2457D2 User Manual

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Troubleshooting

The connected lamp turned on by itself

There must be a device in your Insteon network that is unexpectedly linked to the Dimmer Module. If you have

given your device an X10 address, powerline noise may be triggering the Insteon device.

Try this:

• Use software to examine the Dimmer Module’s links. If you can identify the stray controller, remove the link.

• If you are unable to identify the unexpected controller, perform a factory reset on the Dimmer Module.

This will remove all links from the module’s database but will also require that you recongure the device’s

scenes and properties.

• If you have assigned your device an X10 address, try assigning a dierent X10 address or taking steps to

identify and isolate electronics that may be generating powerline noise.

Using a controller, Dimmer Module will turn o but not turn on

Most likely, the Dimmer Module was linked to the controller with the load set to O

Try this:

• Make sure the Dimmer Module’s connected load is on and then re-link the device to your Insteon controller.

This link will overwrite the previous “o” link.

Dimmer Module does not respond to button taps or controller links

A power surge or excessive powerline noise may have caused the module to unexpectedly stop responding.

Try this:

• Unplug Dimmer Module for 10 seconds and then reconnect the device to power. Test the local buttons to

see if the load will turn on or o.

• While unusual, Dimmer Module may require a factory reset to restore normal operation. Follow the

procedure outlined in Local Programming to reset the device to factory settings. You will be required to

recongure the device’s scenes and properties after the reset.

When using the connected lamp’s switch, the load does not turn on

Your load may not be receiving power if the Dimmer Module is o.

Try this:

• Use the buttons on the side of the Dimmer Module to turn on the connected device. Remember, if the

connected lamp is turned o using its own switch, Dimmer Module is unable to control the device.

• Check the bulb in your lamp. It is possible that your light bulb needs to be replaced.

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Insteon 2457D2 Smart Lamp Dimmer Plug-In Module