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20
Troubleshooting
If you experience Possible Causes Solution
Washer not performing as expected
Load not completely
covered in water
Water level not visible on door or
does not cover clothes.
This is normal for an HE front load washer. The washer senses
load sizes and adds the correct amount of water for optimal
cleaning.
Washer won’t run or fill,
washer stops working
Check for proper water supply. Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Washer won’t run or fill,
washer stops working
(cont.)
Check proper electrical supply. Plug power cord into a grounded 3-prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Check electrical source or call an electrician to check if voltage
is low.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Normal washer operation. Door must be completely closed and latched for washer to run.
Washer will pause during certain phases of cycle.
Do not interrupt cycle.
The washer pauses for about 2 minutes during certain cycles.
Allow the cycle to continue. Some cycles feature periods of
tumbling and soak.
Washer may be stopped to reduce suds.
Cold Wash uses less water in the beginning of the cycle to
provide a high concentration of detergent for optimal cleaning
action. Following this concentrated tumbling, more water is used
to complete the wash.
During the first 20 minutes of the Clean Washer with affresh
®
cycle, it will activate the steamer but the drum will not spin or fill
with water. You may see condensation on the door glass during
this initial phase. If you are using an affresh
®
Washer Cleaner
tablet, it will not dissolve completely during the steam phase.
This is normal.
The washer door is not firmly shut. The door must be closed during operation.
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