrast is on, some Accessibility menus are not available.

• Grayscale

You can change the color of the TV screen to black and white to sharpen blurred edges caused by colors.

• Color Inversion

You can invert the colors of the text and background displayed on the TV screen to make it easier to read the text.

• Enlarge

You can enlarge important elements on the menu such as the names of programs.

• Learn TV Remote

Learn the names and functions of the buttons on remote control. On this screen, pressing the power button (top left button) will turn off the TV, but when any other button is pressed the TV will say the button name and briefly tell what that button does. This teaching mode helps you to learn the location and operation of the buttons on the remote without affecting normal TV operation. Press the button twice to exit Learn TV Remote.

• Learn Menu Screen

Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you select.

• Caption Settings

You can view the caption in programs that provide broadcast captions.

When watching a channel on an external device such as a set-top box and cable box, turn on the caption function on the device. For more information, contact your service provider.

- Separate Closed Caption

You can see the caption separated from the broadcast image. The captions from the broadcaster are classified into *open caption and *closed caption. Two types of captions can overlap when both are used.

At this time, you can use this function to separate the caption from the broadcast image, which allows you to see the closed caption without interruption.

• On: Displays the screen with a separate caption area.

• Off: Displays the caption on the screen.

- Caption Mode

You can select a desired caption mode from the list.

- Digital Caption Options

You can set the caption display details such as Size, Foreground Color, Background Color, Foreground Opacity, Background Opacity, and Position.

The Position function is available only in the programs that provide captions. Your TV supports the caption from the broadcaster. Using this function, the caption can be positioned on a desired location. It can be used by the hearing impaired for convenience.

• Multi-output Audio

You can turn on both the TV speaker and Bluetooth headphone designed for the hearing impaired at the same time. The hearing impaired can then set the volume of their Bluetooth headphone higher than the volume of the TV speaker without affecting the volume of the TV speaker, allowing both the hearing impaired and their families to listen to the TV at comfortable sound levels.

This function may not be supported depending on the model or geographical area.

• Sign Language Zoom Settings

You can zoom in the sign language screen when the program you are watching provides it. Set Sign Language Zoom to On and then adjust the window’s position and aspect ratio under Edit Sign Language Zoom.

This function may not be supported depending on the model or geographical area.

• Remote Button Repeat Settings

You can configure the operation speed of the remote control buttons so that they slow down when you continually press and hold them.

Using the TV with Voice Guide on

Turn on Voice Guide that describes the menu options aloud to aid the visually impaired.

Changing channel

There are 3 ways to change the channel. Every time you change channels, the new channel details will be announced. The ways to change the channel are below.

• Channel List ( > Live TV > Channel List)

Press the button. The Smart Hub home screen appears. Use the left or right directional buttons to move to Live TV, press the up directional button to move to the top row, press the directional button to move to Channel List, and then press the Select button. When Channel List is displayed, use the up or down directional buttons to move to the desired channel, and then press the Select button.

• (Channel) button

Of the 2 buttons that protrude from the center of the Samsung Smart Remote or Remote Control, the right one is the (Channel) button. Push up or pull down the (Channel) button to change the channel.

• Number button

Use the or button on the Samsung Smart Remote or Remote Control to open the virtual numeric pad, enter a number, and then select Done.

Using on-screen number entry via the Samsung Smart Remote or Remote Control

Use the virtual numeric pad to enter numbers (e.g., to enter a channel number or to enter a PIN).

Press the or button on the Samsung Smart Remote or Remote Control and the virtual numeric pad with 2 rows appears on screen. Voice Guide speaks “virtual numeric pad, 6” which indicates that the number strip is on screen and the focus is on the number 6. This strip has the following buttons:

• The top row has one option, Done.
• Press the button: On the bottom row: From the far left: More, 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, -, Delete, Move to the top (Move to the bottom)
• Press the button: On the bottom row: From the far left: 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, -, Delete, Move to the top (Move to the bottom)

The options that you can select in the virtual numeric pad may vary depending on the viewing mode.

Use the left and right directional buttons to move along the row, and then press the Select button to choose the numeric pad. When you have finished selecting all the numbers you need (for example, 123), press the up directional button to move to the Done option, and then press the Select button to finish.

When entering a channel number, you can enter the number, and then select the Done option on the top row or you can enter the channel number and wait. After a short while, the channel will change and the virtual numeric pad will disappear from the screen.

Changing volume

Use the (Volume) button on the left to change the volume. Every time you change the volume, the new volume level will be announced.

• Samsung Smart Remote / Remote Control

Of the 2 buttons that protrude from the center of the Samsung Smart Remote or Remote Control, the left one is the (Volume) button. Push up or pull down the (Volume) button to change the volume.

Using program information

When watching TV, press the Select button to view program information which then appears at the top of the screen. Voice Guide will say program subtitles or audio descriptions if they are available. To view more detailed program information, press and hold the Select button. Voice Guide will say more details such as a synopsis of the program.

Press the left or right directional button to see what you can watch next on the same channel. Press the up or down directional button to move to other channels and see which programs are currently being broadcast on them.

Press to go back or close the program details.

This function may not be supported depending on the geographical area.

Using the guide

See an overview of each channel's program lineup.

When you want to know the program information for each channel while watching a broadcast program, press the (Channel) button on the Samsung Smart Remote or Remote Control. Use the directional buttons to view the program information.

> Live TV > Guide

You can see the daily program schedules for each channel and program information in the Guide. You can select programs to schedule for viewing or recording.

You can also open the Guide using Bixby. Press and hold the button on your Samsung Smart Remote, and then say “Guide.”

If you need to set the clock again, follow the steps below.

1. Press the button to open Smart Hub.
2. Press the left directional button to move to Settings.
3. Press the Select button to open the TV's Settings menu.
4. Use the up and down directional buttons to move to the General menu, and then press the Select button.
5. Use the up and down directional buttons to move to the System Manager menu, and then press the Select button.
6. Select the Time menu, and then press the Select button.
7. Select the Clock menu, and then press the Select button.
8. Select the Clock Mode menu, press the Select button, and then select Auto or Manual.

If you select Manual, you can move to the Date or Time menu below to set the time or date.

When you open the Guide, a table grid of channels and programs is displayed. The top row displays Filter By : All then the day and times. Each row has a channel name on the left and programs on that channel on the right.

In the Guide, use the up and down directional buttons to move between channels and use the left and right directional buttons to move between programs at different times within a channel.

You can also use the or button to enter a channel number and go to that channel directly. You can use the button to move to the program currently broadcasting.

When you move the focus to a program, you will hear detailed information about the selected program. When you move the focus to a different channel, you will hear the channel name and number, and the program details. If you move to a different day, you will hear the day announced for the first program you reach on that day. The day is not repeated, so if you are not sure what the day is, you can move forwards and backwards 24 hours and then the day will be announced.

To view a program on now

In the Guide, move to the program currently broadcasting, and then press the Select button to go to live TV on the selected channel and program.

Other options in the guide

In the Guide, move to a broadcast scheduled program, and then press the Select button. A pop-up menu listing the functions below appears.

Use the up and down directional buttons to move within this menu, and then press the Select button to choose an item. Press to close the menu and go back to the Guide.

For the program you are currently watching, press and hold the Select button.

• Record

You can record the program that you are currently watching or a program on another channel.

• Stop

You can stop the recording function that is currently running.

• Edit Recording Time

You can change the start and end times of scheduled program recordings.

• Schedule Viewing

You can schedule the viewing of a broadcast scheduled program.

• Schedule Recording

You can schedule recording of a broadcast scheduled program.

• Cancel Scheduled Viewing

You can cancel your scheduled viewings.

• Cancel Scheduled Recording

You can cancel your scheduled recordings.

• View Details

You can see the detailed information on the selected program. The information may differ with the broadcast signal. If the information is not provided with the program, nothing appears.

Press the Select button on the View Details option. This will open the details pop-up window for that program which will display a synopsis. The details pop-up window contains detailed information and the OK option. After reading the detailed information, press the Select button on the remote control to close the pop-up window.

Using Schedule Viewing

Configure the TV to show a specific channel or program at a specific time and date.

The icon appears next to programs that have been configured for a schedule viewing.

To set up a schedule viewing, you must first set the TV's clock ( Settings > General > System Manager > Time Clock).

Setting up a schedule viewing

You can set up a schedule viewing on two screens.

• The Guide Screen

On the Guide screen, select a program you would like to view, and then press and hold the Select button. Select Schedule Viewing on the pop-up menu that appears.

• The Program Info Screen

Press the Select button while watching the TV. The Program Info window appears. Select a broadcast scheduled program by using the left or right directional buttons, and then press the Select button. You can schedule a reminder to watch the program by selecting Schedule Viewing.

Cancelling a scheduled viewing

You have 2 ways to cancel a scheduled viewing.

• Cancelling a scheduled viewing from the Guide

1. In the Guide ( > Live TV > Guide), move to the program to cancel its scheduled viewing, and then press the Select button.
2. Move to Cancel Scheduled Viewing, and then press the Select button.
3. When a pop-up message asking you to cancel the selected scheduled viewing appears, select Yes. The scheduled viewing is canceled and the Guide screen appears.

• Cancelling a scheduled viewing from Smart Hub

1. Press the button to open Smart Hub, and then press the left or right directional button to move to Live TV. Press the up directional button to move to the top row, and then press the left or right directional button to move to Schedule Manager or Recordings.
2. Press the Select button to open Schedule Manager or Recordings.
3. Use the down directional button to move to the list of programs scheduled to view.
4. Use the right directional button to move to the Delete option, and then press the Select button to delete the selected item.

Recording

Recording a program to an external hard drive connected via USB.

Using the instant and schedule recording options from the guide screen:

To record a program that is on now, open the program guide, move to the program, and then press and hold the

Select button. You will get a pop-up menu. Use the up and down directional buttons to move to Record. Press the

Select button to record the program. You will be returned to the program guide. Recording automatically ends at the time when the program ends.

To stop recording, press the down directional button while the program being recorded is displayed. The control bar appears. Move the focus to Stop Recording, and then press the Select button. When a pop-up window appears, select Stop.

To record a program that is on later, move to the program in the Guide, and then press and hold the Select button.

You will get a pop-up menu. Use the up and down directional button to move within this menu. Move to the Schedule Recording, and then press and hold the Select button. You will hear a message saying the program has been set to record and then you will be returned to the program guide.

The icon is placed visually next to the program title to show it is set to record. To find out if a program is set to record or to cancel a scheduled recording, press the Select button on the program. If it is already set to record, then the option on the menu will be Cancel Scheduled Recording. You can press the Select button to cancel the scheduled recording or just press the button to go back to the program guide without cancelling the recording.

Viewing recorded programs

> Live TV > Recordings > Recordings

Open Smart Hub by pressing the button on the remote control. Use the left or right directional button to move the focus to Live TV. Press the up directional button to move to the top row, and then use the left or right directional button to move to Recordings.

To play a program, use the up and down directional buttons to move between program titles. Press the Select button to play the program or press the right directional button to move to a list of options. Use the up and down directional buttons to move between the options in this list. You can play, remove, delete the program, or view the program details.

Select the Play option to play the program. The program will start. If you have watched part of this program before, you will get a pop-up menu on screen allowing you to Play (from start), Resume (from where you left off), or Cancel.

Use the left and right directional buttons to move to the required option, and then press the Select button.

This function may not be supported depending on the model or geographical area.

Deleting a recorded program

You can delete any recorded program.

1. Go to the list of Recordings to delete a recorded program.
2. Use the up and down directional buttons to move to the recording you want to delete.
3. Press the right directional button to move to a list of 3 options.
4. Press the down directional button to move to the Delete option, and then press the Select button.
5. Press the left directional button to move to the Delete button, and then press the Select button to delete the program title.

Using the Smart Hub Home Screen

On the leftmost part of the Smart Hub home screen is the static menu listed below. You can quickly and easily use the listed menu items to access the main TV settings or external devices, search, and apps.

• Settings

When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can quickly set frequently used functions by clicking the icons. You can set e-Manual, Intelligent Mode, Picture Mode, Sound Mode, Sound Output, Game Mode, Caption, Sleep Timer, Network, Color Tone, Picture Clarity, Digital Output Audio Format, Device Care, and All Settings.

These functions may not be supported depending on the model or geographical area.

• Source

You can select an external device connected to the TV.

For more information, refer to "Switching between external devices connected to the TV."

• SmartThings

This function allows the TV to connect and control the detected devices in the same space.

• Search

A virtual keyboard appears on the screen, and you can search for channels, programs, titles of movies, or apps provided by the Smart Hub service.

• Apps

You can enjoy a wide range of content, including news, sports, weather, and games by installing the corresponding apps on your TV.

• Multi View

While watching the TV, you can simultaneously view multiple screens that are split.

• Ambient Mode

You can enhance your living space with decorative content that matches the surroundings or view essential real-time information, such as weather, time, and news, on the TV screen when you are not watching TV.

To return to the TV mode, press the button in Ambient Mode. To shut off the TV, press the button. In case of any The Frame model, press and hold the button.

• Home

This menu appears first when you press the button. Then you can quickly access Samsung Account, Notification, or Privacy Choices.

The available features may differ depending on the model or geographical area.

- Samsung Account

Go to the Samsung Account screen to create a new account or sign out of your account.

For more information, refer to "Using a Samsung account."

- Notification

You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is time to schedule viewing, schedule recording, or when an event occurs on a registered device.

If you move the focus to Notification, and then press the Select button, a notification window appears on the right containing the following functions: Delete All and Settings.

- Privacy Choices

You can view and set the privacy policy for Smart Hub and various other services.

• Universal Guide

Universal Guide is an app that allows you to search for and enjoy various content, such as TV shows, dramas, and movies, in one place. Universal Guide can recommend content tailored to your preferences.

You can use this feature on your mobile device with the Samsung SmartThings app.

Art

When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image content, such as artworks, photos, or to display the content.

Using Bixby

Set Voice Assistant to Bixby. A guide to using Bixby to control your TV.

To use Bixby, your TV must be connected to the Internet and you must use the microphone on your Samsung Smart Remote.

To use Bixby, press and hold the button on the Samsung Smart Remote, say a command into the microphone on the remote, and then release the button to run Bixby.

Running Bixby

Press and hold the button on the Samsung Smart Remote. Bixby is activated in the listening mode, the Bixby icon appears at the bottom of the TV screen. Say a command, and then release the button. The TV provides feedback on how it understands the command, and then performs the commanded task.