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EN
23
11.TROUBLESHOOTING GUIDE
11.1 Troubleshooting guide
If you notice malfunctions in your appliance, use this
guide before calling for service: this guide can help
you personally resolve the problem or could provide
important information to be conveyed to the service
technician to ensure rapid and eective repair.
Malfunction message
A malfunction is usually indicated by a message on
the display.
Problems that cannot be solved by the user are sig-
naled through a malfunction code.
The refrigerator or the freezer does not work
Is the appliance connected to the electrical power
supply?
Is electrical power available at the electricity socket?
Is the Unit button
activated?
Is the unit in ‘Demo’ Mode?
The refrigerator or the freezer is warmer than usual
Does the display show a malfunction code?
Is the temperature adjusted correctly?
Were the doors or drawers open for a long period of
time?
Were large quantities of food recently inserted?
Is the unit in ‘Demo’ Mode?
The appliance remains in function for a long time
period
Bear in mind that during very hot weather and with
very high temperatures in the room it is normal that
the compressor remains on for prolonged periods of
time.
Were the doors or drawers open for a long period of
time?
Were large quantities of food recently inserted?
Check that the doors are closed and that the food or
containers do not obstruct the perfect closure of the
door.
Is one or more compartments in Shopping Mode?
If you hear unusual noises
It is normal to hear noises from the ventilators or
compressors during operation or during the defrost
phase.
Noise could be more marked depending on the posi-
tion of the appliance and the surrounding environ-
ment.
Condensation inside and outside of the refrigerator
If the climate is very humid, the formation of con-
densation is normal.Opening the door or drawers for
prolonged periods of time can contribute to the for-
mation of condensation.
In any case, make sure that the doors are always
perfectly closed.
Ice or frost build up inside the refrigerator
or freezer
Did you leave the doors open for a long period of
time?
Do the doors close perfectly?
If the doors do not close perfectly, contact your in-
staller.
In case of frost or ice build up in the Fresh compart-
ment, due to frequent and prolonged opening of the
doors, deactivate the Fresh function via the button
on the control panel. Wait until the frost or ice melt,
then remove the drawer and dry the sides and bot-
tom of the compartment.
Unpleasant odors inside the refrigerator
Clean the appliance completely according to the in-
structions.
Hermetically cover all the food. Do not conserve food
for prolonged periods of time.
The doors are dicult to open
The appliance is designed to ensure a fully hermetic
closure. When the door is closed, a vacuum condition
can occur: in this case it is necessary to wait a few
seconds until the pressure balances before opening
the door.
Appliance is cooling but lights and display are not
working
Check to see if the appliance was accidently placed
into Sabbath Mode
The Ice Maker does not work
Make sure that the Ice Maker is on (Icemaker button
on).
To switch on the Ice Maker press the button.
Make sure that the appliance is connected to the wa-
ter supply.
The Ice Maker does not produce sucient amounts
of ice
On average, the Ice Maker produces approximately
10 cubes of ice every two and half hours.
The ice cubes freeze into one block
If the ice is not used frequently, it is possible that
blocks of ice may form. It is recommended to remove
the block of ice cubes and then let the Ice Maker fill
the ice tray again.
The ice has an unusual flavour or colour
When the Ice Maker is started for the first time, it
is recommended to empty the first full tray of ice
cubes.
If the refrigerator was switched o for more than
one month or if the cartridge was not changed for
more than six months, it could be necessary to re-
place the filter cartridge.
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