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Faults and what to do about them. en
65
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The spin result is not
satisfactory.
Laundry wet/too damp.
■ Not a fault – the unbalanced load detection system has interrupted the
spin cycle because the laundry is unevenly distributed.
Distribute small and large items of laundry evenly in the drum.
■ Is Less Ironing selected (depending on the model)? ~ Page 48
■ Is the selected speed too low? ~ Page 40
The appliance restarts the
spin cycle several times.
Not a fault – the unbalanced load detection system is adjusting an imbalance.
The programme is taking
longer than usual.
■ Not a fault – the unbalanced load detection system is adjusting an
imbalance by repeatedly redistributing the laundry.
■ Not a fault – the foam detection system is active – a rinse cycle has been
switched on.
The length of the
programme changes
during the wash cycle.
Not a fault – the programme sequence is optimised for the specific washing
process. This may change the length of the programme shown on the display
panel.
Residual water in the
care-product
compartment.
■ Not a fault – the effectiveness of the care product is not affected.
■ Clean the insert if necessary. ~ Page 43
Odours in the washing
machine.
Run the Drum Clean 90 °C or Cotton 90 °C programme without laundry.
Add standard washing powder or a detergent that contains bleach.
Note: . To prevent foaming, only use half the amount of detergent
recommended by the detergent manufacturer. Do not use detergents that are
intended for woollens or delicates.
Repeated, intensive
foaming.
■ Check the basic dosage settings and dosage strength.
■ If required, use a different liquid detergent.
Detergent/fabric softener
drips off the seal and
collects on the door or in
the seal fold.
There is too much detergent/fabric softener in the dispensers. Observe the
max markings in the dispensers.
i-Dos iIô default setting
deleted.
All settings are changed when the menu setting i-Dos iIô : Content is
changed. ~ Page 37
¢ in the display panel Wi-Fi is switched on but the connection to the home network could not be
established. Check whether your home network is available or reconnect to
the home network.
Home Connect is not
working.
■ You can find solutions to problems with Home Connect at www.home-
connect.com.
■ The availability of the Home Connect functionality depends on the
availability of the Home Connect Services in your country. Home Connect
Services are not available in every country - for further information please
check: www.home-connect.com.
Faults Cause/remedy
www.devicemanuals.eu/
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