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20
NS-UZ17XWH7/NS-UZ21XWH7
www.insigniaproducts.com
WiFi, app, and control panel
Problem Possible cause Possible solution
My mobile device
cannot connect to WiFi
• Check the WiFi settings on your mobile device to make
sure that WiFi is turned on.
• Make sure that you selected the right network and entered
the correct password.
• Make sure that your router/modem is on and that you are
within range of it.
• Turn your mobile device off, then back on.
• Reset your router/modem.
The control panel is
unresponsive
The control panel is locked. Press and hold the Lock button for three seconds to unlock the
control panel.
I got an alert that the
door is open
The door is open. Close the door.
Make sure that nothing is blocking the door.
Make sure that the freezer is level.
I got an alert that the
temperature is out of
range
Warm foods may have recently
been added to the freezer.
Wait for the foods to cool.
The temperature is set too high
or too low.
Adjust the temperature.
The room that the freezer is
located in is too warm.
Wait for the room temperature to drop.
I could not find the
Insignia app in the app
market
The Insignia app is available for smartphones or that run iOS 9.0
or later, or Android 6.0.1 Marshmallow, or later.
The Insignia app is
successfully connected
to my freezer, but does
not run
Possible connection problems. • Exit and restart the Insignia app or reboot your router.
• Unplug your freezer and plug it back in after one minute.
The freezer won't
connect to WiFi
• Make sure that you selected the right network and entered
the correct password.
• Make sure Caps Lock is not on.
• Make sure your router/modem is on and that you are
within range of it.
• Reset your router/modem.
The app cannot find the
freezer
• Make sure that your freezer has power and is on.
• Make sure that the blue light next to the WiFi symbol is on.
If it is off, go to “How do I reset WiFi on my freezer?” on
page 17?
• Make sure that your network is working properly.
• Make sure that your router/modem is on and that you are
within range of it.
I got an alert that I have
a weak signal
• Make sure that your router/modem is on.
• Your router may be too far away or may be obstructed.
Adjust the router's antennas or move the router (if
possible). You may need to purchase a range extender to
boost the signal.
NS-UZ17XWH7_NS-UZ21XWH7_16-1107_MAN_V2_ENG.fm Page 20 Friday, December 30, 2016 7:55 AM
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