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8 Trouble-shooting
What to do if …
… the ignition is not working?
Possible cause Solution
▪ Food or cleaning product
residue stuck between the
ignition sparkers and the
burners.
▸ Clean the area between the ignition sparker
and the burner.
▪ The burners are wet. ▸ Dry the burner caps carefully.
▪ The burner caps are not
positioned correctly.
▸ Check that the caps are positioned cor-
rectly.
▪ The appliance is not
earthed, is not earthed
correctly or the earthing is
damaged.
▸ Notify our Customer Services.
▪ The thermocouple is dirty. ▸ Clean the area between the thermocouple
and the burner.
Notify Customer Services if the thermo-
couple is not working properly.
… the flame is not uniform?
Possible cause Solution
▪ The parts of the burners
are not positioned cor-
rectly.
▸ Position the burner parts correctly once they
have cooled down.
▪ The grooves on the burner
are dirty.
▸ Clean the grooves on the burner.
... the gas flow is not normal or there is no gas?
Possible cause Solution
▪ Check the gas supply to
the hob.
▸ Open valve in the main distributor or inter-
mediate valves.
▪ If the gas is supplied from
a gas cylinder, check
whether it is empty.
▸ Replace the empty gas cylinder.
34
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