S3501 OWNER’S GUIDE

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TOLL FREE: 1-800-798-7398

www.sharkcompany.com

English

OWNERSHIP REGISTRATION CARD FOR

CANADIAN CONSUMERS ONLY

Pleasecompleteandreturnwithinten(10)daysofpurchase.Theregistrationwillenable

ustocontactyouintheeventaproductdefectisdiscovered.Byreturningthiscardyou

acknowledgetohavereadandunderstoodtheinstructionsforuse,andwarningsset

forthintheaccompanyinginstructions.

RETURNTO:

EURO-PRO Operating LLC,4400BoisFranc,St.Laurent,QuebecH4S1A7

PURCHASER:……………………………………………………………………………………………............

ADDRESS:………………………………………………………………………………………………...............

DATEOFPURCHASE:……………………..MODEL:………………...................................

NAMEANDADDRESSOFSTORE:…………………………………………………………………..

ONE (1) YEAR LIMITED WARRANTY

EURO-PRO Operating LLCwarrantsthisproducttobefreefromdefectsinmaterialand

workmanshipforaperiodofone(1)yearfromthedateoftheoriginalpurchase,whenutilizedfor

normalhouseholduse,subjecttothefollowingconditions,exclusionsandexceptions.

Ifyourappliancefailstooperateproperlywhileinuseundernormalhouseholdconditions

withinthewarrantyperiod,returnthecompleteapplianceandaccessories,freightprepaid.For

CustomerServicesupport,call1(800)798-7398orvisitourwebsitewww.sharkcompany.com.

Iftheapplianceisfoundtobedefectiveinmaterialorworkmanship,

EURO-PRO Operating LLC

willrepairorreplaceitfreeofcharge.Proofofpurchasedateand$9.95tocoverthecostof

returnshippingandhandlingmustbeincluded.*

Theliabilityof

EURO-PRO Operating LLC islimitedsolelytothecostoftherepairor

replacementoftheunitatouroption.Thiswarrantydoesnotcovernormalwearofpartsand

doesnotapplytoanyunitthathasbeentamperedwithorusedforcommercialpurposes.This

limitedwarrantydoesnotcoverdamagecausedbymisuse,abuse,negligenthandlingordamage

duetofaultypackagingormishandlingintransit.Thiswarrantydoesnotcoverdamageor

defectscausedbyorresultingfromdamagesfromshippingorrepairs,serviceoralterationsto

theproductoranyofitsparts,whichhavebeenperformedbyarepairpersonnotauthorizedby

EURO-PRO Operating LLC.

Thiswarrantyisextendedtotheoriginalpurchaseroftheunitandexcludesallotherlegaland/or

conventionalwarranties.Theresponsibilityof

EURO-PRO Operating LLC ifany,islimitedto

thespecicobligationsexpresslyassumedbyitunderthetermsofthelimitedwarranty.

In no

event is EURO-PRO Operating LLCliableforincidentalorconsequentialdamagesofanynature

whatsoever.Somestates/provincesdonotpermittheexclusionorlimitationofincidentalor

consequentialdamages,sotheabovemaynotapplytoyou.

Thiswarrantygivesyouspeciclegalrights,andyoumayalsohaveotherrightswhichvaryfrom

statetostateorprovincetoprovince.

*Important: Carefully pack item to avoid damage in shipping. Be sure to include proof of

purchase date and to attach tag to item before packing with your name, complete address and

phone number with a note giving purchase information, model number and what you believe

is the problem with item. We recommend you insure the package (as damage in shipping is

not covered by your warranty). Mark the outside of your package “ATTENTION CUSTOMER

SERVICE”. We are constantly striving to improve our products, therefore the specications

contained herein are subject to change without notice.

Troubleshooting Guide

PROBLEM POSSIBLE REASONS & SOLUTIONS

The Steam Mop

will not turn on.

YourSteamMopshouldbesecurelypluggedintoa

120VACelectricaloutletonly.

Checkyourfuseorbreaker.

Ifyourunitstilldoesn’twork,giveusacall1-00--3

Steam Mop will not

make steam.

Primethepump,seepage4formoreinformation.

Istherewaterinthewatertank?Ifnot,addwatertoyour

SteamMopfollowingtheinstructions.

Steam Mop leaves

water on the oor.

Checktoseeifyourmicro-bercleaningpocketistoowet.

WerecommendyouunplugtheSteamMopandchangethe

micro-bercleaningpocket.

Makesurethesteampocketisattachedcorrectly.

Steam Mop is hard

to push.

Makesurethesteampocketisattachedcorrectly.

Checktoseeifyourpocketisexcessivelydirty.

Tryincreasingtheheightofthepoleforbetterleverage.

Floors are cloudy,

streaky or spotty

after steaming.

Themicro-berpocketmightbedirty.Fliporchange

thepocket.

Ifyouwashedthepocketwithpowderdetergentthenthe

pocketmightberuined.

Ifyouarecleaninginakitchenareawheretheremightbea

build-upofgreasethenuseadegreasingagentsuchasan

all-purposecleanerordishsoapandpapertowelstoclean

thearearst.

Youmighthaveleftthemopinthesamespotfor



toolong.

Doyouhavehardwater?Ifyoudoyou,werecommend

switchingtodistilledwater.

S3501

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OWNER’S GUIDE - Page 19