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18 Customer Care Center 1-800-732-2677
Warranty
One Year Non-Transferable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty applicable to this
Product and its terms can be found at www.petsafe.net and/or are available by contacting your local Customer
Care Center.
• Radio Systems PetSafe Europe Ltd, 2nd Floor, Elgee Building, Market Square, Dundalk, Co. Louth. Ireland
• Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA\
Australia/New Zealand – In compliance with the Australian Consumer Law, Warranties Against Defects,
eective January 1, 2012, warranty details of this Product are as follows:
One Year Non-Transferable Limited Warranty
What is covered: Radio Systems Australia Pty Ltd (hereinafter referred to as “Radio Systems”) warrants to the original
retail purchaser, and not any other purchaser or subsequent owner, that its Product, when subject to normal and
proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the
purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the Product,
or a gift recipient of a new Product that is unopened and in its original packaging. When serviced by Radio Systems
Customer Service, Radio Systems covers labor and parts for the first year of ownership; after the first year, a service or
upgrade charge will apply relative to replacement of the Product with new or refurbished items at Radio Systems’ sole
discretion.
The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser
resells the Radio Systems Product or transfers the property on which the Radio Systems Product is installed. This
Limited Warranty excludes accidental damage due to dog chews; lightning damage; or neglect, alteration, and misuse.
Consumers who purchase products outside of Australia, New Zealand, or from an unauthorized dealer will need to
return the Product to the original place of purchase for any warranty issues. Please note that Radio Systems does not
provide refunds, replacements, or upgrades for change of mind, or any other reason outside of these Warranty terms.
Claims Procedure
Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd
Customer Care Centre at:
Radio Systems Australia Pty Ltd
PO Box 765, Mudgeeraba QLD 4213
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair or
replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems Customer Care
Centre to obtain a Warranty Return Number, prior to sending the Product. Failure to do so may delay in the repair or
replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems will organize for a
replacement to be sent in advance of returning the faulty Product. A Post Bag will be included with the replacement
Product for the return of the faulty Product. The Product must be returned within 7 days of receiving the replacement.
If the Product is deemed to be faulty after 30 days from the date of original purchase, the consumer will be required
to return the Product to Radio Systems at the consumer’s own expense. Radio Systems will test and replace the faulty
unit or its components and return to the consumer free of charge, provided the Product is within its said warranty
period. This warranty is in addition to other rights and remedies available to you under the law. Radio Systems goods
come with guarantees that cannot be excluded under the Australia Consumer Law. You are entitled to a replacement
or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
Should you have any queries or require any further information, please contact our Customer Care Centre on 1800
786 608 (Australia) or 0800 543 054 (New Zealand).
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