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FAQs
27
Why do I need to download the mobile apps to my smartphone? What is the
difference between the SUBARU STARLINK App and MySubaru App?
Downloading either the SUBARU STARLINK App or MySubaru App allows you
to bring content from your smartphone into your vehicle, while keeping your
hands on the wheel and your eyes on the road.
The SUBARU STARLINK App is your link to SUBARU STARLINK in-vehicle
technology that offers cloud services via your smartphone and cellular
network data plan. It provides hands-free connectivity and entertainment for
your next adventure.
The MySubaru App allows you access to remote services, user preferences,
diagnostic alerts and other great features enabled by your subscription of
STARLINK Safety Plus & Security Plus services.
What are the SUBARU STARLINK Safety Plus and SUBARU STARLINK
Safety Plus & Security Plus packages?
SUBARU STARLINK Safety Plus gives you peace of mind in case an
emergency occurs when you are in your vehicle.
SUBARU STARLINK Safety Plus & Security Plus adds STARLINK Remote
Services like Remote Door Lock/Unlock, Stolen Vehicle Recovery and
Remote Vehicle Locator giving you the added security of knowing that help is
there if you need it.
How does Enhanced Roadside Assistance work?
Pressing the blue i-button enables your Enhanced Roadside Assistance
working in conjunction with your vehicle's Subaru Roadside Assistance
coverage 24/7/365. No matter where you are, your STARLINK Customer Care
Advisor will know your exact GPS location and will be able to send help.
What is the Monthly Vehicle Health Report?
Once a month, SUBARU STARLINK will email you a report on the status of
your key vehicle systems. A link within the email will take you to MySubaru to
view the report in full so you can always be aware of your vehicle’s health.
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