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English60
Troubleshooting
Troubleshooting
Operating noises
You may hear the following operational noises:
• Cracking noises: You may hear a cracking noise when you are using cookware made of
two or more materials.
• Whistling: A whistling noise occurs when both back burners are in use. This is caused
by vibrations. Whistling can vary depending on the weight or material of the cookware
or the type of food you are cooking. The noise can be reduced by using thicker
cookware.
• Humming: You may hear a low humming noise when you set a burner to a high power
setting. This sound is generated by energy transmission, and it will disappear when the
cooktop is turned off.
• Clicking: Electric switches are operating.
• Hissing, buzzing: You may hear a fan noise during cooktop operation. You may
continue to hear it even after the cooktop is turned off. This is normal. The fan runs to
cool down the temperature inside the cooktop. It will automatically shut itself off after
a short period of time.
These noises are normal and do not indicate any defects.
Checkpoints
If you encounter an issue to check with your cooktop, first check the table below and try
the suggestions.
Symptom Possible cause Solution
The burners heat
up slowly or
cannot maintain a
rolling boil.
You may be using
incorrect cookware.
Place the cookware in the center of the
cooking zone.
Use cookware with ferromagnetic
bottoms whose diameter is appropriate
for the cooking zone.
See the Cookware section on page 28.
The cooktop will
not turn on.
There is a blown fuse or
tripped circuit breaker.
Replace the fuse or reset the circuit
breaker.
The LCD is booting. It takes approximately 1 minute for the
LCD to boot.
The burners do not
turn on.
There is a blown fuse or
tripped circuit breaker.
Replace the fuse or reset the circuit
breaker.
The cooktop controls are
not set correctly.
Make sure the controls are set correctly
for the respective surface unit.
NZ9500K_MOD_DTI36M977BB_EN.indd 60 2017-03-16 1:45:34
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