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15
Before You Call
CONCERN POTENTIAL CAUSE COMMON SOLUTION
Vibrating or
rattling noise.
• Appliance is not level. It
rocks on the oor when
it is moved slightly.
• Floor is uneven or
weak. Appliance rocks
on oor when it is
moved slightly.
• Appliance is touching
the wall.
• Level the unit. Refer to “Leveling” in the First
Steps Section.
• Ensure oor can adequately support appliance.
Level the appliance by putting wood or metal
shims under part of the appliance.
• Re-level the appliance or move appliance
slightly. Refer to “Leveling” in First Steps.
WATER/MOISTURE/FROST INSIDE APPLIANCE
Moisture forms on
inside walls.
• Weather is hot and
humid, which increases
internal rate of frost
build-up.
• Door may not be
seating properly.
• Door is kept open too
long, or is opened
too frequently.
• This is normal.
• See “DOOR PROBLEMS” in Before You Call.
• Open the door less often.
WATER/MOISTURE/FROST OUTSIDE APPLIANCE
Moisture forms on
outside of walls.
• Door may not be
seating properly,
causing the cold air
from inside the freezer
to meet warm moist air
from outside.
• See “DOOR PROBLEMS” in Before You Call.
ODOR IN APPLIANCE
Odor in appliance • Interior needs to
be cleaned.
• Foods with strong odors
are in the appliance.
• Clean interior with sponge, warm water, and
baking soda. Replace air lter.
• Cover the food tightly.
DOOR PROBLEMS
Door will not close. • Appliance is not level.
It rocks on the oor
when it is moved
slightly.
• Floor is uneven or
weak. Appliance rocks
on oor when it is
moved slightly.
• This condition can force the cabinet out
of square and misalign the door. Refer to
“Leveling” in First Steps.
• Ensure oor can adequately support freezer.
Level the oor by using wood or metal shims
under the appliance or brace oor supporting
the appliance.
LIGHT IS NOT ON
Light is not on. • The light is burned
out or LED light is
damaged.
• No electric
current is reaching
the appliance.
• Control system
has disabled lights
because one or both
doors were left open
too long.
• Control is in Sabbath
mode (Sb is displayed
on control).
• Follow directions in “Interior Light” in the
Optional Features section.
• See “Appliance does not run” in Before You Call.
• Close and reopen door(s) to enable lights.
• Depress MODE key and CONTROL LOCK
key for 3 seconds.
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